I tried contacting them multiple times regarding my pending account verification. Resubmitted whatever documents was asked multiple times. There is no proper way to communicate with them. How am I su... See more
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See what reviewers are saying
My experience with TheLotter has been very good so far. The website is easy to use, purchasing tickets is straightforward, and I especially appreciate being able to see the scanned copy of the actual... See more
Company replied
Haven't won much only 4 USD. Got that deposited in my account directly. But I am currently unable to deposit any funds to my account using visa or Mastercard, and there are no other options available... See more
Company replied
Hello! I highly appreciate the professional work of the lottery team; I had the good fortune of winning a second-tier prize in loto 6 Japan, and I received the winnings without any issues. The company... See more
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Company details
About TheLotter
Written by the company
About theLotter
TheLotter is an online lottery ticket purchasing courier service that enables you to play the world's biggest lottery games online in a safe and secure environment. When you buy a ticket on our website, we will purchase it on your behalf from a lottery retailer and scan a copy into your account before the draw. We will notify you of any wins automatically and transfer your prizes to you commission free.
Official lottery tickets
We offer customers from all over the world an opportunity to play more than 50 of the most popular draws on the planet including the US Powerball, Mega Millions, EuroMillions, SuperEnalotto, EuroJackpot, the Australian Powerball and more. In addition, we offer a wide selection of smaller, local lotteries such as Poland Mini Lotto, Hungary Hatoslottó, and Texas Cash Five - all of them with favourable winning odds. Lottery tickets can be purchased in subscription and multi-draw packages, as well as part of lottery syndicates and bundles.
Millions of satisfied customers
Since our launch in 2002, we have paid out more than $115 million in prizes to over 8 million winning tickets around the world. Our biggest winners include a woman from Panama who won a $30 million Florida Lotto jackpot prize and a man from Iraq who won a $6.4 million Oregon Megabucks jackpot.
Responsible gaming
We endorse a policy of responsible gaming for all of our customers. We enforce a minimum age limit, prohibiting anyone under the age of 18 years from registering an account and using our services. We provide you with self-limiting tools to help you stay in control of your gaming, as well as a guide for playing lotteries responsibly.
Licensed, transparent, and trustworthy
theLotter is licensed by the Malta Gaming Authority (MGA). This license validates the trustworthiness of our brand and ensures that our customer's funds are protected and purchases are handled in a process that is safe, fair and transparent.
TheLotter is an online lottery ticket purchasing courier service that enables you to play the world's biggest lottery games online in a safe and secure environment. When you buy a ticket on our website, we will purchase it on your behalf from a lottery retailer and scan a copy into your account before the draw. We will notify you of any wins automatically and transfer your prizes to you commission free.
Official lottery tickets
We offer customers from all over the world an opportunity to play more than 50 of the most popular draws on the planet including the US Powerball, Mega Millions, EuroMillions, SuperEnalotto, EuroJackpot, the Australian Powerball and more. In addition, we offer a wide selection of smaller, local lotteries such as Poland Mini Lotto, Hungary Hatoslottó, and Texas Cash Five - all of them with favourable winning odds. Lottery tickets can be purchased in subscription and multi-draw packages, as well as part of lottery syndicates and bundles.
Millions of satisfied customers
Since our launch in 2002, we have paid out more than $115 million in prizes to over 8 million winning tickets around the world. Our biggest winners include a woman from Panama who won a $30 million Florida Lotto jackpot prize and a man from Iraq who won a $6.4 million Oregon Megabucks jackpot.
Responsible gaming
We endorse a policy of responsible gaming for all of our customers. We enforce a minimum age limit, prohibiting anyone under the age of 18 years from registering an account and using our services. We provide you with self-limiting tools to help you stay in control of your gaming, as well as a guide for playing lotteries responsibly.
Licensed, transparent, and trustworthy
theLotter is licensed by the Malta Gaming Authority (MGA). This license validates the trustworthiness of our brand and ensures that our customer's funds are protected and purchases are handled in a process that is safe, fair and transparent.
Play the Lottery Online with Official Tickets
Written by the company
World’s leading online lottery ticket purchasing messenger service
We purchase your ticket, you see it online
Scanned copy of your ticket
The scan, along with our email confirmation and terms of use, confirms your ownership of the ticket.
Money back guarantee
If you’re not satisfied with our service, for any reason, we will refund your first purchase in full.
Professional, friendly customer support
Our Customer Service team is available 24/7 by live chat, phone, email, and Messenger.
The scan, along with our email confirmation and terms of use, confirms your ownership of the ticket.
