Easy to find vendors and communicate with them. Need work on integrating a seating chart GUI which seems easy to do using people who have responded with "accepted". Seating chart should be able to i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Platform is great and made wedding planning easier. My only complaint is I had to use a different platform for seating arrangements. It would b nice to have a drop and seat arrangement included. Our s... See more
Company replied
I love using the knot for any wedding designs. I used their save their date and wedding invite templates. I also have used the ability to create my own website and online RSVP. Their customer service... See more
Company replied
I did not like the app at all. Most vendors that are listed "affordable" or " inexpensive " were quite the opposite. Many vendors take days to reply and some don't at all. I found this to be daunting... See more
Company replied
Company details
Written by the company
Browse Wedding Dresses and Wedding Cakes - Planning a wedding is easy with unique wedding ideas and resources online from The Knot.
Contact info
United States
- www.theknot.com
3.5
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service was great
Customer service was great! I ordered double the amount of invitations I needed and didn’t realize it until I submitted my payment. I sent an email right after and the first thing the next morning, customer service fixed the problem and ordered my refund for the difference. Amazing response time.
22 May 2026
Reply from The Knot
HI, I’m glad the team caught the issue quickly and was able to process the adjustment and refund without delay. Thanks for sharing your experience with us.
Sarah @ The Knot Customer Support
Reply from The Knot
Hi, thank you for sharing your experience. We’re so glad to hear everything arrived looking great and within the expected timeframe. We truly appreciate your support!
Sarah @ The Knot Customer Support
After I was able to locate the site found the registry and able to pick what was remaining of the list.
After I was able to locate the site, it was easy to select items I wanted to purchase for the bride and groom for their bridal shower. Received an extra couple of things and was told to hang on to or to donate. Thank you.
21 May 2026
Reply from The Knot
Hi, we’re happy to hear you were able to find the registry and easily choose gifts for the couple once you were on the site. We also appreciate your understanding regarding the duplicate items and are glad the team could help provide guidance.
Thank you for celebrating such a special occasion with us.
Sarah @ The Knot Customer Support
Unable to place an order because my the card was not processed correctly.
Unable to place an order because my credit card declined but my bank did not see any record of my transaction.
Your hours are limited: you close at 3pm Pacific.
I called the next day after speaking with my bank. They saw no problem and no declined transactions. I called you and spoke with Haley. She attempted to make the purchase, my card was declined.
I called my bank again. They did not see the transaction. When I called you back, it was 3:01pm and you did not pick up. I left a message, and Amanda called me back. She told me the item was out of stock.
Today, I received an e-mail from Tamara. I replied to her e-mail that I had made the purchase elsewhere and please mark the item as purchased for the bride and groom so they won't get two.
I have no idea why my card was declined. My bank does not see the transactions that you "sent" to it. They even checked with Visa and there are no transactions.
But the worst of it is, you close at 3pm Pacific. This is not friendly Customer Service Hours for anyone who lives on the West Coast.
I was able to find it elsewhere.
19 May 2026
Reply from The Knot
Hi, we’re sorry to hear about the frustration you experienced while trying to complete your purchase. We understand how confusing and inconvenient it must have been to repeatedly encounter payment issues without clear visibility into the declined transactions.
We also appreciate your feedback regarding support availability and service hours, especially for customers on the West Coast. While we’re glad you were ultimately able to find the item elsewhere and assist the couple by updating the registry, your comments regarding the overall experience have been shared internally for review.
Sarah @ The Knot Customer Support
You only got 1 because there is no…
You only got 1 because there is no zero. The reply to my cry for help only parroted the corporate message. No offer of help. Must be AI at work.
21 May 2026
Reply from The Knot
Hi, we appreciate you taking the time to share this feedback. We understand how disappointing it is to be unable to complete a purchase while trying to send a wedding gift from abroad.
Your comments regarding international payment and checkout support have been shared internally as we continue evaluating future improvements.
Sarah @ The Knot Customer Support
I cannot thank you enough for your help…
I cannot thank you enough for your help and support. The Knot provided excellent care with my order and shipment.
Thank you!
Thank you!
21 May 2026
Reply from The Knot
Hi, thank you so much for your incredibly kind words. We’re delighted to hear the team was able to provide the support and care you needed throughout your order and shipment experience.
Wishing you all the very best, and thank you again for choosing The Knot.
Sarah @ The Knot Customer Support
Awesome experience with all the help…
Awesome experience with all the help throughout the whole process!
21 May 2026
Reply from The Knot
Hi, thank you so much for the lovely feedback. We’re thrilled to hear you had such a positive experience and felt supported throughout the process from start to finish.
Sarah @ The Knot Customer Support
I failed to sign my name when I gave…
I failed to sign my name when I gave the gift. I contacted The Knot and they corrected it for me. Very thankful to Yugantar!!
21 May 2026
Reply from The Knot
Hi, we’re so glad the team could help quickly update the gift details for you. Small moments like that matter, and we’ll be sure to share your kind words with Yugantar.
Thank you for taking the time to leave such thoughtful feedback.
Sarah @ The Knot Customer Support
Meuy in customer service help
Meuy in customer service assisted us with an issue with our order of escort cardsl. Meuy was kind and very helpful!
18 May 2026
Reply from The Knot
Hi, we’re so pleased to hear Meuy was able to assist with your order and provide such helpful support along the way. We’ll be sure to share your kind words with her and the team.
Thank you for taking the time to leave such thoughtful feedback.
Sarah @ The Knot Customer Support
Tamara Z. is the best!
Tamara was highly responsive and went out of her way to fix an error that I had made. We are so incredibly grateful. Thank you so much!
