I would like to sincerely thank Emma from the Customer Support team for her outstanding service. I have been using this website for six years, and Emma has always been there to solve any issue with... See more
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I tried contacting them multiple times regarding my pending account verification. Resubmitted whatever documents was asked multiple times. There is no proper way to communicate with them. How am I su... See more
Company replied
My experience with TheLotter has been very good so far. The website is easy to use, purchasing tickets is straightforward, and I especially appreciate being able to see the scanned copy of the actual... See more
Company replied
Haven't won much only 4 USD. Got that deposited in my account directly. But I am currently unable to deposit any funds to my account using visa or Mastercard, and there are no other options available... See more
Company replied
Company details
About TheLotter
Written by the company
About theLotter
TheLotter is an online lottery ticket purchasing courier service that enables you to play the world's biggest lottery games online in a safe and secure environment. When you buy a ticket on our website, we will purchase it on your behalf from a lottery retailer and scan a copy into your account before the draw. We will notify you of any wins automatically and transfer your prizes to you commission free.
Official lottery tickets
We offer customers from all over the world an opportunity to play more than 50 of the most popular draws on the planet including the US Powerball, Mega Millions, EuroMillions, SuperEnalotto, EuroJackpot, the Australian Powerball and more. In addition, we offer a wide selection of smaller, local lotteries such as Poland Mini Lotto, Hungary Hatoslottó, and Texas Cash Five - all of them with favourable winning odds. Lottery tickets can be purchased in subscription and multi-draw packages, as well as part of lottery syndicates and bundles.
Millions of satisfied customers
Since our launch in 2002, we have paid out more than $115 million in prizes to over 8 million winning tickets around the world. Our biggest winners include a woman from Panama who won a $30 million Florida Lotto jackpot prize and a man from Iraq who won a $6.4 million Oregon Megabucks jackpot.
Responsible gaming
We endorse a policy of responsible gaming for all of our customers. We enforce a minimum age limit, prohibiting anyone under the age of 18 years from registering an account and using our services. We provide you with self-limiting tools to help you stay in control of your gaming, as well as a guide for playing lotteries responsibly.
Licensed, transparent, and trustworthy
theLotter is licensed by the Malta Gaming Authority (MGA). This license validates the trustworthiness of our brand and ensures that our customer's funds are protected and purchases are handled in a process that is safe, fair and transparent.
TheLotter is an online lottery ticket purchasing courier service that enables you to play the world's biggest lottery games online in a safe and secure environment. When you buy a ticket on our website, we will purchase it on your behalf from a lottery retailer and scan a copy into your account before the draw. We will notify you of any wins automatically and transfer your prizes to you commission free.
Official lottery tickets
We offer customers from all over the world an opportunity to play more than 50 of the most popular draws on the planet including the US Powerball, Mega Millions, EuroMillions, SuperEnalotto, EuroJackpot, the Australian Powerball and more. In addition, we offer a wide selection of smaller, local lotteries such as Poland Mini Lotto, Hungary Hatoslottó, and Texas Cash Five - all of them with favourable winning odds. Lottery tickets can be purchased in subscription and multi-draw packages, as well as part of lottery syndicates and bundles.
Millions of satisfied customers
Since our launch in 2002, we have paid out more than $115 million in prizes to over 8 million winning tickets around the world. Our biggest winners include a woman from Panama who won a $30 million Florida Lotto jackpot prize and a man from Iraq who won a $6.4 million Oregon Megabucks jackpot.
Responsible gaming
We endorse a policy of responsible gaming for all of our customers. We enforce a minimum age limit, prohibiting anyone under the age of 18 years from registering an account and using our services. We provide you with self-limiting tools to help you stay in control of your gaming, as well as a guide for playing lotteries responsibly.
Licensed, transparent, and trustworthy
theLotter is licensed by the Malta Gaming Authority (MGA). This license validates the trustworthiness of our brand and ensures that our customer's funds are protected and purchases are handled in a process that is safe, fair and transparent.
