During the red weather warning, the conditions in our primary school were unbearable. A group of parents raised funds to get AC units for the children, but of course nowhere had any stock. Raesat (or... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time using HSS in a long time, so they no longer had my details on their system. Billy Lancaster was efficient and initially focussed in helping me find the right tool, then quickly setting me u... See more
Company replied
When the June 2026 heatwave was on its way, we hired an air conditioner from HSS's website. But it turned out the website was taking orders for inventory HSS didn't have. With a three month old baby,... See more
Company replied
We recently hired the floor and edge sander kit from the Hanworth branch, and Michael was so helpful throughout the process. It was really simple to reserve and hire the machines, and he was contactab... See more
Company replied
Company details
Written by the company
THSC - The Hire Service Company is the UK’s original tool hire company established in 1957. We are proudly an independent hire business focused on people and a great service . We work with tradespeople big and small and big construction projects alike. We’ve got a huge range of equipment and can deliver and collect. We believe in personal service and we don't transact on the internet at all. If you want to hire call one of our local branches to speak with us.
Contact info
4.7
Excellent
767 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 48 hours
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Great service Laura and Chlorita cannot…
Great service Laura and Chlorita cannot fault!
10 July 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the review. Glad the team could help you out Rob.
Jon Overman CEO
Full marks for klarita for excellent…
Full marks for klarita for excellent product knowledge and service making my hire experience effortless and enjoyable
Thank you 🙏
15 July 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the great review. We really appreciate you taking the time to do this :)
Jon Overman CEO
Super helpful & quick responses from…
Super helpful & quick responses from the team! Always ready to help on any request.
15 July 2026
Unprompted review
Reply from The Hire Service Company
Thank you Hannah for the great review. We really appreciate you taking the time to do this :)
Jon Overman CEO
Feedback for Kade at HSS Kingston 👍🏻
I just wanted to leave feedback for Kade at the Kingston upon Thames branch of HSS hire - he was excellent from the outset, couldn’t have done more to help - and when we had a problem with the whacker plate (not his fault) he couldn’t have done more to try and put things right - despite juggling a new computer system and multiple calls, he personally drove the replacement round to my house to help out - first class service thank you Kade 💪🏼
14 July 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the great feedback Will. Its brilliant you taking the time to leave this.... we appreciate it.
Jon Overman CEO
Thawhid helped me out a lot and got the…
Thawhid helped me out a lot and got the job done . Easy service
15 July 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the great review. We really appreciate you taking the time to do this :)
Jon Overman CEO
Great service
Great service, good prices, great equipment and nice people. 👍
13 July 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the great review.
Great help Shoaib in Mitchum branch.
Great help Shoaib in Mitchum branch.
SES water Ltd
13 July 2026
Unprompted review
Reply from The Hire Service Company
Thank you SES and Rico for the great review.
Jon Overman CEO
Armandu Building & Paint Ltd
Armandu Building & Paint Ltd
Very very thankful to Mr Shoaib for staying back after his closing time .I need a timber nail gun for a job and was short on time .Called shoaib in Hss Mitcham who stayed after 5pm to give me the kit and I was able to do my job.
10 July 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the brilliant review. Im here in Mitcham with Shoaib and he is amazing.
Jon Overman CEO
Wizz Plumbing Ltd
Wizz Plumbing Ltd
Have been Hss customer for years .Shoaib helped us always in times of emergency.Lately we hired 4 dehumidifiers for emergency job and Hss hire delivered .
Great service Great company
13 July 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the brilliant review. Im here in Mitcham with Shoaib and he is amazing.
Jon Overman CEO
Good communication and speedy deivery
9 July 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the kind review Alex. We appreciate it.
Jon Overman CEO
Very good service from Conrad at the…
Very good service from Conrad at the Hastings branch. Very professional and efficient. He managed to get me an air conditioner really quickly.
1 July 2026
Unprompted review
Reply from The Hire Service Company
Thanks for the great review Suzi. Conrad is a super colleague and we are lucky to have on our team. We appreciate you taking the time to write this.
