Ordered some other shoes. Was excited to receive them, just to be told they’re out of stock when I’ve already paid for them Update: did get my money refunded
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I sent back two pairs of Addidas but only got a refund for one pair so I am owed £69 Order no. 346047654. If someone from customer services is reading this please call me on 07780 695 471 to arra... See more
Company replied
First time ordering from HIP. All the way through journey HIP kept me informed. Paid for next day, parcel force let HIP and me down. Arrived the day after. My son was delighted with his surprise!! C... See more
Company replied
I returned the item on the 23rd of July, as they didn’t fit. I returned them via Evri, but no acknowledgment. I have emailed but had no reply. Disappointed as I have previously purchaser from th... See more
Company replied
Company details
About HIP
Written by the company
Shop Mens
Shop Footwear
Shop Clothing
Shop Latest
Download The App
About Us
We were founded in Leeds in 1987 and have been at the heart of the UK's contemporary fashion scene ever since. HIP is built on curation - we introduce our audience to style profiles, craftsmanship, and the unique storytelling that underpins our roster of brands from around the world. Alongside our online presence, covering heritage, streetwear, contemporary and technical brands, we have two stores: one in Leeds city centre and the other in Manchester's Northern Quarter.
Contact UsContact info
49-51 Vicar Ln, LS1 6DS, Leeds, United Kingdom
- 0161 393 7057
- info@thehipstore.co.uk
- www.thehipstore.co.uk
4.1
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from HIP
Dear (Enter name)
My name is Anthony from The Hip Store Trust Pilot Team.
I hope this message finds you well. I wanted to reach out to say a sincere thank you for taking the time to leave us a review. Your feedback is incredibly valuable to us and helps us continue to improve our service and product offerings.
We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. Should you need anything in the future, whether it's assistance with an order, product information, or simply browsing our latest collections, we'd be more than happy to help.
We very much look forward to welcoming you back to The Hip Store soon.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Anthony
The Hip Store Trust Pilot Team.
Reply from HIP
Dear Cedric
My name is Anthony from The Hip Store Trust Pilot Team.
I hope this message finds you well. I wanted to reach out to say a sincere thank you for taking the time to leave us a review. Your feedback is incredibly valuable to us and helps us continue to improve our service and product offerings.
We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. Should you need anything in the future, whether it's assistance with an order, product information, or simply browsing our latest collections, we'd be more than happy to help.
We very much look forward to welcoming you back to The Hip Store soon.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Anthony
The Hip Store Trust Pilot Team.
I need to return some goods but the…
I need to return some goods but the system isn't working for me to do so.
4 August 2026
Reply from HIP
Dear Lee,
My name is Anthony from The Hip Store Trust Pilot Team.
I hope this message finds you well. I apologise for any inconvenience you may have experienced, and I wanted to reach out to ensure we address your enquiry properly.
We have sent you an email regarding your recent contact with us, and I would kindly ask you to check your inbox, including your junk and spam folders, as sometimes our correspondence can be filtered there depending on your email provider settings.
If you're unable to locate our email or if you have any immediate concerns that need addressing, please don't hesitate to contact us via the website webform.
Kind regards,
Anthony
The Hip Store Trust Pilot Team.
Ordered shoes on sale
Ordered some other shoes. Was excited to receive them, just to be told they’re out of stock when I’ve already paid for them
Update: did get my money refunded
5 August 2026
Reply from HIP
Dear Kieron,
My name is Anthony from The Hip Store Customer Care.
Thank you for taking the time to leave your review on Trustpilot. I'm sorry to hear that your order was cancelled, and I'd really like to look into this for you.
To investigate what happened with your cancelled order, I'll need a few details from you:
- Your order number
- The full name on the order
- The postcode for the billing address
Once you provide these, I'll be able to review the cancellation and provide you with a full explanation.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Anthony,
The Hip Store Customer Care.
Reply from HIP
Dear Mr Kane,
My name is Anthony from The Hip Store Trust Pilot Team.
I hope this message finds you well. I wanted to reach out to say a sincere thank you for taking the time to leave us a review. Your feedback is incredibly valuable to us and helps us continue to improve our service and product offerings.
We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. Should you need anything in the future, whether it's assistance with an order, product information, or simply browsing our latest collections, we'd be more than happy to help.
We very much look forward to welcoming you back to The Hip Store soon.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Anthony
The Hip Store Trust Pilot Team.
Reply from HIP
Dear Alexander,
My name is Anthony from The Hip Store Trust Pilot Team.
I hope this message finds you well. I wanted to reach out to say a sincere thank you for taking the time to leave us a review. Your feedback is incredibly valuable to us and helps us continue to improve our service and product offerings.
We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. Should you need anything in the future, whether it's assistance with an order, product information, or simply browsing our latest collections, we'd be more than happy to help.
We very much look forward to welcoming you back to The Hip Store soon.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Anthony
The Hip Store Trust Pilot Team.
Reply from HIP
Dear Adam,
My name is Sarah from The Hip Store Trust Pilot Team.
I hope this message finds you well. I wanted to reach out to thank you for taking the time to leave us a review – it really does mean a lot to us. Feedback like yours helps us continue to improve our service and ensures we're delivering the best possible experience for our customers.
I'm also delighted to hear that you found our pricing great. We work hard to offer excellent value, and it's wonderful to know that this has made a positive difference to your shopping experience with us.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Sarah,
The Hip Store Trust Pilot Team.
Reply from HIP
Dear AB,
My name is Sarah from The Hip Store Trust Pilot Team.
