Ordered some other shoes. Was excited to receive them, just to be told they’re out of stock when I’ve already paid for them Update: did get my money refunded
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I sent back two pairs of Addidas but only got a refund for one pair so I am owed £69 Order no. 346047654. If someone from customer services is reading this please call me on 07780 695 471 to arra... See more
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First time ordering from HIP. All the way through journey HIP kept me informed. Paid for next day, parcel force let HIP and me down. Arrived the day after. My son was delighted with his surprise!! C... See more
Company replied
I returned the item on the 23rd of July, as they didn’t fit. I returned them via Evri, but no acknowledgment. I have emailed but had no reply. Disappointed as I have previously purchaser from th... See more
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Company details
About HIP
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About Us
We were founded in Leeds in 1987 and have been at the heart of the UK's contemporary fashion scene ever since. HIP is built on curation - we introduce our audience to style profiles, craftsmanship, and the unique storytelling that underpins our roster of brands from around the world. Alongside our online presence, covering heritage, streetwear, contemporary and technical brands, we have two stores: one in Leeds city centre and the other in Manchester's Northern Quarter.
Contact UsContact info
49-51 Vicar Ln, LS1 6DS, Leeds, United Kingdom
- 0161 393 7057
- info@thehipstore.co.uk
- www.thehipstore.co.uk
4.1
Great
4K reviews
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Returned Item
I returned the item on the 23rd of July, as they didn’t fit. I returned them via Evri, but no acknowledgment.
I have emailed but had no reply.
Disappointed as I have previously purchaser from this company.
1st August 2026
I received an email from Hip, advising the refund policy, I have since received my refund. Thank you, for getting back to me.
30 July 2026
Reply from HIP
Dear Anne,
I'm sorry to hear you haven't received confirmation of your return yet, and I appreciate you taking the time to reach out to us about this.
I can see you returned your items on 23rd July as they didn't fit. Our carrier can take up to 10 days to deliver your parcel to our warehouse, and once received, our returns team can take up to 14 days to process your refund. As today is 31st July, your return is still within this timeframe, and we'd ask you to allow a little more time for this to be completed. You can expect to see your refund processed by 16th August at the latest.
If you don't receive your refund within this timeframe, we're here to help. You can get back in touch with our Customer Care team either via webform or directly over the phone at 0161 393 7057, and we'll be happy to look into this further for you.
Our Customer Service opening hours. Monday to Friday: 08:00-19:00 | Saturday 09:00-18:00
Kind regards,
Jimmy,
The Hip Store Customer Care.
communication was great
communication was great, order arrived when stated and packaged perfectly
30 July 2026
Always prompt delivey
Always prompt delivey, never had an issue. Shame they are closing down
30 July 2026
Hip is one of my favourite stores
Hip is one of my favourite stores . Always great products and quick delivery . Sad they're closing down
30 July 2026
An easy site to use with a wide range…
An easy site to use with a wide range of trainers at great prices with fast delivery.
30 July 2026
New Balance 204L Women's
Bought these amazing trainers in the sale at a great price. Super quick delivery, thank you!
29 July 2026
Shopped online- great price fast…
Shopped online- great price fast delivery and free returns. The return hasn’t been processed yet as I only sent it off a few days ago. Hopefully will be smooth.
29 July 2026
Great service ,you deserve better …
Great service ,you deserve better sorry your closing
29 July 2026
Quick dispatch and delivery
Quick dispatch and delivery. Arrived next day as stated. Sad hipstore is closing down
29 July 2026
Delivered with care and efficiency
Delivered with care and efficiency. Product as expected - very pleased.
29 July 2026
Too many orders got cancelled and…
Too many orders got cancelled and refunded. Not the best of experience
29 July 2026
Reply from HIP
Hey Munjur,
I completely understand how disappointing it must be to have orders cancelled, that's certainly not the experience we want for you. Due to the high volume of orders we're receiving against limited stock availability, some orders do get cancelled when they reach the warehouse if we're unable to fulfil them. Our website doesn't always reflect live stock levels, which is when these cancellations can happen. This is mentioned on our website.
We really appreciate your patience with this, and we're working hard to keep our most popular items in stock.
Thanks,
Jimmy,
The Hip Store Customer Care.
Fantastic value on Hoka trainers so…
Fantastic value on Hoka trainers so good I bought 2 pairs for less than the original price for one pair.
Both items delivered promptly and at the time and date specified. No complaints good service throughout 👍
29 July 2026
Sorted my problem 0ut promptly
I sent back two pairs of Addidas but only got a refund for one pair so I am owed £69
Order no. 346047654. If someone from customer services is reading this please call me on 07780 695 471 to arrange refund and I will review again accordingly.
Follow up - received a Very quick response to my concern above and confirmed full refund had been made.
22 July 2026
Reply from HIP
Dear Customer,
I hope this message finds you well. I apologise for any inconvenience you may have experienced, and I wanted to reach out to ensure we address your enquiry properly.
We have sent you an email regarding your recent contact with us, and I would kindly ask you to check your inbox, including your junk and spam folders, as sometimes our correspondence can be filtered there depending on your email provider settings.
If you're unable to locate our email or if you have any immediate concerns that need addressing, please don't hesitate to contact us via the website webform.
Kind regards,
Maya,
HIP STORE UK Trust Pilot Team
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