Jon Overman CEO
AC unit hire during a heatwave
During the red weather warning, the conditions in our primary school were unbearable. A group of parents raised funds to get AC units for the children, but of course nowhere had any stock. Raesat (or Reece, as he’s often known) from Romford was incredibly helpful. From sourcing the units to arranging direct delivery to the school, he was simply amazing. A real credit to the company.
30 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the great review on young Raesat in Romford. He is such a brilliant colleague and cant speak highly enough of him. Its great that you you took the time to shout him out.
Jon Overman CEO
A huge thank you to Jeff and the team…
A huge thank you to Jeff and the team at HSS Portsmouth for their kindness and generosity in supporting our Summer Fayre at The Elizabeth Foundation. We'd also like to give a special shout-out to Paul, who kindly delivered the generator to us. He was an absolute gentleman and couldn't have been more helpful. Thank you for going above and beyond—it was truly appreciated!
5 July 2026
Unprompted review
Reply from The Hire Service Company
Hi Joanne, Thanks for the shout out of the team. Its really appreciated and glad we could help.
Jon Overman CEO
KG Building Solutions Ltd
KG Building Solutions Ltd
Amazing how good this Company is .Urgent job came up and I needed Genies but was let down by my usual suppliers .Last hope was Hss in Mitcham and Shoaib was my guy.He made sure I got every thing .Will be coming only to Hss Mitcham
6 July 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the super review KG Building Ltd. We pride ourseleves on great service :)
Jon Overman CEO
Great customer service
Just wanted to say thanks to Levi for all his help this week.
Although it wasn't completely straightforward Levi sorted everything out. He helped me when there were issues with the scaffold tower I hired, organised delivery around the times I needed, and even arranged an alternative supplier at short notice at the end of hire period.
It's the sort of service that makes me glad I went into the store instead of booking online. Thanks again, Levi. I'll definitely be hiring from you again when I need scaffold equipment.
3 July 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the review and we really appreciate it. Good to hear we worked things out and that Levi helped you too.
Jon Overman CEO
Bayley and Sophie were amazing at…
Bayley and Sophie were amazing at helping me sort out AC units for an event during the 35-degree heat. They were professional, friendly, and incredibly helpful throughout the entire process, including when it came time to return the units. Their excellent service made everything easy, and I really appreciated their support. Highly recommend!
26 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the super review. Its great we could help you out and that our St Ives depot could support you.
Jon Overman CEO
Top guys in Mitcham,
Top guys in Mitcham,
Shoaib was very helpful and I will recommend Mitcham branch for all hires.
MA Builders ltd
2 July 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the super review. We appreciate this
Reply from The Hire Service Company
Thank you Alfie for the great review. The Heathrow team and Natasha are bossing it :)
Came to pick up genie lift
Came to pick up genie lift, had a few issues upon arrival with accounts Sarah solved all issues and away we went service with a smile
1 July 2026
Unprompted review
Reply from The Hire Service Company
Thanks for the great review Chris. Super to hear Sarah working hard to sort things out for you. :)
Jon Overman CEO
Horrific experience
Horrific experience, ordered an air con unit to hire, got a text on the day it was due to be delivered saying it’s delayed but no need to contact us it will just be with you late. No sign, tried contacting them the following day multiple times, couldn’t get through, literally couldn’t contact them for days and then eventually when we did they were totally useless and took ages to refund us.
Never got the air con unit, no apology, let us down big style for our wedding.
Would never use again.
23 June 2026
Unprompted review
Reply from The Hire Service Company
**Hi Ellie, Sorry to read about this. I'm Jon Overman the CEO of The Hire Service Company. I can be contacted on jon@thehireservicecompany.com. I have worked here 27 years and we still try our best to give great service. Reading the text i can work out if you hired from us? Which branch did you hire with? Our website www.thehireservicecompany.com We dont take any on-line orders and only take orders in branch. If you hired on line it will be with HSS Proservice / HSS DIY via www.hss.com this is a large PLC. We are smaller private business and take orders we know we can deliver as we have our own depots and equipment. If this is the case I would be grateful if you move the review to the right business as this type of review can effect our small business and we pride ourselves on great service. I do know senior colleagues at HSS PLC so happy to try to resolve with them if you drop me an email. Thank you Jon
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