Their Perfect Gift Reviews 

252
•
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

The absolute worst experience ever. We didn’t spend the original physical cards in time. Had to fill out loads of forms to get them re-activated (for a significant fee I might add) The balances could... See more

Rated 4 out of 5 stars

Excellent service by the customer service team who resolved my queries and issues of he same day! Good product and usable across most Europe making it ideal gift for overseas friends. The only minor d... See more

Rated 5 out of 5 stars

After initially writing a misinformed view, I have to say this company genuinely cares about its customers, and does what it can to put things right. Please check spam messages when waiting for a... See more

Rated 3 out of 5 stars

My children received cards as a Christmas present from a relative in New Zealand. We tried to download the app on our android devices but could only get so far as the app only seems fully compatible... See more

Company replied

Company details

  1. Promotional Products Supplier
  2. also in
  3. Media Company
  4. Mobile Money Agent

Written by the company

Our Gift Cards can be redeemed anywhere in the world that accepts Mastercard, on-line or in-store. We can ship the cards to anywhere within the UK, EU & SEPA region of countries.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

252 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.6

All reviews

(252)

13 reviews in the last 12 months

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Rated 5 out of 5 stars

Always super helpful

Always super helpful, efficient and quick resolution to any questions I've asked. Been purchasing from Their Perfect Gift for a few years now, and always come back for more. Doing well guys!

9 September 2021
Unprompted review
Rated 4 out of 5 stars

Tom was very helpful

Tom was very helpful. The service was very fast and efficient and the response to my emails was immediate. And my card was renewed within w few days! Many thanks Tom 😁

3 September 2021
Unprompted review
Rated 5 out of 5 stars

This is a brilliant idea, why didn't anyone think of it sooner!

This is a brilliant idea, thank you so much, I have managed to activate the cards with very little fuss.
For ease of use, my advice is to download the App, rather than using the online link, as the app is more straightforward, scanning the actual cards, and it allows you to add additional gift cards whereas the email link only allows one card.
It is a fantastic gift, I have a bunch of people this will work really well for.....that's Christmas sorted for all of my overseas relatives! Thank you, I am really delighted.

23 August 2021
Unprompted review
Rated 5 out of 5 stars

Great customer service

I ordered a card as a birthday gift but forgot to add in the delivery cost when I paid for it. When I received an automated message explaining this, I paid the delivery cost and emailed Customer Services to confirm and mentioned we needed the card within 4 working days because 5 working days is the standard delivery time. Received a lovely email back from Tom who sent the card Express Delivery, at no extra cost to me. But the card went astray in the post, so I got in touch again, and he then sent a second card by Tracked Delivery, free of charge, to ensure it came the next day. This service normally costs £9.99. I was very grateful and impressed. I would definitely recommend this company highly.

11 August 2021
Unprompted review
Rated 5 out of 5 stars

As the name says

As the name says, it’s the perfect gift!! The original card was getting late,so they sent me a new one with express delivery! Special mention for Tom here!
Will use this again!

31 July 2021
Unprompted review
Rated 5 out of 5 stars

Super helpful company

I used this site to order some gift cards which were used for my work. I put in a wrong delivery address and they very kindly issued a new card out for me - waiving the new delivery fee. They were very kind and helped to get this resolved quickly. Would like to specifically mention Dhruv who was great.

28 July 2021
Unprompted review
Rated 5 out of 5 stars

Customer service on point

Very happy to have purchased a friend the gift voucher through Their Perfect Gift. I put in the incorrect delivery address and they very kindly issued a new card out for me free of charge. It was my mistake but they were very kind and receptive in handling the issue. Would recommend to anyone. Wonderful customer service.

26 July 2021
Unprompted review
Rated 5 out of 5 stars

Logging in Issues

I had some issues with logging in, I had the SAN: and
AccCode but it was asking me for a One time Secure Code, which I did not have access too as this was a gift.
I contacted the Support and within 24 hrs they had resolved the issue, the service was quick and super friendly. Best Service I have received in a long time. I would recommend contact the Support staff for any issues you have.

