Better Home Products UK Ltd Reviews 

2,229
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Upon unpacking my premium 40m rotary washing line, I found that one of the arms had snapped off during shipment. I emailed Better Home Products to inform them of the breakage, to which they replied wi... See more

Rated 5 out of 5 stars

The service given by The Home Laundry Company is always top notch. However, this is the second rotary clothes drier which we purchased. Whilst a good sturdy product, the plastic parts are serviceable... See more

Rated 5 out of 5 stars

Highly recommend this company - they have an easy to use website and excellent service. Ordered rotary airer late at night on a Sunday, recieved it by midday on Tuesday. Noticed that a tiny, non essen... See more

Rated 5 out of 5 stars

Having bought a rotary drier some years ago which failed within the warranty period, it was replaced free of charge. The replacement one then failed and I was given a 35% reduction on the price of a n... See more

Company details

  1. Garden Center

Written by the company

Welcome to Better Home Products UK Ltd. We design, manufacture and distribute rotary washing lines, indoor clothes airers, retractable washing lines and a wide range of other laundry products for home and professional use. Our aim is to deliver great value for money and the very best customer service possible and we work hard to do that every single day.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,229)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I like the product

I like the product, my only disappointment was that it is made in China which I was trying to avoid. There is a black packaging cap on it that says remove and discard- if you chisel the inside ridges off it will fit on the ground spike perfectly when not in use to prevent rain water and soil getting inside.

4 August 2021
Rated 5 out of 5 stars

Very good product

Very good product, and although slightly more expensive than similar from other suppliers, this is really a superior piece of kit. Also, excellent delivery service. Very pleased.

3 August 2021
Rated 5 out of 5 stars

Excellent product!

This line cover is a a good quality product which out rates other line covers I have purchased. The product is hard wearing and lasts a long time. Purchased as a replacement.

30 July 2021
Rated 5 out of 5 stars

Excellent product and service

Small (30m) Rotary drier ordered one afternoon and delivered early following morning. Drier is perfect, compact, easy to put together and incredibly easy to operate. Excellent product and service

28 July 2021
Rated 1 out of 5 stars

my wrongly delivered rotary dryer was…

my wrongly delivered rotary dryer was collected today, the returns procedure was complicated but no fingerprints or DNA was required. the laundry company say my dryer will be delivered in two weeks. watch this space.

27 July 2021
Unprompted review
Better Home Products UK Ltd logo

Reply from Better Home Products UK Ltd

In order to help resolve this issue please can you advise your order number and a telephone number so we can contact you or maybe you can call us on 01948 666 878?
Would it also be possible to ask you to confirm if you spoke to The Laundry Company or The Home Laundry Company because your comments about complicated returns and then having to wait 2 weeks for a replacement are so far away from our policies at The Home Laundry Company and we are quite shocked.

We look forward to speaking with you.

Rated 5 out of 5 stars

I bought a new rotary line to replace my old one.

I bought a new rotary line to replace my old one. It was 18 years old! I found the phone number on the old product and googled it and found the company again. I am really happy with this new one. Umbrella style push up, which is a little tough for me as I have a bad shoulder, my old one was a wind up kind and I did search for that type first. But for an umbrella type it’s not too bad to push up and I think it will get easier with use. It’s really well made and strong.
It came with a robust cover which was a nice extra. It’s big enough for family loads and I’d say I can get 3/4 loads of washing on mine.
The delivery was quick, although a slight delay in arriving, I was informed of the delay and kept in the loop. Really happy and would recommend.

24 July 2021
Rated 5 out of 5 stars

40m Rotary Clothes Airer

It's a pleasure to deal with The Home Laundry Co. I have been a customer for approximately 10 years and just like earlier occasions my order was handled promptly by Becky and Rachael who both were courteous and welcoming.
I have always found that the rotary lines I have purchased have always been of the highest quality and manufactured from high class materials.
I have no hesitation in recommending The Home Laundry Co, for items of this nature
Best regards to you all.

13 July 2021
Rated 5 out of 5 stars

Great product and service

Great service. Arrived quickly. Washing line is super strong, great quality, ideal for super king size bedding. Really easy to open up with the winder. Would highly recommend this, we replaced the same product we bought years and years ago, so I know it lasts well.

30 June 2021
Rated 5 out of 5 stars

We bought the 40m rotary washing line

We bought the 40m rotary washing line. Excellent quality and the service was first class….the only disappointing part of the delivery was that there was no tracking available and luckily we were in when the delivery company (APC) arrived unannounced.
Another small disappointment is that the ground spike does not come with a cap when the rotary line is not in situ as we do not keep the washing line in the ground spike when not in use.

25 June 2021
Rated 1 out of 5 stars

The rotary clothes line hasn’t arrived…

The rotary clothes line hasn’t arrived and I can’t find a contact number on your website
Jane Prosser
Nantyglo

19 June 2021
Better Home Products UK Ltd logo

Reply from Better Home Products UK Ltd

Hello Jane,

Thank you for taking the time to write your review.

I am very sorry to hear your product has not yet arrived.

I have left you a voicemail message on the number you provided on your original order.

I am currently checking with the couriers as to where your item is.

In the mean time I will dispatch another product for you today which should hopefully be with you tomorrow failing tomorrow it could be Wednesday however please do allow 2-5 working days for delivery.

If you would like to give me a call back on 01948 666 878 to discuss this further please do so.

I will try your mobile again later on.

Once again please accept my apologies for the inconvenience this may have caused.

Best regards
Becky Woolley
The Home Laundry Company

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look