Money back guarantee
If you’re not satisfied with our service, for any reason, we will refund your first purchase in full.
Professional, friendly customer support
Our Customer Service team is available 24/7 by live chat, phone, email, and Messenger.
Contact info
Triq It-Territorjals, Zone 1, Central Business District, Birkirkara, Malta
- support@mx.thelotter.com
- www.thelotter.com
You should know
4.1
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
The purchasing process of Lottery…
The purchasing process of Lottery tickets is very secure.
27 March 2026
Reply from TheLotter
Hello Hrushikesh,
We do appreciate your trust in our website. We are actively working to improve our services and keep building a nice experience! Thank you for sharing your review.
For more updates, tips, and exciting content, be sure to follow our social media channels!
Monica
TheLotter Team
Finally the lotter VIP team dwara Meri…
Finally the lotter VIP team dwara Meri problem solve ho jayegi ho gya esase mere andar Vishwas aa gaya hai aapka bahut bahut dhanyawad thank you very much the lotter VIP Team
From Jitendra India
31 March 2026
Unprompted review
Reply from TheLotter
Hello Jitendra,
Thank you for acknowledging our efforts. It's always great when things go right.
Please feel free to reach out to our dedicated customer support team via live chat 24/7, and we will gladly assist you in finding a solution that meets your expectations.
Wishing you the best in the lotteries!
Monica
TheLotterTeam
False game
To anyone thinking to play. Don't use this platform. It is refistered in malta and this ranks high in the corruption index. They also dont have any license or "verification's" for so called safe play. The certificates are not even on their page. There is a reason that you cannot play them in certain eu countries. I tried this and could not withdraw my money, i have used BC, MC and visa. The chat will give you autoreply. If something happens, do you bother to sue or file complaint? i think not. The prices are almost double a normal ticket. Just stick with local lottery
28 March 2026
Unprompted review
Reply from TheLotter
Hello Jin,
Thank you for sharing your review, and we apologize for any inconvenience you may have experienced.
We have sent you an email to your personal address to assist you much better.
Plese note that the payment methods available for withdrawals are listed on the Payment Methods page. You can withdraw funds with a payment method if it is currently registered in your account; if it was previously registered in your account but has not yet expired; if you have used the payment method to deposit funds; and if you've deposited more than you have withdrawn with the payment method.
Due to operational reasons, withdrawals are not available for all payment methods.
You will be able to withdraw by bank transfer after you have been credited with a big win or if you are not able to withdraw with your existing payment methods.
We understand that this policy may differ from your expectations and apologise for any inconvenience. The minimum withdrawal amount helps us streamline operations and reduce transaction fees associated with processing smaller withdrawals.
For complete information about deposit and withdrawal limits, please refer to the following link:
https://www.thelotter.com/payment-methods/
We’re glad we could clarify this, and we hope you give us a new opportunity to offer you our services. If you feel your experience has improved, you’re welcome to update your review.
Thank you for your understanding.
Monica
TheLOtter team
Consistent service thru time
Consistent service thru time. I been a client for almost 9 years.
17 March 2026
Reply from TheLotter
Hello Jean,
Thank you for your review! We truly appreciate your loyalty. It means a lot to us. Reviews like yours make our day!
Wishing you the very best of luck!
Monica
TheLotter team
Don't use this it's a scam these people…
Don't use this it's a scam these people are fraud money is getting deducted but order doesn't confirm and their customer support never respond on live chat or on mail.....I have been charged 4 time and order never got confirmed...they are big chit.
21 March 2026
Unprompted review
Reply from TheLotter
Hello Ameet,
Thank you for your review on Trustpilot. We want to make things right and follow up on your case to improve our services and support.
We haven’t received the information needed to assist you further regarding your review. We kindly ask you to provide the requested details so that we can resolve the issue.
We look forward to your response.
Best regards,
________________ ________________
Hello Ameet,
Thank you for your review on Trustpilot. We want to make things right and follow up on your case to improve our services and the functionality of our support through the Trustpilot platform.
We have sent you an invitation to provide your full name and email address so we can review your account and assist you further.
We look forward to your response.
Monica
TheLotter team
Reply from TheLotter
Hello Srinivasan,
Thank you for your review! We're glad you had a great experience and that you were willing to share it with us.
Keep up with our latest news and tips by following our social media channels!
Wishing you a big win soon!
Monica
TheLotter team
Reply from TheLotter
Hello Dtariman,
We're so glad to hear you had a great experience! Thank you for sharing, and we wish you the best of luck!
For more updates, tips, and exciting content, be sure to follow our social media channels!
