With a Fully Managed Service you can rely on your property manager to give you good advice on all aspects of letting your property. The whole provide excellent service and good local knowledge to ass... See more
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Review summary
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Emma Bindon has been absolutely fantastic to deal with. She was extremely prompt and always very clear and helpful with her communication. I also spoke with her on the phone and she instantly made me... See more
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I had a viewing with Sophie Knight- she was absolutely amazing at sorting the viewing, replying to any queries promptly and ensuring I was kept in the loop with any changes the viewing had. I re... See more
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Had dealing with Jessica and Ffion excellent knowledge and a veryprofessional manner the way these guys delt with my enquiries / problems is a credit to the letting game team. Will be using them agai... See more
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Company details
Written by the company
"Independent Letting Agents Bristol – The Letting Game offers landlords and tenants a local and award-winning Bristol letting agency. We’re the local rental experts, so if you’re looking to find a property to rent, or your next tenant, our “Best in Bristol” letting service can help. We also offer a full property management service, with expert local property managers. With experience in letting to both professional and student tenants, we find the right tenant for the right Bristol rental. We find high-quality tenants for landlords’ properties across Bristol; from Clifton to Longwell Green, Bedminster to Filton, and even as far as Keynsham – we’ve got Bristol covered. If you’re a landlord looking to rent your house, flat or HMO please call."
Contact info
Henleaze House, Harbury Rd, Henleaze, BS9 4PN, Bristol, United Kingdom
- 0117 989 8215
- Hello@thelettinggame.co.uk
- www.thelettinggame.co.uk
4.0
Great
268 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 2 weeks
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The whole experience was a disaster
The whole experience was a disaster. They gave 1 key to the downstair door, when the flat is for 3 People. On entering the flat, it was was obvious no surface had been cleaned for a long time. Inside the drawers were filthy and one set had underwear still in them. One of the beds had a mattress cover with two large stains on it.
None of the repairs had been completed, broken toilet seat, hole in the door to the outside that was in a bedroom. In the hall was a broken chair with a shoe rack that looked like some form of larvae on the rack.
The list is endless, but the above can give you some idea of the condition of the flat. The biggest problem was The Letting Game, they were impossible to get in contact with, no answer to the phone or email.
Six days later a email was received from a different company stating they are to take over the flat.
I know that property can be hard to find, but this would be the last company I would go with.
20 July 2023
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi June,
We are sorry to hear of the issues you’ve experienced.
The property might not be one that we manage however it’s unusual to hear that you have not received any response from us.
So that we can offer our assistance, please could you contact us at Hello@thelettinggame.co.uk with the property address, as we would very much like to investigate further.
Thanks,
The Letting Game
Cannot thank enough
Cannot thank enough, Jemma Green, for her fabulous support.
17 July 2023
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Tinku - Thanks very much for taking the time to write a review and for the shout out to one of our Bristol Letting experts Jemma.
All the best,
The Letting Game
Poor Customer Service
Really poor customer service for landlords. High staff turnover and very slow in getting back to questions and emails. Frustrating dealing with them especially when there a problems. But of course, happy to bill the landlord !
16 June 2023
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Nisha - Thanks for taking the time to write a review. We pride ourselves on providing the best service for our landlords and tenants, so I’m sorry to hear you weren’t happy with the service you received. I understand my colleague is already looking into the concerns you’ve raised. We’ll make sure we take on-board your feedback.
Many thanks,
The Letting Game
Friendly and approachable agency
I've been looking for a new place for months which is a super stressful process in the current property market situation. Jemma has been friendly and accommodating through the process of letting. She answered all my questions with confidence and with honesty. I would recommend her and TLG agency for anybody looking for a new place to rent. Thank you for your time and effort helping me in a dire situation.
17 May 2023
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Daniel - Thanks very much for taking the time to leave a review. We aim to make the process of letting as simple as possible and our Bristol letting experts like Jemma are here to help with this. So it is always great to receive positive feedback on our team. Thanks once again for the kind review.
The Letting Game
Thank you Jemma!
Jemma has been friendly and accommodating through the process of letting. She was able to book in a viewing last minute and was quick to respond when we went through the application process. Jemma has answered all of our questions in an understanding and kind way. She has gone above and beyond to make the process as simple as possible for us, understanding that this is a first time experience for us both and therefore a little complicated at times. Thank you Jemma for all your support - we are very excited to be moving in so soon.
6 May 2023
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Hannah - Thanks very much for your review. We completely understand that entering the world of renting for the first time can be a little daunting, so we try to make the process as easy as possible. Our Bristol letting experts like Jemma are there to make the process as smooth as possible, so it's brilliant to hear she did a good job.
We hope you enjoy the new home,
The Letting Game
Very happy, the most approachable agency.
After a long search and getting in touch with different letting agencies, the Letting Game was the most approachable and easy to contact. All my emails and phone calls have always been answered so I never felt ignored. I really appreciate that it felt like your staff understood how important this place would be for me/us and put work into making sure we got the house. The whole process and paperwork has been straightforward. I would recommend the Letting Game for anyone looking to get a new place with a trustworthy and approachable agency.
10 May 2023
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Tomé - Thanks very much for taking the time to leave us such a great review. We are really pleased that our Bristol Letting experts were able to help you secure your new house. We're always striving to improve our processes in order to make it as straightforward as possible, so it's brilliant when we get positive feedback that recognises this.