Play the Lottery Online with Official Tickets
Written by the company
World’s leading online lottery ticket purchasing messenger service
We purchase your ticket, you see it online
Scanned copy of your ticket
The scan, along with our email confirmation and terms of use, confirms your ownership of the ticket.
Money back guarantee
If you’re not satisfied with our service, for any reason, we will refund your first purchase in full.
Professional, friendly customer support
Our Customer Service team is available 24/7 by live chat, phone, email, and Messenger.
The scan, along with our email confirmation and terms of use, confirms your ownership of the ticket.
Money back guarantee
If you’re not satisfied with our service, for any reason, we will refund your first purchase in full.
Professional, friendly customer support
Our Customer Service team is available 24/7 by live chat, phone, email, and Messenger.
Contact info
Triq It-Territorjals, Zone 1, Central Business District, Birkirkara, Malta
- support@mx.thelotter.com
- www.thelotter.com
You should know
4.1
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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It is fun playing lotto games with the…
It is fun playing lotto games with the lotter and very excited of winning hopefully the Jackpot
1 January 2026
Reply from TheLotter
Hi Ruvick,
We're so glad to hear you had a great experience! Thank you for sharing, and we wish you the best of luck!
For more updates, tips, and exciting content, be sure to follow our social media channels!
Best of luck!
Monica
TheLotter team
i withdraw money from my account over a…
i withdraw money from my account over a month ago and my money still not deposit into my account or card.
15 December 2025
Unprompted review
Reply from TheLotter
Dear Ilvigio,
We have received a reply from our finance team that they are unable to process withdrawals due to your bank rejection attempts.
We kindly ask you to speak to your bank first, then let us know. We have sent you a follow-up email to assist you as soon as possible.
We look forward to your response via email.
Best regards,
TheLotter team
Reply from TheLotter
Hello,
Thank you for your review! For more updates, tips, and exciting content, be sure to follow our social media channels!
Best of luck!
Monica
TheLotter team
Slow withdrawal process
Slow withdrawal process
I'm requesting for withdrawal on 15 December 2025 till now nothing happened
Withdrawal number (541874)
Disappointment
These is small amount so what happened when it comes to big amount ?
Suggestion- verify all the users identity & payment methods for instant withdrawal process ( just like your deposit process )
Instant withdrawal is not for jackpot winning amount because it may take long time for withdrawal but for secondary winning we won't instant withdrawal process
Because someone win big secondary amount then they can easily withdraw money
If you are able to do these you deserve 5 star rating
2 January 2026
Unprompted review
Reply from TheLotter
Hello DSK,
We truly value your feedback and are committed to making things right by following up on your case to enhance our services and the functionality of our support through the Trustpilot platform.
Since our last review, we haven't heard back from you, nor have we received your information through Trustpilot to look into your account and assist you.
We look forward to your response.
Thank you for your time and support.
Best regards,
Monica
TheLotter team
____________________________________________
Hello Dsk,
Thank you for leaving your comment, and we apologize for the inconvenience caused. Due to the recent jackpot prize and the holiday season, we have experienced delays in processing withdrawal requests, as a result of bank holidays and year-end banking hours. Please rest assured that we are working to bring all customer withdrawals up to date.
We have sent you an invitation via Trustpilot so you can provide us with your full name and email address, allowing us to assist you with your case promptly.
We look forward to hearing from you soon.
Kind regards,
Monica
TheLotter team
Reply from TheLotter
Hello Anirudh,
Thank you for your review! We wish you to win Big soon!
Monica
TheLotter team
This Web site is very good and all time…
This Web site is very good and all time co-operate to me. I am very happy.
30 December 2025
Unprompted review
Reply from TheLotter
Hello Nilaya,
Your kind words in the review brightened our day! Thank you so much!
Wishing you the best of luck!
Monica
TheLotter team
Great!
Wow! I am very satisfied with the service. It was a great, great happening to meet this place where I trust it and where I can participate in lottery in many countries. Keep up the great work!