I hope this message finds you well. I wanted to reach out to thank you for taking the time to share your review with us – it's wonderful to hear that you've had a great shopping experience with The Hip Store!
Feedback like yours is incredibly valuable to us, as it helps us continue to improve our service and ensure we're meeting the needs of our customers. We truly appreciate you choosing to shop with us.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Sarah,
The Hip Store Trust Pilot Team.
No refund for incorrect trainer sent
I ordered 2 pairs of trainers 15th July 2026. The one pair are great but sadly the second pair came in the correct size box but the size of the trainer was incorrect. They were sent back over 2 weeks ago and I still have not received my refund. Extremely disappointing
15 July 2026
Reply from HIP
Dear CE,
My name is Sarah from The Hip StoreTrust Pilot Team.
I hope this message finds you well. I apologise for any inconvenience you may have experienced, and I wanted to reach out to ensure we address your enquiry properly.
We have sent you an email regarding your recent contact with us, and I would kindly ask you to check your inbox, including your junk and spam folders, as sometimes our correspondence can be filtered there depending on your email provider settings.
If you're unable to locate our email or if you have any immediate concerns that need addressing, please don't hesitate to contact us via the website webform.
Kind regards,
Sarah
The Hip Store UK Trust Pilot Team.
Great experience
Great price in the sale, both pairs arrived in perfect condition and on time. 1st time using HIP, will be back for sure
4 August 2026
Reply from HIP
Dear Customer,
Thank you so much for your wonderful feedback! We're delighted to hear that you found some great sale items and that they arrived on time and in perfect condition. It's especially wonderful to know this was your first experience shopping with HIP too.
Your feedback is incredibly valuable to us and helps us continue to improve our service. We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Maya,
HIP Store Trustpilot Team
Speedy delivery brilliant customer…
Speedy delivery brilliant customer service .
Excellent trainers at a fabulous price .
I have purchased 8 pairs .
28 July 2026
Reply from HIP
Dear Adele,
Thank you so much for your wonderful feedback! We're delighted to hear that you were pleased with our speedy delivery, customer service, and the value of our trainers.
Your feedback is incredibly valuable to us and helps us continue to improve our service. We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Maya,
HIP Store Trustpilot Team
Reply from HIP
Dear Michael,
Thank you for taking the time to leave us a review. We're happy to hear that you were pleased with our excellent service.
We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. Your feedback is incredibly valuable to us and helps us continue to improve our service and product offerings. We appreciate your support and are grateful that you chose The Hip Store.
If you have any further questions or immediate concerns, please do not hesitate to get in touch.
Kind regards,
Maya,
HIP Store Trustpilot Team
Really good deals and rapid delivery.
28 July 2026
Reply from HIP
Dear Paul,
Thank you for taking the time to leave us a review. We're happy to hear that you were pleased with our great deals and our rapid delivery service.
We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. We appreciate your support and are grateful that you chose The Hip Store.
If you have any further questions or immediate concerns, please do not hesitate to get in touch.
Kind regards,
Maya,
HIP Store Trustpilot Team
I ordered a pair of Adidas trainers…
I ordered a pair of Adidas trainers size 8 but what turned up was a pair of Nike crocs size 4.5 and then I only got back what I paid for them no postage was refunded even tho none of this was my fault to say I won't be using hip store again is an understatement absolute rubbish don't even deserve one star
28 July 2026
Reply from HIP
Dear Customer,
Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you experienced with your order.
Receiving a completely different item to the one you ordered is understandably frustrating, and we appreciate how disappointing this must have been. We also understand your concerns regarding the postage costs, especially as the error was not your fault.
We would like the opportunity to look into this further and help resolve the situation for you. Please contact our Customer Service team using the link below, and a member of the team will be happy to review your case: https://www.thehipstore.co.uk/customer-service/contact/
Once again, please accept our sincere apologies for the inconvenience caused. We value your feedback and hope to have the chance to address your concerns.
Kind regards,
Maya,
HIP Store Trustpilot Team
My Clarks are very comfortable and…
My Clarks are very comfortable and order was sent on time but Royal Mail let me down, order arrived later than expected.
28 July 2026
Reply from HIP
Dear Gertrude,
Thank you for taking the time to share your feedback. We're delighted to hear that your new Clarks are very comfortable and that your order was dispatched on time.
We're sorry to learn that your order arrived later than expected due to delays with Royal Mail. We understand how disappointing this can be when you're looking forward to receiving your purchase, and we appreciate your patience and understanding.
If you would like to discuss the delivery delay further, please feel free to contact us via our Customer Service team at: https://www.thehipstore.co.uk/customer-service/contact/
Thank you again for your review and for choosing The Hip Store.
Kind regards,
Maya,
HIP Store Trustpilot Team
Reply from HIP
Dear Gareth,
Thank you for taking the time to leave us a review. We're happy to hear that you were pleased with our great service.
We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. We truly appreciate your support and are grateful that you chose The Hip Store.
If you have any further questions or immediate concerns, please do not hesitate to get in touch.
Kind regards,
Maya,
HIP STORE Trustpilot Team
Great prices and fast delivery.
26 July 2026
Reply from HIP
Dear Chris,
Thank you for taking the time to leave us a review. We're delighted to hear that you were pleased with our great prices and fast delivery.
Customer feedback is incredibly important to us, and it's wonderful to know that we were able to provide a positive shopping experience. We truly appreciate your support and are grateful that you chose The Hip Store.
If you have any further questions or immediate concerns, please do not hesitate to get in touch.
Kind regards,
Maya,
HIP STORE Trustpilot Team
Good service
27 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.