20 May 2026
Reply from The Knot
Hi, we’re delighted to hear Tamara was able to step in and help resolve the issue for you. Knowing her attentiveness and support made the experience easier truly means a lot to us.
Thank you for taking the time to share such thoughtful feedback.
Sarah @ The Knot Customer Support
Credentials deactivated
deactivated credentials but i am not getting help to reset it and i urgently need to make some corrections on the site.
20 May 2026
Reply from The Knot
Hi, we’re sorry to hear you’re having difficulty regaining access to your account, especially while trying to make urgent updates to your site. We understand how stressful and time-sensitive that situation can be.
Your feedback regarding the support and credential reset experience has been shared for further review.
Sarah @ The Knot Customer Support
Excellent customer service
Assistance on the phone was critical but easy to get someone knowledgeable and very helpful. All arrived in time and was beautifully matched through the few days.
13 May 2026
Reply from The Knot
Hi, we’re so pleased to hear the team was able to provide the guidance you needed and make the process feel smooth and reassuring. It’s wonderful to know everything arrived on time and came together beautifully for your event.
Thank you for sharing your experience with us.
Sarah @ The Knot Customer Support
The Knot failed to reply to written…
The Knot failed to reply to written e-mail requests and also messages sent on their website within 24 hours. Trying to call the customer service phone number with all the various voice prompts is frustrating and a waste of time. If The Knot does not reply to written requests within 24 hours then I doubt they will reply voice mail messages within 24 hours.
12 May 2026
Reply from The Knot
Hi, we’re sorry to hear the support experience felt frustrating and difficult to navigate. We understand how disappointing it is when you don’t receive the level of responsiveness you were expecting across email, messaging, and phone support.
Your feedback regarding response times, communication expectations, and the phone support experience has been shared internally as we continue working to improve the customer experience.
Sarah @ The Knot Customer Support
No international transfer of funds
The app and instructions were good, however, I was disappointed that I couldn't transfer money to the registry from a UK bank account. I did reach out to customer service to be told that the Knot does not support international transfers at this time.
14 May 2026
Reply from The Knot
Hi, thank you for sharing your feedback. We’re glad to hear the platform and instructions were helpful overall, though we understand the inability to transfer funds internationally from a UK bank account was disappointing.
We appreciate you reaching out to the team, and your feedback regarding international payment support has been shared internally as we continue evaluating future improvements for global users.
Sarah @ The Knot Customer Support
Buggy interface, lost work multiple times, terrible customer service
Buggy interface, lost work multiple times, terrible customer service.
I've ordered a sample and we will see how that looks but at this point more likely we go in a different direction for invitations.
Multiple times while working on the draft the website would crash and we would lose unsaved progress.
Started saving much more frequently, but then after checking out with my sample, it deleted my fully saved draft.
Customer Service basically ignored the question and suggested that I "take screenshots" just in case.
19 May 2026
Reply from The Knot
Hi, we’re sorry to hear about the frustration you experienced while working on your invitation drafts. We understand how upsetting it is to lose saved work, especially after spending significant time customizing your design.
We also appreciate your feedback regarding the support experience and the guidance you received when reporting the issue. Your comments around site stability, draft saving, and customer support handling have been shared internally for further review and investigation.
Sarah @ The Knot Customer Support
Not a worldwide site...that's a lie
Despite stating "The Knot Worldwide", your site does not accept credit cards from Canada. VALID credits cards like VISA, MASTERCARD, etc. Funny, other "worldwide" sites have no problems accepting credit cards from Canada.
15 May 2026
Reply from The Knot
Hi, we understand how frustrating this experience was, especially when using an international card that works successfully on other platforms. We appreciate you sharing this feedback regarding international payment support and checkout accessibility for Canadian customers.
Your comments have been shared internally as we continue evaluating improvements for a more globally accessible experience.
Sarah @ The Knot Customer Support
Took too long to get design team to…
Took too long to get design team to asked question about design. The card was a folded card, but they didn’t print messages on the inside of the card.
Bad experience.
Will think hard before using The Knot again.
I have used Zazzle, although a little bit more expensive, but cards and drains are explane well on the website.
19 May 2026
Reply from The Knot
Hi, we’re sorry to hear this experience was disappointing. We understand how frustrating it must have been to wait for clarification from the design team and then receive cards that did not match your expectations for the inside printing.
We appreciate you sharing your feedback regarding design communication, product clarity, and the overall ordering experience. Your comments have been shared internally as we continue working to improve both the design process and website guidance for customers.
Sarah @ The Knot Customer Support
Reply from The Knot
Hi, thank you so much for the kind feedback. We’re really glad the team could help get your website issue resolved and make the experience a positive one for you.
Sarah @ The Knot Customer Support
Very helpful
Very helpful. I ordered my wedding invites through the knot. There was a typo. I spoke with a rep, she jumped on it and made me very comfortable.
I also, love the wedding website that comes along with it and makes it very easy to manage your guest list and RSVP
11 May 2026
Reply from The Knot
Hi, it’s wonderful to hear the team was able to quickly step in and help correct the typo on your invitations while making the process feel reassuring and easy. We’re also so happy the wedding website and RSVP tools have helped keep planning organised and manageable for you.
Sarah @ The Knot Customer Support
Jaici did such a wonderful job of…
Jaici did such a wonderful job of helping get my invitations just right before printing! Really appreciate all the feedback and professional help! Many thanks for your assistance and attention to detail! Mother of the groom ☺️
18 May 2026
Reply from The Knot
Hi, thank you so much for sharing this lovely feedback. We’re delighted to hear Jaici helped make sure your invitations were perfect before printing and provided such thoughtful support throughout the process. We’ll be sure to pass along your kind words and appreciation to her. 😊
Sarah @ The Knot Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.