Enjoy your new home,
The Letting Game
Great service from Jemma
Contacted the agency to arrange a viewing last Tuesday, but was unable to make the suggested same day time owing to the need to commute between cities. Jemma took my contact details and called me again on Friday to say the place I was looking at is still available and arranged a same day viewing. When I arrived, Jemma was very friendly and professional, and took any questions I had. Was able to sort out the holding deposit on the same day to secure the place. Great service! Thank you Jemma and the Letting Game.
A (minor) negative is that the referencing forms are not clear on what information to put if you are moving city to start a new job after graduation.
5 May 2023
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Ben - Thanks very much for taking the time to leave us a review. We're really pleased that Jemma one of our letting experts was able to help you secure the property.
I've already passed your feedback on the referencing form to our admin team to look into.
Please let us know if there is anything else we can help with.
The Letting Game
very easy to use
8 May 2023
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Cameron - Thanks very much for taking the time to leave us a review. We are really pleased you found us easy to work with. Our Bristol letting experts work hard to make the end-to-end process of letting as easy as possible so its always great to get positive feedback.
The Letting Game
Jemma was very friendly and helpful
Jemma was very friendly and helpful, she gave us great advice which helped us secure our tenancy.
2 May 2023
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Jacob - Thanks very much for your kind review. We are really pleased that Jemma was able to help you secure your Bristol rental. Its always great to receive positive feedback on our letting experts. We hope you enjoy the new property.
The Letting Game
Reply from The Letting Game - Letting Agents Bristol
Hi Jacqueline - Thanks very much for your review. We are really pleased you had a great experience with Annabelle. We love helping tenants find their next home, so its great to hear positive feedback about one of our Bristol letting experts. Please let us know if you have any further questions on need any more help.
The Letting Game
Jemma!
Jemma has been really wonderful throughout the entire process. Especially through the housing crisis, she has put my mind at ease.
3 May 2023
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Charlotte - Thank you for taking the time to write us a review on your rental experience. We work hard to make our processes as simple and easy as possible, so we're pleased to hear Jemma gave you a good service. Please let us know if there is anything else we can help you with.
The Letting Game
Responsive letting company!
Had a few viewings, we got this house with Jemma and they were very professional and friendly!
Thanks for your time and effort everyone!
3 May 2023
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi David - We are really happy to hear you had a good experience with Jemma. We pride ourselves on our Bristol letting experts, so its always good to hear positive feedback on them. We hope you enjoy the house!
The Letting Game
Professional, friendly and efficient
In what is currently quite a stressful market, The Letting Game have made renting a property as straightforward and efficient as possible. All the staff I have interacted with have been professional and friendly, and the tenancy was arranged efficiently. I'm really happy with how smoothly the process has gone, and would definitely recommend The Letting Game.
3 May 2023
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Maddy - Thanks very much for your review. As a Bristol independent letting agent word of mouth is really important to us, so feedback like this is very appreciated. Our letting experts work hard to make the letting experience as seamless as possible, so really pleased to hear it went well for you. Thanks again,
The Letting Game
Really helpful!!
22 April 2023
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Thanks very much for the 5* review. We're really pleased our Bristol letting experts were able to help you.
The Letting Game
Jemma was absolutely brilliant!
Jemma was absolutely brilliant in showing me around the property and answering all my questions. She was perfect at communicating with me and keeping me informed on the property, this reassured me through the easy and speedy process of renting a property through them! I would highly recommend renting a property through the letting game!
27 April 2023
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Matilda - Thanks for such a brilliant review, we're delighted you were happy with the service provided by our Bristol letting expert Jemma. We hope you enjoy your new rental.
The Letting Game
Jemma Estate Agent
Jemma has been really easy to contact, she was friendly and made the whole process simple.
She was informative and around for any questions we had - we haven’t ever been left in the dark waiting for anything
25 April 2023
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
We are really pleased you had a great experience with Jemma, we think she is great! We love to try and help tenants find their next home, so it’s great to hear positive feedback about one of our Bristol letting experts. Please let us know if you have any further questions or need any more help.
The Letting Game – Bristol Letting
Great service
25 April 2023
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Thanks very much for taking the time to leave us a review. As a Bristol independent letting agent word of mouth is really important to us, so we very much appreciate the feedback. Please do get in contact if there is anything else we can help with.
The Letting Game
Jemma was extremely helpful when we…
Jemma was extremely helpful when we were looking for a flat, helped us find a place in no time!
25 April 2023
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Thanks very much for your review. We're really pleased that Jemma was able to help you find your new flat in Bristol. Please let us know if you have any questions about your tenancy, and enjoy the new home!
The Letting Game
Relocating
Tracy has been really helpful so far and answered all of our queries really promptly. Moving from a small village to a big city this is really reassuring and helpful!
20 April 2023
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Thanks very much for taking the time to leave us a review. We're really pleased that Tracy was able to help you with your Bristol letting queries.
The Letting Game - Bristol Lettings & Property Management experts
Thumbs up for The Letting Game
I've had a very good experience with The Letting Game – especially with Rich, who was patient with all my questions as a first-time landlord, and Tracy, who let the flat on her first round of viewings with it! Would recommend TLG to anyone doing this for the first time.
24 April 2023
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Thanks very much for such a great review. We're really pleased that Rich was able to help you with your property, and answer all your first-time landlord questions - that's what we're here for. We regularly let properties quickly, so really pleased Tracy was able to find your tenants quickly for you.
The Letting Game
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