16 December 2025
Reply from TheLotter
Hello Cássio,
We're happy to hear that you're very satisfied with our service! We're glad you enjoyed your experience participating in lotteries in many countries. Thank you for your positive feedback!
Wishing you a big win soon!
Monica
TheLotter team :)
Update on my previous review
Update on my previous review. The Lotter got in touch with me and they have honored my withdrawal. I can say they are a reputable company.
27 December 2025
Unprompted review
Reply from TheLotter
Hello Gaudi,
Thank you for acknowledging our efforts. It's always great when things go right.
Please do not hesitate to contact us via our chat 24/7 to assist you better.
Wishing you the best in the lotteries!
Monica
TheLotterTeam
Support is not reliable
24 December 2025
Unprompted review
Reply from TheLotter
Hello Igor,
We apologise for any inconvenience caused while using our site and thank you for sharing your case on our Trustpilot platform.
Please note that it is our responsibility and obligation to offer a safe responsible environment to our customers. Hence, we have different tools available for our customers to use when using our site.
You can read more about these tools and our Responsible Gaming policy at this link https://www.thelotter.com/pt/jogo-responsavel/
We have sent you an email in order to clarify your account status.
We hope this clarifies the situation, and once more, we apologise for the inconvenience.
Please advise if we can be of further assistance in this or any other matter, and we will be standing by to be of service by E-Mail or Live Chat.
Wishing you the best,
Monica
TheLotter team
Reply from TheLotter
Hello Ritz,
We're happy to hear that you had an excellent experience. Thank you for your positive feedback; it means a lot to us.
For more updates, tips, and exciting content, be sure to follow our social media channels!
Wishing you the best of luck!
Monica
TheLotter team
Not 5 stars as only received…
Not 5 stars as only received confirmation of power ball
draw held on 20th Dec this morning!
22 December 2025
Reply from TheLotter
Hello,
Thank you for leaving your review.
Please note that the ticket is not scanned immediately, as it must first be purchased at the official kiosk. The ticket will be scanned later in the day, before the draw takes place.
You will receive a notification once the ticket has been scanned and added to your account.
Wishing you the best of luck!
TheLotter team
Very safe site to use in my oppinion after many uses.
They are rather protective to avoid that people are being dragged into overspending, quite the opposite to many sites that just want you to spend as much as possible. The customer support is really helpful, available and responsive. All important function do work as promised. All notifications of importance are being done in a quick manner. All good in my view and experience, having used this site to play the powerball.
21 December 2025
Reply from TheLotter
Hello Tarl,
We're glad you like our site and we love even more that you have shared your review with us! Your kind words in the review brightened our day! Thank you so much!
For more updates, tips, and exciting content, be sure to follow our social media channels!
Wishing you a big win soon!
Monica
TheLotter team
Reply from TheLotter
Hola Emmanuel,
Gracias por dejar tu comentario. Nos alegra que te guste nuestro sitio web y nos alegra aún más que hayas compartido tu experiencia con nosotros.
Te deseamos la mejor de las suertes.
Monica
Equipo TheLotter
I’ve been trying to get in touch with…
I’ve been trying to get in touch with them for over some weeks with no luck because I haven’t received confirmation emails as promised in or out of my spam box, changed emails twice to be sure. In my eyes it’s a complete scam!!
17 December 2025
Unprompted review
Reply from TheLotter
Hello Gerben,
Thank you for your review on Trustpilot. We want to make things right and follow up on your case to improve our services and the functionality of our support through the Trustpilot platform.
We noticed that you have been using our website recently, and we would like to know if everything is working well now. We would greatly appreciate it if you could update your review and score based on your recent experience with our support.
Thank you for your time and feedback.
Best regards,
Monica
TheLotter team
_______________________________
Hello Gerben,
Thank you for leaving us a message on our Trustpilot platform. We apologize for the inconvenience. It appears that some email domains are restricting our messages. We have updated the settings on your account, so we kindly ask you to reset your password and try logging in again.
