The Moving Portal Limited Reviews 

426
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 122 reviews, reviewers overwhelmingly had a great experience with this company, highlighting the truly exceptional overall quality of the professional service provided from start to finish. Customers frequently praise the friendly staff and local surveyors for being extremely knowledgeable and exceptionally helpful throughout every single step of the entire process. Consumers consistently note that communication is fast and effective, and they deeply appreciate receiving thorough, professional, and easy-to-understand reports delivered promptly. Some reviewers were not happy with delayed report deliveries, unhelpful follow-up information, and missed phone calls that required them to repeatedly chase the company for answers.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting efficient communication and... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

User experience

Reviewers highlight positive aspects of user experience, describing the entire process as quick,... See more

Customer service

Customers report positive experiences with customer service, noting that staff are friendly, helpful, and... See more

Response time

Users describe satisfaction with response_time, highlighting swift reports and fast communication. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from the Moving Portal whilst helping me resolve and issue with the surveying company. They are always quick to respond to emails, always answer the phone and everyone I spoke with was... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from The Moving Portal…would highly recommend. I was kept up-to date via their easy to understand portal and emails at every stage, and my lever 3 building survey was extrem... See more

Company replied

Rated 5 out of 5 stars

Andrew was great. Very helpful and insightful for an after visit chat to a human, just to talk through his findings. The content of the level 3 report at near 60 pages is thorough and covers almost... See more

Company replied

Rated 5 out of 5 stars

Survey was easy to sort and they discussed in full the different levels instead of trying to upsell like other companies. Afterwards my surveyor called and went through the whole survey with me, putti... See more

Company replied


Company details

  1. Real Estate Surveyor
  2. Chartered Surveyor
  3. Surveyor

Written by the company

Services: At the Moving Portal we operate a national panel of RICS Chartered Surveyors throughout England, Wales and Northern Ireland. The Moving Portal receive instructions from Mortgage Brokers, Independent Financial Advisors, Estate Agents and Solicitors. We provide RICS Home Surveys Level 2, Level 3 and Independent Valuations, allowing a simple and easy customer journey for our mutual clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

426 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(426)

120 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely incredible service from…

Absolutely incredible service from start to finish, keeping me updated on the customer online portal and via email at all times. Contacting me to give an update on the property survey before issuing out the full report. The information on the report is detailed and well in depth and includes photo's to describe the work required as well as using a traffic light system ranging from high to low. I will definitely be using this company again and recommend to family and friends. I can't thank you all enough for your outstanding efficient service.

16 October 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We take pride in knowing our customers are happy with the service they have received. We wish you all the best!

Rated 4 out of 5 stars

Professional Company who was move fast…

Professional Company who was move fast to compete the job allowed.I am happy with their services.

17 October 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We wish you all the best!

Rated 5 out of 5 stars

Easy to use.

Professional and easy to use.

24 October 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for taking the time to leave a 5-star review!
We wish you all the best.

Rated 5 out of 5 stars

Homebuyer Level 2

I'm purchasing my property from my landlord and was recommended The Moving Portal by my mortgage advisor. As soon as I gave the go ahead and applied for my mortgage, TMP contacted me on the day to see if I had any queries or help setting up my details on their online portal. The team made sure all of my details were correct and the booking process was super straightforward. My surveyor, Alex, was incredibly courteous and knowledgeable. He ran through the highest priorities at the end of his survey and advised his report would be with me by the following Monday. Even offered additional advice if I decided to obtain further detailed investigation reports. The survey was done on the Wednesday morning and I had my report by close of play Thursday! Would absolutely recommend these guys without a doubt

15 October 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for taking the time to review our service.
We are glad to hear we could help!
We take pride in knowing our customers are happy with the service they have received. We wish you all the best!

Rated 5 out of 5 stars

Dodged a bullet

Can I just say your survey was the best money I have spent in many a year. It saved us from investing £140,000 in a property which could have cost us another £20,000 to put right.

I am retired and my wife only works part time so we could never have afforded the repairs. We have now resumed our property search and may possibly have need of your services again.

Our sincerest thanks

10 October 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Good Afternoon,
Thank you for taking the time to review our services, we really appreciate this!
We are glad we could help you make the right decision and save you further costs.
If there is anything we can do to help in the future, please do not hesitate to contact us and we will be happy to help.

