One Stop Cars of Manchester Reviews 

124
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly and knowledgeable staff for providing exceptionally helpful, professional, and entirely stress-free guidance throughout the entire vehicle purchase journey. Consumers consistently highlight the impressive selection of quality cars, the transparent communication, and the genuinely welcoming, relaxed atmosphere at the dealership. However, some people mentioned experiencing minor vehicle faults or needing additional customer support shortly after driving away with their new purchase. Some reviewers also occasionally noted specific mechanical troubles and exterior bodywork concerns that required prompt attention following the successful sale.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as professional, cheerful, and incredibly... See more

Service

Consumers find service to be exceptionally positive, praising staff for being professional, cheerful, and... See more

Product

Customers consistently note positive experiences with product, highlighting vehicles that are presented in... See more

User experience

Reviewers express high satisfaction and positive feedback about user experience. Customers mention that staff... See more

Customer service

Users describe positive interactions with customer_service, highlighting incredible attention to detail and a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish One Stop Cars of Manchester have been brilliant to deal with: diligent and professional. Even after we purchased our car, Jasmine, Lee and the rest of the team were on hand to off... See more

Rated 5 out of 5 stars

Recently bought a Skoda Kodiaq from One Stop Cars. I part exchanged our old car as part of the transaction. Ollie made the process smooth and straightforward. A relaxed and friendly atmosphere togethe... See more

Rated 5 out of 5 stars

After having an awful experience with another dealer I was skeptical about purchasing a new car, I had received a few recommendations of One Stop Cars so thought I’d have a look. I found the car I wan... See more

Rated 5 out of 5 stars

Brilliant service from the start. Jasmine kept me updated, sorted everything & it was an extremely positive experience. I bought my Citroen online & had it delivered. I would encourage others to d... See more


Company details

  1. Car Dealer
  2. Car Accessories Store
  3. Car Service

Written by the company

With over 200 used cars for sale in Greater Manchester, the One Stop Car shop is a must visit choice when looking for quality used cars in Manchester


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

124 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(124)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought three cars from the team at One…

Bought three cars from the team at One Stop, an Audi A1, a mercedes A Class and now they just sourced me a Range Rover Evoque which I am really pleased with. I would highly recommend them the service is hassle free and second to none.

9 September 2020
Unprompted review
Rated 5 out of 5 stars

If you are thinking of changing your…

If you are thinking of changing your car you could do a lot worse than take a look at One Stop on Chaddock Lane, Astley. They are online.
I recently purchased a car off them which came with AA breakdown and Warranty. The car was well presented and no pressure sales, they just left me the keys to check the car over. I had no trade-in so asked for a reduction on the price which I received. I cannot praise this company enough and have definitely given them 5 stars. The only blight on the deal which was disappointing there was only one ignition key which cost me £140.

10 July 2019
Unprompted review
Rated 1 out of 5 stars

Sold me a car with a lot of problems…

Sold me a car with a lot of problems under the promise it had just come in and would all be fixed when it was delivered.

The car arrived in a worse state than before. However I could not check this at the time as the car was delivered when it was dark and the battery was flat which prevented me using the cars lights to check its condition. I was told that the battery was flat due to the car not being used for a while, I found this plausible.

When I checked the car the following day I noticed dog hair covered the boot area, mould was on the seatbelts, dirt covered the steering wheel and indicators, the glass on both sides was dirty. And there were mechanical problems too; The rear windows were slow to move up or down but moved at different speeds, the AC compressor was faulty, the sun roof holds water, the handbrake did not hold the car suitably, the battery and pollen filter also needed replacing. The lost of faults goes much longer however I do not wish to write an essay.

Despite the companies website claiming every car goes through a full service when due, this was clearly not the case with this car. The pollen filter is a part replaced on a service and I was told it was one of the dirtiest the garage had ever seen. If simple things such as this has been checked by One Stop Car Shop, they would have noticed the car was due a service.

At this point in time the car has been with One Stop for 10 days and is still not fully repaired. Although they have offered to fix some problems for free they do not accept that the sunroof holding water or the overdue timing belt are their responsibility and are refusing to repair these.

24 January 2019
Unprompted review
Rated 1 out of 5 stars

STEER CLEAR!!!

I bought a car in June 2017, paid cash, no part exchange. (no discount offered)
I was advised by the sales person that the car would be serviced etc. So far in the 5,000 miles I have done I have had to have it serviced, replaced the cam belt which should of been done 10,000 miles previously, replaced all 5 tyres. So far it has cost me over £1,000 to get fixed. I would steer well clear of this business. Obviously all they did at there inspection was just to reset the service interval.

2 March 2018
Unprompted review

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