12 July 2021
Unprompted review
Rated 5 out of 5 stars

Perfect International Rewards

Their Perfect Gift have been a brilliant solution to the challenge of rewarding international colleagues. I've sent a number of digital Mastercards globally, much to everyone's delight. The service team have been helpful and supportive to myself and others who have had questions. I'm looking forward to continuing working with them.

5 July 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, really quick sending it out and great that it can be used in loads more places than a standard gift card.
One thing to note is the activation email was received on the same/next day I got it in the post so if bought in advance and hand delivering probably best to use your email. Not a big deal at all and just a heads up so as not to ruin the surprise.
Ended up misplacing the card and the company were so amazing and quick to resolve it for me. Would definitely recommend.

3 July 2021
Unprompted review
Rated 4 out of 5 stars

Great idea as a gift and/or company reward, Excellent service

Great idea as a gift and/or company reward. I used to get gift cards for 34 people to use up our social budget as we were unable to get together for drinks etc. Easy to use website and was surprised that the cards were delivered so quickly. Shame that the email re activation codes was sent a tad to early as the recipients hadn't received their gift cards and hence deleted these emails thinking they were "phishing emails". But this was quickly resolved by me circulating an email to then tell them that they should be expecting these in the post.

Think website should have a clearer link to customer service. I forgot my PIN number for the card and it took a lot of searching to find the contact email (which was not on the website, but I finally located on my activation email).

Turnaround for my forgotten PIN was excellent and within a day I now am able to use my card. Thank you Tom for all your assistance on this.

Would definitely use again as I think these cards are a lovely idea as you can use them anywhere.

17 June 2021
Unprompted review
Rated 5 out of 5 stars
Their Perfect Gift logo

Reply from Their Perfect Gift

Dear Stefan

Our team have explained to you that we had to put you into the "anti-fraud" section whilst we investigated your order(s). We explained that you had breached the limits for orders and to continue, you needed to provide KYC documentation. We are still awaiting this. We are governed under e-money regulations.

We also now believe that you are also "Dieter" in the other review posted on to TrustPilot on the same day.

So you are making multiple orders under different names and email addresss. This makes us highly suspicious about your motives.

We have no issue making a refund. But this be be to the card that the payment was made from. Please get back in touch with customer services Stefan/Dieter.

Best wishes
Their Perfect Gift Team

Rated 5 out of 5 stars

Super fast delivery. Easy website. Secure card activation

Super fast delivery! Secure authentication code sent (separately) to activate the MasterCard gift card. Website was very easy to navigate (even on my mobile phone!) and I really liked the Open Banking Bank Transfer option as I didn’t gave to hunt for my purse or my cards, as it took me to my HSBC mobile banking app to approve the payment. Five star experience *****

8 June 2021
Unprompted review
Rated 5 out of 5 stars

Used Their Perfect gift twice & service was great!

Used Their Perfect gift twice, once last year and once this year, both physical cards & e-cards and the service was outstanding. We had several challenges as some cards were supposed to be sent to different countries and different currencies and they accommodated all of our requests. E-cards is way easier to use and highly recommend them!

28 April 2021
Unprompted review
Rated 1 out of 5 stars

Just give them the money - forget the card

Received as a wedding gift via work - 2019 - and still trying to get the card to work ! Now having just submitted a re-issue form but not holding my breath. Bought by work/ activated by me - no clarity on who to contact or how to re-set card errors - going around and around - for the money loaded I feel like shoving it - but why should I. Difficult / unclear / hugely unhelpful/ complicated - seriously just give them the money in a bonny envelope folks !!!!!!!

8 April 2021
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing! Got this as a going away gift for my friend. It shipped really quickly and the ordering process was simply. Will definately be repurchasing.

5 April 2021
Unprompted review
Rated 1 out of 5 stars

Not a Perfect experience!

26 messages to Customer Services. Access Codes didn't work, no money on the gift cards!! Whilst Customer Services were quick to respond & deal with my issues, I was disappointed there was no explanation for all the inconvenience and no apology.

26 March 2021
Unprompted review

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