Monica
TheLotter team
Scam
Have been using thelotter.com and never had a problem. Now they have moved me to another operator for operational reasons loteriadelrey.com whom never heard of and did not get a satisfactory answer as to the rationale. Think this is a complete fraud
12 March 2026
Unprompted review
Reply from TheLotter
Hello Patrick,
Thank you for your review on Trustpilot. We want to make things right and follow up on your case to improve our services and the functionality of our support through the Trustpilot platform.
We noticed that you have been using our website recently, and we would like to know if everything is working well now. We would greatly appreciate it if you could update your review and score based on your recent experience with our support.
Thank you for your time and feedback.
Best regards,
Monica
TheLotter team.
_____________________
Hello Patrick,
Thank you for your review on Trustpilot. We truly appreciate your feedback and are always looking for ways to improve both our services and our support experience on the platform.
We’re glad to see that our team was able to assist you and that you can now continue enjoying the games. If you feel your experience has improved, we would greatly appreciate it if you could consider updating your review and rating to reflect your recent interaction with our support team.
Trustpilot Review:
https://www.trustpilot.com/users/69b79ed30845853bb72c6a01
Thank you for your time and feedback.
Best regards,
Monica
TheLotter team
__________________________
Hi Patrick,
Thank you for your comment, and we apologize for any inconvenience caused.
As part of our efforts to optimize operations and better serve customers across different jurisdictions, some users have been informed about a transition to our trusted partner, Loteriadelrey. Through this domain, you will also have access to new features and additional games.
We would like to assure you that these improvements have been made with the goal of benefiting our customers. To assist you further and ensure everything is resolved, we have sent you an invitation to provide your email address so that we can support you more effectively.
We look forward to your response.
Wishing you the best of luck,
Monica
TheLotter team
Prices are too high
The company is legit and trustworthy but they're already charging the highest rates for lottery courier services, and in the recent increment in Powerball and Mega Millions prices, they doubled the PowerPlay add-on price as well which was unnecessary!
16 March 2026
Unprompted review
Reply from TheLotter
Hello Murtaza,
Thank you for your review! And we apologize for the inconvenience presented.
Please note that our prices are a bit higher than the local retailers', as they include the service fee of buying and scanning the tickets for you.
We always do our best to keep our prices as competitive as possible.
We hope this clarifies your case, If you feel your experience has improved, you’re welcome to update your review.
Wishing you the best of luck!
Monica
TheLotter Team
Reply from TheLotter
Hi there! :)
We're glad you find it fun! We wish you a big win soon!
Good luck!
Monica
TheLotter team
It’s great overall
It’s great overall, but the saddest part is that I can’t fund my TheLotter account from Nigeria with my debit card 😔. The site says you can play from anywhere in the world, yet I’m not sure if there are other payment methods that would allow me to join. I really need some help.
15 March 2026
Unprompted review
Reply from TheLotter
Hello Derrick,
Thank you for your review on Trustpilot, and we apologize for any inconvenience caused. Please note that some payment method refusals may be related to gambling restrictions.
We want to make things right and follow up on your case to improve our services and the functionality of our support through the Trustpilot platform.
We have sent you an invitation to provide your full name and email address so we can review your account and assist you further.
We look forward to your response.
Best regards,
Monica
TheLotter team
Best online international lottery service ever.
The best, quickest and the easiest online International lotterservices ever.
I start using it this year and I love it!
Thanks Thelotter. Cheers from New Zealand
15 March 2026
Unprompted review
Reply from TheLotter
Hi Finken,
We're happy to hear that you find our services easy to use! We appreciate your positive feedback and are glad you love our services. Cheers from us!
Monica
TheLotter Team :)
"i had a very bad experience.iwas…
"i had a very bad experience.iwas trying to make a deposit but it was not working.so i connected live chat for help but even after 6 hours I did not receive any reply.ii stayed on the live chat but still did not get any answer.i trusted this website a lot so I this kind of service is very disappointing for me "
12 March 2026
Unprompted review
Reply from TheLotter
Hello Chandan,
Thank you for your review on Trustpilot and we apologize for any inconvenience caused. We want to make things right and follow up on your case to improve our services and the functionality of our support through the Trustpilot platform.
We have sent you an invitation to provide your full name and email address so we can review your account and assist you further.
We look forward to your response.
Best regards,
Monica
TheLotter team
Good, can be improved
Easy to get a ticket, but the system to withdraw gainings is very complicated. Cents apparently impossible to type into the proper field to request withdrawal.
6 March 2026
Reply from TheLotter
Hello Victor,
Thank you for taking the time to leave your comment and we apologize for any inconvenience you may have.
