First they sell me a faulty product
First they sell me a faulty product, then they take over 2 months to reply to me after trying to contact them by phone, email and social media to get it replaced within my warranty timeframe. They eventually reply asking for photos of the speaker which sat around in my house broken for months awaiting their feedback and eventually thrown away because I heard nothing back. I told them this and that it didn't specify in their warranty section on their website that the broken product needed to be returned to get a replacement, nevermind that I would be charged for shipping too. Now they refuse to replace it because of their poor product and service. Very untrustworthy and shady business practice.
