Ordered some other shoes. Was excited to receive them, just to be told they’re out of stock when I’ve already paid for them Update: did get my money refunded
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Review summary
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Reviews shaping this summary
I sent back two pairs of Addidas but only got a refund for one pair so I am owed £69 Order no. 346047654. If someone from customer services is reading this please call me on 07780 695 471 to arra... See more
Company replied
First time ordering from HIP. All the way through journey HIP kept me informed. Paid for next day, parcel force let HIP and me down. Arrived the day after. My son was delighted with his surprise!! C... See more
Company replied
I returned the item on the 23rd of July, as they didn’t fit. I returned them via Evri, but no acknowledgment. I have emailed but had no reply. Disappointed as I have previously purchaser from th... See more
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Company details
About HIP
Written by the company
Shop Mens
Shop Footwear
Shop Clothing
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About Us
We were founded in Leeds in 1987 and have been at the heart of the UK's contemporary fashion scene ever since. HIP is built on curation - we introduce our audience to style profiles, craftsmanship, and the unique storytelling that underpins our roster of brands from around the world. Alongside our online presence, covering heritage, streetwear, contemporary and technical brands, we have two stores: one in Leeds city centre and the other in Manchester's Northern Quarter.
Contact UsContact info
49-51 Vicar Ln, LS1 6DS, Leeds, United Kingdom
- 0161 393 7057
- info@thehipstore.co.uk
- www.thehipstore.co.uk
4.1
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Super duper price for Nike's
I purchased Nike trainers for my 10 year old. She like it. It was a closing down sale. Since it was too good a price for the shoes, I thought it was a system glitch and most probably my order would be cancelled. However it was a pleasant surprise when I received the brand new Nike shoes for a fraction of the cost.
Thank you HIP, you made me and my little one happy.
27 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not happy
Ordered 4.5 trainers but 5.5 were received, got in touch with them but no reply.
27 July 2026
Reply from HIP
Hey Saida,
I'm really sorry to hear you received size 5.5 trainers instead of the size 4.5 you ordered, and that you haven't had a reply from us yet – that's not the experience we want you to have.
I'd love to get this sorted for you straight away. Please get in touch with our Customer Care team again, and we'll be more than happy to assist you further.
You can reach us directly here: https://www.thehipstore.co.uk/customer-service/contact/
Thanks,
Jimmy,
The Hip Store Customer Care
Excellent service.
Excellent service.
Great quality product.
So sad HIP are closing down.
Another great store lost due to high rates taxes.
27 July 2026
Reply from HIP
Dear Sb,
I'm sorry to hear there was a problem with your order.
To help us look into this for you as quickly as possible, I'd like to invite you to contact our Customer Care team directly using the link below, along with your order number:
https://www.thehipstore.co.uk/customer-service/contact/
This will allow us to locate your order and investigate what's happened so we can work towards a resolution for you.
Once you've been in touch, we'll be happy to assist you further and ensure this is sorted out.
Kind regards,
Jimmy,
The Hip Store Customer Care
Trainers
Really good. Great price on the two pairs of trainers I got, and good quality product.
27 July 2026
Ordered 5 things
Ordered 5 things, postage was 6.95
4 things got canceled. I wasn't asked if I wanted to continue with the order.
Bit disappointed
27 July 2026
Reply from HIP
Dear John,
My name is Maya from The Hip Store Trustpilot Team.
We're sorry to hear that 4 of the 5 items in your order were cancelled and understand how disappointing this must have been, especially after paying for delivery.
We apologise for any frustration caused by not being contacted before the order was processed. We'd like to invite you to get in touch with our team directly. Please visit https://www.thehipstore.co.uk/customer-service/contact/ where you can contact us, and we'll be able to look into this for you immediately.
We're committed to providing you with the quality and service you deserve, and our team will be happy to assist you further with this.
If you have any further questions or immediate concerns, then please do let me know.
Kind regards,
Maya,
The Hip Store Trust Pilot Team
Great wee site gutted its closing down
Great wee site gutted its closing down
Always fabulous selection & sizes
Fast delivery
27 July 2026
Reply from HIP
Dear Amanda,
My name is Maya from The Hip Store Trust Pilot Team.
I hope this message finds you well. I wanted to reach out to say a sincere thank you for taking the time to leave us a review. We're delighted to hear that you've enjoyed shopping with us and appreciated our fabulous selection, range of sizes, and fast delivery service.
We're also touched by your kind words about the site. It's wonderful to know we've been able to provide a great experience for you, and we're truly grateful for your support. Your feedback is incredibly valuable to us and helps us continue to improve our service and product offerings.
Should you need anything in the future, whether it's assistance with an order, product information, or simply browsing our website, we'd be more than happy to help.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Maya,
HIP STORE TRUST PILOT TEAM.
Effortless shopping experience
Effortless shopping experience, great products at fantastic prices!!
27 July 2026
Reply from HIP
Dear Wayne,
My name is Maya from The Hip Store Trust Pilot Team.
I hope this message finds you well. I wanted to reach out to say a sincere thank you for taking the time to leave us a review. We're delighted to hear that you had an effortless shopping experience and found great products at fantastic prices.
Customer satisfaction is incredibly important to us, so it's wonderful to know we've met your expectations. Your feedback is incredibly valuable to us and helps us continue to improve our service and product offerings.
Should you need anything in the future, whether it's assistance with an order, product information, or simply browsing our website, we'd be more than happy to help.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Maya,
HIP STORE TRUST PILOT TEAM.
