During the red weather warning, the conditions in our primary school were unbearable. A group of parents raised funds to get AC units for the children, but of course nowhere had any stock. Raesat (or... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When the June 2026 heatwave was on its way, we hired an air conditioner from HSS's website. But it turned out the website was taking orders for inventory HSS didn't have. With a three month old baby,... See more
Company replied
First time using HSS in a long time, so they no longer had my details on their system. Billy Lancaster was efficient and initially focussed in helping me find the right tool, then quickly setting me u... See more
Company replied
We recently hired the floor and edge sander kit from the Hanworth branch, and Michael was so helpful throughout the process. It was really simple to reserve and hire the machines, and he was contactab... See more
Company replied
Company details
Written by the company
THSC - The Hire Service Company is the UK’s original tool hire company established in 1957. We are proudly an independent hire business focused on people and a great service . We work with tradespeople big and small and big construction projects alike. We’ve got a huge range of equipment and can deliver and collect. We believe in personal service and we don't transact on the internet at all. If you want to hire call one of our local branches to speak with us.
Contact info
4.7
Excellent
768 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ashton branch
Quality kit, great prices and knowledgeable staff, Ian and Mike are helpful and very knowlegable
11 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the super review. Great to hear the service from Ian & Mike in Ashton.
Jon Overman CEO
Very polite and very helpful and had…
Very polite and very helpful and had what i needed to get my job started
11 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the super review. Great to hear the service has been great.
Jon Overman CEO
Fantastic company
Fantastic company. Great customer service and communication. Quick and reliable service.
11 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the super review. Great to hear the service has been great
Jon Overman CEO
HSS Hire put people first
HSS Hire & Noel Byrne make the hiring experience easy and seamless
10 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the super review. Great to hear the service from Noel and the business has impressed you Con
Jon Overman CEO
Excellent service from Tewfic
HSS are always a reliable supplier for last minute orders with a good range of equipment.
Our rep Tewfic from the Aylesbury branch is particularly fantastic and looks after us so well; response times are great and it's always a pleasure dealing with him.
11 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the super review. Great to hear the service from Tewfic in Aylesbury has impressed you.
Jon Overman CEO
Helpful friendly staff
Helpful friendly staff
Service was excellent and top quality tools as always
Contract number 302124368
11 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the super review Rikki. Great to hear the service from the depot has impressed you.
Jon Overman CEO
Glen is a great colleague and has great…
Glen is a great colleague and has great customer service skills. He went above and beyond to help me with my house project. Give the man a pay rise!
11 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the super review. Great to hear the service has helped with your house project. We will keep an eye and ensure Glen is top of the pay rise list this year!
Jon Overman CEO
I hired a power washer in February of…
I hired a power washer in February of this year. I was very impressed with Julia’s customer service; she was professional, efficient, polite and responsive!
19 February 2026
Unprompted review
Reply from The Hire Service Company
Thank you Matt for the great feedback on Julia. She does a great job for us and really cares :)
Great service from Dave
Dave at gosport is always very helpful and very good at what he does. Goes the extra mile to sort anything I need.
18 May 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the super review. Great to hear the service from Dave in Gosport has impressed.
Jon Overman CEO
We needed red rads desperately for a…
We needed red rads desperately for a project and Noel’s team organised even though we our account needed to be updated . This got us out of a very difficult situation and I cannot praise HSS enough
11 February 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the super review. Great to hear the service from Noel has helped with the situation. Cheers Kieran
Jon Overman CEO
Excellent communication
Excellent communication in Mitcham branch .Shoaib very helpful
11 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the super review. Great to hear the service from Shoaib and Mitcham has impressed you :)
Jon Overman CEO
Brilliant to speak too
Phoned up prior to collection, hired a floor sander from Ian. Couldn’t have made it any easier. Top guy to deal with, very easy to speak too.
11 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the super review. Great to hear the service from us has impressed you Joel. Cheers :)
Jon Overman CEO
Always easy to deal with The Hire…
Always easy to deal with The Hire Service Company. Always good to speak to real people who can help you out-proper Company to deal with👍
2 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the super review. Great to hear the service from us it what you have needed :)
Jon Overman CEO
Shoaib was extremely helpful and got me…
Shoaib was extremely helpful and got me sorted quickly and efficiently
11 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the super review. Great to hear the service from Shoaib and Mitcham has impressed you :)
Jon Overman CEO
Great service
I went into the Brentwood branch and was helped by Liam. I will definitely be using the company again due to the fantastic customer service I received. Liam is a credit to the company.
8 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the super review. Great to hear the service from Liam has impressed you :)
Jon Overman CEO
Popped in to the Brentwood branch to…
Popped in to the Brentwood branch to get some equipment and make most of the recently sunshine, was easy and very friendly staff, Liam dealt with everything for me and made it very enjoyable encounter.
Even if he is a Chelsea fan
28 May 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the super review. Great to hear the service from Liam has impressed you :) It is a shame he is a Chelsea :)
Jon Overman CEO
power wash pro!
I rented a power washer from Liam for my garden not only did it blow the dirt off my patio but it blew my mind! I shall be sure to rent off Liam and the team again!
13 May 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the super review. Great to hear the service from Liam has impressed you :)
Jon Overman CEO
I have been a pgr customer for many…
I have been a pgr customer for many years and never really used the hire service company, but as soon as Liam started working for the company he was friendly and helpful and I have started hiring off him and it's all ways on time and a good price, other places can rip you off. Go see Liam in Brentwood he's the best
11 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the super review. Great to hear the service from Liam has impressed you :) Its brilliant he converted you over to using us.
Jon Overman CEO
The Hire Service Co: Aylesbury Branch
Although we work all over the Country where ever we win a Contracts I have always dealt through the Aylesbury branch as a point of contact.
My contact is Tewfic Kidess, who is always ready to assist and give Order confirmations & updates where required. Tewfic's commitment to his job is first class without exception !!, and I have no hesitation in continuing to use this branch as our point of contact
11 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you Barry for the super review. Tewfic is doing a super job and we appreciate you letting the world know
Jon Overman CEO
Reply from The Hire Service Company
Thank you for the super review. Great to hear the service from Shoaib and Mitcham has impressed you :)
Jon Overman CEO
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