Easy website to navigate. My Denby casserole dish was a steal at £76, no-one else could match this. My parcel arrived quickly and was well packed. Kept updated with progress from placing order thro... See more
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Bought a beautiful Nickel floor lamp at a fraction of the price I had seen it elsewhere , it was on additional offer at the start of January at The Homeware Outlet ( which I had stumbled across whi... See more
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Amazing customer service. We ordered last minute for a trip away but they weren't offering next day delivery. I sent an email asking if I could pay more for express. Chloe responded and fast tracked i... See more
Company replied
Amazing experience .. placed an order for a birthday gift and then realised the delivery will miss the birthday so I emailed the company and Chloe replied right away. She kept me informed whilst commu... See more
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Company details
Written by the company
Upgrade your interior aesthetics with The Homeware Outlet’s exclusive offers of up to 60% off from your favourite brands. Our seasonal edits keep you up to date on stylish décor trends or you can shop our range of covetable classics. With everything from designer soft furnishings to sumptuous bedding and unique kitchenware, The Homeware Outlet makes it possible to truly elevate your space.
Contact info
United Kingdom
- www.thehomewareoutlet.com
4.6
Excellent
276 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Dreadful refund process
I bought a beautiful lampshade from this company only for them to send the completely wrong item. I requested that it be returned which was fine but then I was told I would have to wait 10 days for my refund. Now if this was a case of me not liking the item and returning then fine but this was their mistake. I should have received my refund much quicker.
I waited the 10 days for the refund and I even gave them the benefit of the doubt and waited 10 working days. During that time I was told I would hear from the warehouse as to why they sent the wrong item and heard nothing. It didn’t surprise me that there were no lampshades left that I ordered.
I have now called today to ask where my refund is and have been told that unfortunately it wasn’t processed. This is now nearly a month that this company have had my money. This was their mistake and I as the customer have had to follow up. I have to say the customer service person Yasmine I spoke to could not have been more helpful but whomever is running that company needs to sort out their processes. Very poor, very poor indeed and I will not be buying from them again. Seems to me the delayed refund process is another way of making money while my money sits in their bank account.
27 August 2025
Unprompted review
Reply from The Homeware Outlet
Thank you for taking the time to share your experience with us, Sally. I'm truly sorry about the issues you encountered with your lampshade order and the subsequent refund process. You're absolutely right - receiving the wrong item and then facing delays with your refund is incredibly frustrating, especially when it was our mistake.
I want to personally apologise for this disappointing experience. The delays you faced with your refund are completely unacceptable, and your feedback highlights some serious gaps in our processes that need immediate attention. I'm grateful that Yasmin was helpful, but recognise that this doesn't make up for the overall poor experience.
We're taking your feedback very seriously and are implementing changes to ensure refunds for our errors are processed immediately. I've also requested a review of our warehouse procedures to prevent incorrect items from being sent out.
I am aware Yasmin has organised for your refund to now be processed, with this being expedited in light of our initial failures. While I understand we've lost your trust, we're committed to doing better.
Kindest Regards,
Sarah
Customer Service Manager
Amazing customer service
Amazing customer service. We ordered last minute for a trip away but they weren't offering next day delivery. I sent an email asking if I could pay more for express. Chloe responded and fast tracked it to us at no extra charge. Really happy and would definitely use again! 10 stars!!!
19 August 2025
Unprompted review
Reply from The Homeware Outlet
Thank you so much for your wonderful review, Richard! 🌟 We're thrilled that Chloe was able to help get your order to you in time for your trip. Going the extra mile for our customers is what we're all about, and it's fantastic to hear that the experience worked out so well for you. Your kind words and 10-star rating mean the world to us! 🙏 We look forward to serving you again soon!
Warmest Regards,
Sarah
Customer Service Manager
First time of ordering from the…
First time of ordering from the Homeware Outlet and was super happy with the product
(Kitchen knives), price, communication and delivery.
Really nice to see good old fashioned customer service with items actually in stock and not waiting weeks for dispatch.
Very happy to recommend.
22 July 2025
Reply from The Homeware Outlet
Thank you so much for taking the time to leave this wonderful five-star review, Richard! We're absolutely thrilled to hear that you had such a positive experience with our kitchen knives, pricing, communication, and delivery. It means the world to us that you appreciated our commitment to good old-fashioned customer service - that's exactly what we strive for! We believe that having items in stock and ready to ship is just part of treating our customers right. Thanks again for your kind recommendation, and we look forward to serving you again soon!
