The Modist Reviews 15

Awful experience with returns/refunds.

I really love the way the Modist app looks and I was able to find cool products there, however my experience dealing with their customer support is far from satisfactory.

I ordered a pair of Malone Souliers shoes and Re/Done jeans on March 3rd. Shortly after placing my order, I was contacted by their customer service team letting me know that the shoes had slight tape marks on the soles, which I then decided was not that big of a deal.

Upon the receipt of the shoes, I discovered that the pair looked worn, and far from new! Everything, starting with the box and packaging to the appearance of the shoes looks bad. They had creases and different marks all over. The jeans were way too big at the waist so I decided to return the whole package. After a very slow back and forth with the customer support team I was finally able to get a return slip (which is not possible through their website for some reason) and had the package collected shortly afterward.

The return was delivered to them on March 23rd. After not hearing anything from them, I reached out and got a confirmation that the return was registered to the warehouse on March 28th. It's been over 3 weeks since they received my return and I still haven't gotten my refund or heard anything from them. I sent two additional emails enquiring about the status of my refund on April 6th and April 13th but didn't get any response. They say it takes 7-10 days for the refund to be reflected, but I still don't even know if it's been processed and cannot get anyone to respond to my emails.

The customer service is truly appalling - I never experienced such customer neglect in my life and I can only hope that I will get my money back at some point. My advice -- stay away!

Avoid buying from this company! I’m based in UK and it was adding Tax and Duty at checkout when the company claimed to be based in Uk. I Called Customer Service and was told the query will be passed to the relevant department.
My concern now is that is it worth buying from them or run a mile?? Will go for the latter and suggest you do the same if you’re based in the Uk like me and not Dubai.

Online shop doesn't work at all - keeps charging me taxes and customs, although the shop claims to be located in London. In fact, it seems to be Dubai. A waste of time !

Excellent service, very helpful and prompt feedback even on Sunday. Brilliant speedy service and packaged well. Highly recommended!!!

It was my first time ordering from there, and I was a bit worried as I bought something expensive. I have to say the whole experience and service was excellent from A-Z. The product was delivered to me in the UAE on the same day, with excellent wrapping and packaging, an amazing scent, and very beautiful aesthetics that I took pictures.
Unfortunately it wasn't my size, and when I asked for an exchange or refund it was dealt with immediately by courteous customer service. They called, emailed, and arranged for pick up and refund on the next day, they made sure to update me on the services they had, on the total that would be refunded, and on the try it at home first before committing service in the UAE.
I was so tempted to keep the product even though it's not my size just because of how amazing the experience was.
Will definitely not be my last and want to order from there again ASAP. Thank you The MODIST <3

I purchased a shoes and the delivery between 3-5 days. one week passed I didn't receive any email. I sent an email asking why it is not delivered yet, they replied to me after few days that there is a defect in the shoes sole and will give me a 10% discount and I accepted. 2 more weeks I didn't receive the shoes and I sent thousand of emails without reply. Then , I sent an email requesting a refund again no body reply.. After that they call me and apologised for what happened and sent me a gift card and the refund was processed.

I love the website, but on both occasions of ordering, the packages arrived missing the standard paperwork required by customs for returns. I have spent a long, irritating amount of time attempting to get the company in Dubai to understand that DHL cannot transport anything without the appropriate forms for customs. Yet again, I have called Dubai twice, but haven't had my calls returned. This is worrying, because I don't know if I have been refunded for the first shipment. This has turned me off completely.

Excellent customer service. My items were carefully packed, smelled lovely, very special.

I’ve ordered a pair of Ancient Greek Sandals this morning and received them in a couple of hours later in a very beautiful and fancy package♥️♥️ I am already in love with my new sandals.
In addition I was able to get 10% discount on its price by using The Modist App.
Thank you again, beautiful website and amazing customer service♥️♥️

My item was received in a beautiful package, and the SMELL! Oh my goddess, it was wonderful. Someone else used the word intoxicating, and it was. I even called the 1-800 number to find out what perfume it was, but they said it's proprietary. Damn. I would order a case of it. The jacket fit perfectly, too. Best service by far from an on-line clothing shop.

Items received with destinctive smell not recommended when customer services asked it was to keeps items fresh what am joke probably nsome Arabic whim tried wit heavy parfume willl not buy ever again

Quite possibly the nicest online shopping experience possible, the customer service is better than any of the larger brands like NAP, Matches etc I will always choose to shop at the Modist if they have what I like, the delivery is free, the boxes are scented, everything is perfect. I LOVE THE MODIST!

I have now bought x4 items from this site. The first time (when the company was new) I had problems returning an item. I contacted them, and the matter was resolved within the day, and their web page instructions were modified. How a company resolves problems is always an excellent indicator if its ethos! The goods are stylishly packed, promptly dispatched, with very clear paperwork. Any difficulties or queries, they sort them out immediately. I would recommend them unreservedly.

This is one of my favorite online stores. I love everything about The Modist; the clothes, their service, everything!
They have great customer service and fast shipping. The pieces always comes protected and in great shape.
Even when a product become unavailable after my order was placed, communication between myself and the company was nothing but ideal and efficient.
I definitely recommend the Modist!