The Ideal Garden Shop Reviews 

3,911
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 300 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the items are constructed from solid, robust materials and always arrive very quickly without hassle. People also find the garden edging exceptionally simple to install, making it extremely helpful for various outdoor landscaping projects. Some reviewers were not happy with delivery delays and occasional communication problems experienced with external courier services. A few consumers also noted receiving shipments where the outer cardboard containers arrived damaged or torn during transit from couriers. Despite these shipping setbacks, shoppers generally remained very satisfied with the core products.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing satisfaction with high quality materials and... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that orders arrive very quickly and well... See more

Quality

Clients share positive opinions on quality, frequently praising the robust materials, solid construction, and... See more

Order

Customers had positive experiences with order, frequently highlighting quick service, prompt delivery, and... See more

Service

People report positive experiences with service, frequently highlighting efficient support, fast delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy ordering, able to book a delivery time to suit us. Excellent quality. Easy to fit. My 8 year old granddaughter was sat with a box of grease and a socket spanner and put the tree circles toget... See more

Company replied

Rated 5 out of 5 stars

Great product made from high quality robust material. Easy to connect and locks together very nicely with the tabs and tool provided. Solid and stable in the ground. Used for creating a border for new... See more

Company replied

Rated 5 out of 5 stars

Prompt delivery, ordered on the 12/4 arrived on 14/4. Kept informed by Ideal Garden. Have been waiting for core edging the size and colour we wanted to come back in stock to complete the project, cre... See more

Company replied

Rated 5 out of 5 stars

Brought some more of the 100mm corten steel garden edging which is a great product and looks fantastic when finished. Would give another 5 stars for the tool that was supplied with the second batch wh... See more

Company replied



Company details

  1. Landscaping Supply Store
  2. also in
  3. Garden Center
  4. Landscaping Service

Written by the company

Here at The Ideal Garden, we've been selling high-quality gardening and landscaping products to customers all over the country for years. Our family-run business developed from our landscaping firm which has been going since the 1980s. We discovered some great landscaping products over the years and decided they were so good that we would start supplying them ourselves. Since then, the online shop side of the business has grown massively - but we still run everything from our central office and storage centre at Calves Lane Farm, maintaining the close-knit family-run style of doing business.

The Ideal Garden Shop

Written by the company

We're commited to our customers!
The Ideal Garden Shop, established in 2014, is a family run business based in Buckinghamshire. We take great pride in being able to offer high quality products at the best possible prices to our customers. We believe our unrivalled customer service is the key factor to our success and have maintained a 5-Star rating on Trustpilot for the last six years.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(3,911)

297 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This company exemplifies what online…

This company exemplifies what online shopping should be. Great company, great product and super quick well packed delivery.
I have used X7 of their Corten tree rings now(see pic) and I'm super happy withe the results.
Can't recommend this sire enough.
Gary Higgins

17 June 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you for your review, Gary! We're pleased to hear you're happy!

Rated 5 out of 5 stars

A very satisfied returning customer

I have purchased core edging several times before as it is such a quality product, and it always finishes off any project brilliantly. Also, I needed some help getting the right number of pieces, and the person I spoke to could've have been more helpful. It was a great example of excellent customer service.

17 June 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you, Derek! We appreciate the review.

Rated 5 out of 5 stars

Really great product

Really great product, so easy to fit. garden edges now look so neat and tidy.
was kept informed when the product was shipped and date by carrier with an idea of time for delivery. Great Service

10 June 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you for your review!

Rated 4 out of 5 stars

Great product and installation of the…

Great product and installation of the core edge installation very easy but better with two people. Four stars as purchased a few months ago and below £50 per box but noticed that it has increased considerably.

14 June 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you, Paul! We appreciate your review.

Rated 5 out of 5 stars

Superb

2nd time buying from The ideal garden shop 2nd time receiving product on time with no fuss, thanks.

7 June 2026
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Reply from The Ideal Garden Shop

Thank you for your review and for your custom, again!

Rated 5 out of 5 stars

Easy to order

Easy to order, delivered quickly, well packaged and good quality.

7 June 2026
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Reply from The Ideal Garden Shop

Thank you, Alison!

Rated 5 out of 5 stars

Core edge Anthracite 100mm

Excellent product delivered quickly, packaged was damaged but edging was fine and easy to use in the garden, will be ordering more at some point

29 May 2026
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Reply from The Ideal Garden Shop

Thank you for your review!

Rated 5 out of 5 stars

Core Edge Lawn Edging

Take note of the many available instructional videos and you will find this lawn edging easy to install.
Delivered on time by APC.

19 May 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you!

Rated 5 out of 5 stars

Highly recommend!

I was recommend Ideal Garden by a family member and they did not disappoint. Highly recommend.

30 May 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you, Richard... Your family must have incredible gardens!

Rated 4 out of 5 stars

Simples!

Simple to order, decent savings order time, good comms, prompt delivery!

24 May 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you!

Rated 5 out of 5 stars

The Ideal Garden Shop were very fai.

The Ideal Garden Shop were very fair.
I paid for AM delivery. DHL let the Ideal Garden Shop down and delivered at 5pm. The Garden Shop refunded the AM delivery charge. They probably won’t get a refund from DHL as it’s nearly impossible to contact courier companies.

30 May 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you for your review, Stephen. We appreciate you allowing us to make things right. While we can't control things once our parcels leave for dispatch, we're committed to keeping our customers happy.

Rated 5 out of 5 stars

I ordered a corten steel tree ring and…

I ordered a corten steel tree ring and a corten steel bottomless planter, Im still waiting for the planter, but the site warned of the 4 week lead time because it is custom made. The tree ring came super quickly after I ordered. Installation was easy and looks great, has absolutely made a feature in my garden. I used the tree ring as a kind of “bottomless planter”, really happy with the result, once the plants grow in, I think it will look great!

30 May 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you for taking the time to leave us a review!

Rated 4 out of 5 stars

Would have been 5 stars but I paid £5…

Would have been 5 stars but I paid £5 extra for a morning delivery and the parcel turned up at 14.30 hrs.

29 May 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

We are sorry to hear that the courier let you down here, Christopher. It is always imperative that we get our orders ready for dispatch on time, once it falls to the hands of the couriers, we hope they hold their end of the deal.

While some things with logistics can't be stopped, it's important we know when they're falling short, so thank you for letting us know, and we are happy to hear that you're happy with our products!

Rated 5 out of 5 stars

Better than Amazon!

Easy to order, good communication and product arrived quickly!

19 May 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you for your review, Conrad!

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