Warmest regards,
Charlotte
Customer Service Advisor
Amazing experience .
Amazing experience .. placed an order for a birthday gift and then realised the delivery will miss the birthday so I emailed the company and Chloe replied right away. She kept me informed whilst communicating with the warehouse who did an amazing job despatching it super fast.. really grateful and Chloe is someone every business should have !!
11 August 2025
Unprompted review
Reply from The Homeware Outlet
Thank you so much for your wonderful 5-star review, Lucie! We're thrilled that Chloe was able to help get your birthday gift delivered on time. Our team takes great pride in providing exceptional service, and we're so happy we could come through for you. Your kind words about Chloe will be shared with her and our entire team - feedback like yours truly makes our day! We hope the birthday celebration was special.
Warmest regards,
Charlotte
Customer Service Advisor
Reply from The Homeware Outlet
Thank you so much for your wonderful 5-star review, Christine! ✨ We're thrilled to hear that your order arrived promptly and that you're happy with the quality. 📦 We work hard to ensure quick shipping and high-quality products for all our customers. Your feedback means a lot to us!
Warm Regards,
Sarah
Customer Service Advisor
Reply from The Homeware Outlet
Thank you so much for your kind words Margaret!
We're absolutely delighted to hear that everything went smoothly from order to delivery. It means a lot to us to know you had a seamless experience – that's exactly what we strive for!
If there's anything we can help with in the future, please don't hesitate to reach out.
With best wishes,
The Homeware Outlet
Supplied faulty light then made return…
Supplied faulty light then made return v difficult. Customer service not responsive. Return postage not paid.
18 July 2025
Unprompted review
Reply from The Homeware Outlet
Thank you for taking the time to share your feedback Gemma.
We are really sorry to hear about your recent experience and the frustration it caused.
Having reviewed this further, it appears we did respond the day after your initial message to request a photo or video of the fault so we could assist you further, but it seems that email may not have reached you — our sincere apologies if this caused any delay or confusion.
We always want to ensure that faulty items are resolved quickly and fairly, and we are very sorry if that wasn’t reflected in your case. If you’re still experiencing issues or haven’t yet been able to resolve this with us, we would be very grateful if you could get back in touch so we can help further.
With best wishes,
Chloe
Customer Care Advisor
Ordered 4 plates
Ordered 4 plates - all arrived chipped despite being wrapped in bubble wrap.
17 June 2025
Reply from The Homeware Outlet
Thank you for taking the time to share your feedback Andrew.
I'm so sorry to hear that your plates arrived damaged.
We understand how disappointing this must be, especially when everything was carefully wrapped. While we do our best to ensure items are securely packaged, occasionally things can go wrong in transit—and we sincerely apologise that this was the case with your order.
I’ve reviewed your order and can see that we responded promptly and provided a resolution in line with our standard policy. We always aim to put things right as quickly as possible when issues arise, and I hope we were able to assist you on this occasion.
If there’s anything further we can help with, please don’t hesitate to reach out.
With best wishes,
The Homeware Outlet
Great. Can’t fault them
Can’t fault them. Easy website, great prices and when one item arrived broken customer service was amazing. They sent a replacement without fuss and very quickly. Would highly recommend.
19 May 2025
Reply from The Homeware Outlet
Thank you so much for your lovely review Hattie! 🥰
We're thrilled to hear that you found our website easy to use and our prices great. We're especially pleased that our customer service could step in and resolve the issue with your broken item quickly and smoothly — that's exactly the experience we aim to provide.
Your recommendation means a lot to us, and we hope to welcome you back again soon!
Warm regards,
Phoebe
The Homeware Outlet Team
Reply from The Homeware Outlet
Thank you so much for your kind words!
We're thrilled to hear you love the products and appreciate their quality and timeless style.
It means a lot to us that you've taken the time to share your experience.
We hope they bring you joy for years to come!
With best wishes,
Chloe
Customer Care Advisor
The Homeware Outlet - purchased plates
Easy site to navigate. Simple to purchase. Great items well packed. Really pleased with my new plates
19 May 2025
Reply from The Homeware Outlet
Thank you so much for your kind words Elm!