Please click the link below to reset your password:
https://www.thelotter.com/forgot-password-request/
If the issue persists, we recommend updating your email address to one with a Gmail domain. Please join our live chat or send us an email so we can assist you with updating your email address.
If our assistance through the Trustpilot platform was helpful, we would greatly appreciate it if you could update your review and rating. This not only helps us improve our services, but also enhances the experience for our customers.
We look forward to your response.
Best regards,
Monica
TheLotter team
I am happy that i signed on by…
I am happy that i signed on by thelotter,had no issue what a great international company.
Greetings From
South Africa
15 December 2025
Unprompted review
Reply from TheLotter
Hello Warren,
We're so glad to hear you had a great experience! Thank you for sharing, and we wish you the best of luck!
For more updates, tips, and exciting content, be sure to follow our social media channels!
Best of luck!
Monica
TheLotter team
Reply from TheLotter
Hello Rudram
Thank you for your review! We wish you to win Big soon!
Best of luck!
Monica
TheLotter team
Reply from TheLotter
Hello,
Thank you for your review! We wish you to win Big soon!
Join us on social media for updates, helpful tips, and more exciting content!
Best of luck!
TheLotter team
Easy information
The betting information is comprehensive and easy to view, including costs and taxes.
Responsible gaming can also be considered on the platform.
Access to the site is easy and fast, including payments and receipt of small prizes.
9 December 2025
Reply from TheLotter
Hello Alcides,
We're happy to hear that you found our site easy to play. It's great to know you appreciate the responsible gaming program. Thank you for your positive feedback!
Wishing you the best of luck!
Monica
TheLotter team
This company is from Israel but…
This company is from Israel but licensed in Malta, just an FYI.
Powerball and Megamillions on their terms and conditions state that prizes won from a ticket that is purchased from third party site can be forfeited. Just letting you all know that.
7 October 2025
Unprompted review
Reply from TheLotter
Hello Carson,
Please note that TheLotter is an associated brand of Lotto Direct Limited, a company incorporated under the laws of Malta. Our brand operates an online platform that demonstrates the transparency and reliability of our services.
The official American lottery websites also state this clearly:
"Visitors to the United States are always welcome to purchase tickets for our game from an American lottery retailer while they are visiting this country. You do not need to be a resident to win."
Foreigners and non-residents can indeed play American lotteries, but their tickets must be purchased within the United States, and winnings must be claimed in the United States.
This is where TheLotter comes in—as an online lottery ticket purchasing service, we enable players to safely and securely participate in the biggest lotteries.
We are a trustworthy company with 20 years of experience, and we strictly adhere to honest practices, buying only from official lottery agencies and ensuring that our clients receive every cent of their winnings. You can read some of our winners’ stories in the "Magazine" section of our website.
Please do not hesitate to contact us via our chat if you need any assistance. If you feel that our support was helpful, we kindly ask you to consider updating your review and rating us. This not only helps us improve our services but also enhances the experience of our customers.
Wishing you the best,
TheLotter Team
I have an account on thelotter
I have an account on thelotter. Money can be deposited. But can't withdraw money.Withdrawal process is very difficult. Clicking on Withdrawal Visa is not working.
The agent does not say anything well. Agents are available hourly
24 November 2025
Unprompted review
Reply from TheLotter
Hello Kishor,
Thank you for your review, and we apologize for any inconvenience caused.
Please note that the withdrawal options displayed in your account depend on your country of residence, your available balance, and any applicable transfer fees.
Keep in mind that withdrawals are processed as refunds to the previous transactions you have made. If a card was used for different payment methods, bank transfers may become available depending on the amount.
If the minimum amount does not meet the criteria for the registered payment methods, you can use the remaining balance for new purchases.
If our assistance was helpful, we kindly ask you to consider updating your review and rating this not only to help us improve our services but also to enhance our customer experiences.
Wishing you the best of luck!
Monica
TheLotter team
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