Lost first order finally arrived 2…
Lost first order finally arrived 2 weeks later and still not 100% sure it’s a genuine makita drill need to check a little more into it
27 July 2026
Reply from HIP
Dear Mark,
My name is Maya from The Hip Store Trustpilot Team.
We're very sorry that your first order was lost and that your delivery took longer than expected.
We're pleased to hear that the item has now arrived, but we completely understand your concerns regarding authenticity. We take product quality and sourcing very seriously.
If you have any concerns about the item, I'd like to invite you to get in touch with our team directly. Please visit https://www.thehipstore.co.uk/customer-service/contact/ where you can contact us, and we'll be able to look into this for you immediately.
We're committed to providing you with the quality and service you deserve, and our team will be happy to assist you further with this.
If you have any further questions or immediate concerns, then please do let me know.
Kind regards,
Maya,
The Hip Store Trust Pilot Team
Amazing website with really good…
Amazing website with really good customer service. I wish it was not closing.
27 July 2026
Reply from HIP
ear Siddharth,
My name is Maya from The Hip Store Trust Pilot Team.
I hope this message finds you well. I wanted to reach out to say a sincere thank you for taking the time to leave us a review. We're delighted to hear that you've enjoyed using our website and that our customer service has made a positive impression on you.
We're truly grateful for your support and kind words. While we're sorry to see the website close, it's incredibly rewarding to know that we've been able to provide a great experience for our customers. Your feedback is incredibly valuable to us and helps us continue to improve our service and product offerings.
Should you need anything in the future, whether it's assistance with an order, product information, or simply browsing our website, we'd be more than happy to help.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Maya,
HIP STORE TRUST PILOT TEAM.
Reply from HIP
Dear Stuart,
My name is Maya from The Hip Store Trust Pilot Team.
I hope this message finds you well. I wanted to reach out to say a sincere thank you for taking the time to leave us a review. We're delighted to hear that you found the delivery fast, the prices great, and the ordering process easy. Your feedback is incredibly valuable to us and helps us continue to improve our service and product offerings.
We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. Should you need anything in the future, whether it's assistance with an order, product information, or simply browsing our website, we'd be more than happy to help.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Maya,
HIP STORE TRUST PILOT TEAM.
10 items ordered
10 items ordered, 9 of them cancelled.
Happened over multiple orders.
Customer support using generic AI responses
Watch them give a generic AI reply to this post
27 July 2026
Reply from HIP
Dear Angus,
My name is Maya from The Hip Store Trust Pilot Team.
We're sorry for the disappointment caused by the cancellations.
As communicated on our website, we are currently in the process of closing down. Due to this, stock availability is changing very quickly, and we are experiencing exceptionally high order volumes alongside limited remaining stock. Unfortunately, this means that while an item may appear available when an order is placed, it may no longer be available by the time the order is processed.
As stated on our website, orders may be cancelled and refunded if we are unable to fulfil them due to stock becoming unavailable. We understand how frustrating this can be, particularly when this has happened across multiple orders, and we sincerely apologise for the inconvenience caused.
We can see that you have already contacted our Customer Care team, and we appreciate you taking the time to share your concerns. We also acknowledge your comments regarding the responses you received. Your feedback is important to us, and we will ensure it is passed on to the relevant teams for review.
If you have any further concerns regarding your orders, please visit https://www.thehipstore.co.uk/customer-service/contact/ where you can contact us directly, and we'll be able to look into this for you as quickly as possible.
We apologise again for the inconvenience and thank you for your understanding during this period.
Kind Regards,
Maya,
HIP STORE TRUST PILOT TEAM
Reply from HIP
ar Seunghyun,
My name is Maya from The Hip Store Trust Pilot Team.
I hope this message finds you well. I wanted to reach out to say a sincere thank you for taking the time to leave us a review regarding our prices and delivery service. Your feedback is incredibly valuable to us and helps us continue to improve our service and product offerings.
We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. Should you need anything in the future, whether it's assistance with an order, product information, or simply browsing our website, we'd be more than happy to help.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Maya,
HIP STORE TRUST PILOT TEAM.
Ordered 3 orders and have only received…
Ordered 3 orders and have only received 1 so far and the other 2 I have chased without any reply
27 July 2026
Reply from HIP
Dear Ross,
My name is Maya from The Hip Store Trustpilot Team.
I'm truly sorry that you have not received your 2 orders and we haven't got back to you regarding this. I completely understand how concerning this must be, and we want to put this right for you as quickly as possible.
To help resolve this straight away, I'd like to invite you to get in touch with our team directly. Please visit https://www.thehipstore.co.uk/customer-service/contact/ where you can contact us, and we'll be able to look into this for you immediately.
We're committed to providing you with the quality and service you deserve, and our team will be happy to assist you further with this.
If you have any further questions or immediate concerns, then please do let me know.
Kind regards,
Maya,
The Hip Store Trust Pilot Team
All good happy with my purchases
27 July 2026
Reply from HIP
Dear Mircea,
My name is Maya from The Hip Store Trust Pilot Team.
I hope this message finds you well. I wanted to reach out to say a sincere thank you for taking the time to leave us a review. We're happy that you're loving your purchases. Your feedback is incredibly valuable to us and helps us continue to improve our service and product offerings.
We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. Should you need anything in the future, whether it's assistance with an order, product information, or simply browsing our website, we'd be more than happy to help.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Maya,
HIP STORE TRUST PILOT TEAM.
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