We're delighted to hear that you found the site easy to use and that your new plates arrived safely and well packed. It's wonderful to know you're so pleased with your purchase.
We really appreciate you taking the time to leave a review and hope you enjoy your new items for years to come!
With best wishes,
Chloe
Customer Care Advisor
Excellent product and wonderfully…
Excellent product and wonderfully packed and delivered. Very happy
21 May 2025
Reply from The Homeware Outlet
Thank you so much for your lovely feedback Rosie!
We're thrilled to hear that you're happy with your product and that it arrived safely and beautifully packaged. It's always great to know when we've got it right!
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
With best wishes,
Chloe
Customer Care Advisor
Rubbish quality nothing like advert
Rubbish quality nothing like advert, was told I would get a full refund in 2days 5 days later still no refund I would advise nobody to shop with Homewear.
12 May 2025
Unprompted review
Reply from The Homeware Outlet
Thank you for taking the time to share your feedback with us Parky.
We're really sorry to hear that you were disappointed with the quality of your order and the delay in receiving your refund — we completely understand how frustrating this must be.
We typically advise that refunds can take up to 7–10 days to be processed and appear back in your account, depending on your payment provider.
We’d really like to look into this for you and ensure everything is progressing as it should. If you're happy to share your order number or any further details by contacting our customer care team directly, we’ll be able to investigate this as a priority.
Thanks again for your feedback — we genuinely value it, and we’re keen to make things right.
With best wishes,
Chloe
Customer Care Advisor
Amazing customer service
Amazing customer service - thank you, Chloe! A wide range of items at amazing value. Would DEFINITELY recommend shopping here.
8 May 2025
Unprompted review
Reply from The Homeware Outlet
Thank you so much for your lovely review Lindsay!
We’re thrilled to hear you had such a positive experience - Chloe will be absolutely delighted to know she made such a positive impact, and we’ll be sure to share your kind words with her.
It’s fantastic to hear you’d recommend us — thank you so much! We hope to welcome you back again soon!
With best wishes,
Phoebe
Customer Care Advisor
Mason Cash bargain
I love my Mason Cash mixing bowl and I got it at a really good price.
22 April 2025
Reply from The Homeware Outlet
Thank you for your lovely review!
We're so pleased to hear that you love your Mason Cash mixing bowl—and even better that you got it at a great price!
It's such a timeless kitchen essential, and we're thrilled it’s found a happy home with you.
Thank you again for your kind words and for choosing us!
With best wishes,
Chloe
Customer Service Advisor
Top quality products at the best price…
Top quality products at the best price around! Quick delivery....perfect...thank you.
22 April 2025
Reply from The Homeware Outlet
Thank you so much for your wonderful review Diane!
We're delighted to hear you were happy with the quality of the products, the great prices, and our delivery service. Knowing everything was just right really means a lot to us!
Thank you again for your kind words and for shopping with us — we hope to welcome you back again soon.
With best wishes,
Chloe
Customer Care Advisor
Reply from The Homeware Outlet
Thank you for your lovely review Tony!
We are so happy you loved the pieces and were pleased with the prices and delivery. We hope you enjoy your new homeware! 🏡✨
Best wishes,
Phoebe
The Homeware Outlet Team
Highly recommend
Easy to use website.Great value for money Even with delivery charge was still the cheapest price.Quick delivery.would highly recommend
28 March 2025
Reply from The Homeware Outlet
Thank you so much for your kind 5-star review!
We’re delighted to hear you found the website easy to use and that you were happy with the value and service provided. It’s wonderful to know everything arrived quickly and at a great price – even with delivery included. We really appreciate your recommendation!
Best wishes,
The Homeware Outlet Team
Reply from The Homeware Outlet
Thank you for sharing such lovely feedback Arianna!
We are very pleased to hear that you were happy with the great customer service you received, and we will ensure your kind review is shared with our wonderful customer service team.
Please don't hesitate to let us know if there is anything more that we can assist you with, as we will be most happy to help!
With best wishes,
Yasmin
Reply from The Homeware Outlet
Thank you for sharing your kind review Sonia.
We are very pleased to hear that you enjoyed using our service, and the products we have on offer for our customers.
We hope you enjoy these gifts in your home!
With best wishes,
Yasmin
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