Please note that the amount to be withdrawn may vary depending on the payment method; To request a withdrawal from your account, the amount must meet or exceed the specified minimum withdrawal limit.
Although you may not be able to withdraw funds at this time due to the minimum amount restriction, we want to ensure that you will be able to continue to enjoy the various services and games available on our platform with the funds from your account.
We understand that this policy may be different from what you expected and we apologize for any inconvenience this may cause. The minimum withdrawal amount exists to streamline our operations and reduce the transaction fees associated with processing small withdrawals.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding.
If you feel your experience has improved, you’re welcome to update your review.
Wishing you the best,
Monica
TheLotter team
Reply from TheLotter
Hi,
Thank you for your review! We wish you to win Big soon!
Follow us on social media to stay updated with our latest news, tips, and engaging content!
Monica
TheLotter team
a legit lottery site
a legit lottery site , with helpful and knowledgable support.
8 March 2026
Unprompted review
Reply from TheLotter
Hello aj abe,
We're happy to hear that you find our site trustworthy! Thank you for your positive feedback!
Join us on social media for updates, helpful tips, and more exciting content!
Best of luck!
Monica
TheLotter team
Perfectly 💪🏻💪🏻💪🏻
7 March 2026
Reply from TheLotter
Hi Paul!
Thank you for your review! We wish you to win Big soon!
Stay connected with us for the latest updates, tips, and exciting content by following our social media channels!
Monica
TheLotter team
Absolutely a scam
I won $160 on Christmas eve of 2025. It is currently March 7, 2026. Over the past two and a half months I have made multiple good faith attempts to collect my winnings, using direct email, online chat, and website contact forms. Roughly half of these communications – including a formal request of funds - have gone entirely unanswered. At the writing of this email, I have not heard back from my last three attempts at communication.
My first attempt at a withdrawal was pending for over a month, and when I attempted to elevate my request, was abruptly cancelled with no explanation. The automatic cancellation email had four broken links (including the contact link), which all took me to an empty godaddy domain. The email also told me that I would be contacted by a representative. I was not.
My second attempt to transfer (again, after multiple unanswered attempts to contact thelotter) required me to upload a number of sensitive banking documents. I not only complied, but followed up numerous times requesting confirmation of receipt, and asking if any additional information was needed. I have not heard back, other than one auto-reply telling me to “rest assured” that my email was in the queue. That transaction has been “pending” since January 26th.
The continued withholding of my funds, without valid explanation or resolution timeline, is absolutely unacceptable. This has taken a win (on Christmas Eve, no less!) that was exciting and wonderful, and turned it into an anxiety-inducing nightmare with no end. I feel stupid, used, and robbed. There is absolutely no reasoning or explanation that can excuse this experience.
24 December 2025
Unprompted review
Reply from TheLotter
Hello Gohndersen,
Thank you for your review on Trustpilot. We want to make things right and follow up on your case to improve our services and the functionality of our support through the Trustpilot platform.
We have sent you an invitation to provide your full name and email address so we can review your account and assist you further.
We look forward to your response.
Monica
TheLotter team
Reply from TheLotter
Hello Paulo,
We are happy to hear that you had a great experience. Thank you for sharing your positive feedback with our team!
For more updates, tips, and exciting content, be sure to follow our social media channels!
Best of luck!
Monica
TheLotter team
Not receiving email notifications for jackpots and results"
"I have been using TheLotter for a long time, but recently I have stopped receiving any email notifications or alerts about upcoming big jackpots. I bought a ticket on March 4th, but I didn't get any email about the draw or the results. I had to manually find an old email and log in to check my result (where I matched number 22). Previously, I used to get regular updates and alerts, but now I have no information on current draws. Please check my account settings and ensure that I receive all email notifications and jackpot alerts as before."
3 March 2026
Unprompted review
Reply from TheLotter
Hello Neeraj,
We're sorry you're having trouble accessing your account. We kindly suggest resetting your password using the link below, or by selecting the "Forgot password" option on the login page.
https://www.thelotter.com/forgot-password-request/
Regarding the transactions, it seems that bank authorization is required to process online gambling payments. We suggest contacting your bank to check if there are any restrictions.
It is also important to confirm with your bank whether your payment method is authorized for gambling transactions, international purchases, and whether there are any spending limits in place.
Please note that the refusal may also come from the Visa or Mastercard network before the transaction reaches your bank.
In the meantime, we suggest trying another payment method.
If our assistance was helpful, we kindly ask you to consider updating your review.
Wishing you the best,
Monica
TheLotter team
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