Rated 5 out of 5 stars

The Moving Portal

A fantastic service! Excellent communication, E-Mail and updates. I was updated via the online portal, text and emails each step of the way during the very timely service.

Highly recommended.

Thankyou.

26 September 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for taking the time to leave your 5-star review and for recommending us!
We wish you all the best!

Rated 5 out of 5 stars

Andrew was great

Andrew was great. Very helpful and insightful for an after visit chat to a human, just to talk through his findings. The content of the level 3 report at near 60 pages is thorough and covers almost everything you would need to know. The booking process from start to report is efficient and quick (all done within 2 weeks) and the cost was very fair. Would definitely use them again and recommend to anyone out there not sure who to use.

30 September 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We take pride in knowing our customers are happy with the service they have received. We wish you all the best!

Rated 5 out of 5 stars

Excellent ,a great in depth report …

Excellent ,a great in depth report ,very helpful pointed out quite a few things I overlooked. Nice and concise.

24 September 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you for taking the time to leave a 5-star review!
We wish you all the best.

Rated 5 out of 5 stars

Straight forward and really nice

Everything was clear and concise, staff offered to explain anything I was unsure of and were just generally helpful

27 September 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you so much Corey. We wish you all the best!

Rated 5 out of 5 stars

Matt Pilkington

Matt Pilkington was my surveyor and he was exceptional. Absolutely money well spent. In-depth and thorough, Matt gave me a really heads up before the survey was published about issues that needed to be actioned asap, I truly thank him for his professionalism and support.

12 September 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We take pride in knowing our customers are happy with the service they have received. We wish you all the best!

Rated 4 out of 5 stars

Good level of inspection

Good level of inspection, completed in a short time. Only could’ve spoken to solicitors to obtain certification but very happy with the service.

15 September 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for taking the time to leave your review.
We are glad to hear you are happy with the service received.
Please note, the surveyor would not make contact with the solicitor, this is not in the scope of the survey.
Should you wish to discuss this further, please do not hesitate to contact us and we will be happy to help!

Rated 5 out of 5 stars

A Fantastic Service

What a fantastic service! Excellent communication, I was updated via the online portal, text and emails each step of the way during the very timely service. This then ended with a friendly phone call with the surveyor (Luke) who explained the report very well, clearly pointing out next steps, with the offer of open communication. I would highly recommend the service. Thank you.

28 August 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We take pride in knowing our customers are happy with the service they have received. We wish you all the best!

Rated 5 out of 5 stars

Professional and as comprehensive as…

Professional and as comprehensive as circumstances
allowed, on the day of survey. Expressed and described in a logical format and in order of importance.Highly recommended.

28 August 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We take pride in knowing our customers are happy with the service they have received. We wish you all the best!

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, was kept up to date with the process and even received a phone call to discuss and go through the report. Thank you!

3 September 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for taking the time to leave a 5-star review!
We wish you all the best.

Rated 5 out of 5 stars

Great experience

Amber was super helpful. She explained the different surveys to us and was patient and informative. Our experience was quick and effective. From initial contact with Amber, our survey was complete within a week.

13 August 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for taking the time to review our service. We appreciate your kind words.
We wish you all the best in the future!

Rated 5 out of 5 stars

Great support throughout the process

Great support throughout the process. Many thanks team!

1 September 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for taking the time to leave us a 5-star review! We wish you all the best in your onward purchase.

Rated 5 out of 5 stars

Communication was timely and clear from…

Communication was timely and clear from the moment we instructed them. They were quick to book the appointment and turned round the report within 24hrs. Excellent service.

27 August 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We take pride in knowing our customers are happy with the service they have received. We wish you all the best!

Rated 5 out of 5 stars

Pleasure to work with

No issues at all, clear communication, regular updates when progress was made. Would recommend.

18 August 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Your satisfaction is our priority. Thank you for your 5 star review. We wish you all the best!

Rated 5 out of 5 stars

Great service…

Very professional and well organised company. Dealt with everything very fast and got informed on every step of the way. Would recommend to everyone who wants to deal with the survey as easy as possible.

20 August 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We take pride in knowing our customers are happy with the service they have received. We wish you all the best!

Rated 5 out of 5 stars

Great service

Made the process of finding a surveyor easy and stress free.
Great communication from start to finish.

28 August 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for taking the time to leave a 5-star review!
We wish you all the best.

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