Theheatxchange Reviews 

197
•
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

This company was highlighted by another supplier who couldn’t provide the part within a reasonable timeframe. I ordered the part online, paid for next day shipping as I had lined up the repair to fi... See more

Company replied

Rated 5 out of 5 stars

Everything went great parcel arrived next day as promised. Only issue was not getting any order confirmation emails. I knew the item was paid with PayPal but I’d expected an email to confirm order was... See more

Company replied

Rated 5 out of 5 stars

I contacted them after the plastic clip holding the bottom panel on my boiler broke off. Design fault as not old or touched much except yearly maintenance. Anyway when I searched for Worcester Bosch b... See more

Company replied

Rated 5 out of 5 stars

I just wanted to share my experience with Heat Xchange—they absolutely deserve five stars! Their communication is fantastic, and their prices on boiler spares are really competitive. What stood out th... See more

Company replied

Company details

  1. Heating Contractor

Written by the company

The Heatxchange has over 40 years of hands-on experience supplying Heating Spares and controls to the trade and public. We supply genuine boiler parts and all are brand new with 12 months warranty. As well as boiler spares we also supply fire spares. We provide a fast and efficient delivery service with a range of carriage options including free delivery for orders over £100. We are available on the phone or email to answer any quires you may have. Our prices are very competitive and we will always do our best to price match a like for like quote.


Contact info

3.9

Great

TrustScore 4 out of 5

197 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(197)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good communication and knowledge

Good communication and knowledge. Good range of stock and most other parts next day. Pleasure to deal with and competitively priced

30 March 2023
Unprompted review
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Reply from Theheatxchange

thank you for your order and feedback

Rated 1 out of 5 stars

I ordered a part paid for carriage for…

I ordered a part paid for carriage for next day only to get an email the next day stating the item was out of stock. You should not be able to order and pay for an item if there is no stock!

26 March 2023
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Reply from Theheatxchange

This is true, we stock over 50000 items and sometimes our stock is incorrect, we was showing stock but as the order was picked it was discovered it was not in stock, we did inform you and refunded you as quick as we could. sorry for any inconvenience caused

Rated 5 out of 5 stars

Brillant Customer Service & Fast Delivery

Rang up for a part that was needed asap.
Didn't really know much about boilers but the service was outstanding. Really helped someone with next to no knowledge. Paid for next day was here well before 12 noon. Will definitely be using you again and telling people about you.
Thankyou so much

21 March 2023
Unprompted review
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Reply from Theheatxchange

thank you for your order and feedback

Rated 5 out of 5 stars

Absolutely Spot On

Absolutely Spot on company. I rang for a few parts needed for our boiler. They had every single part and cheaper than places around me. Rang at 10am Monday - delivered the next day.
Thankyou

27 March 2023
Unprompted review
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Reply from Theheatxchange

thank you for your order and feedback

Rated 5 out of 5 stars

Very impressive service

Very impressive service. 5-7 day delivery arrived in less than 24hrs. Competitive prices.
Only comment I would make to the company is to check parts for appliances as my search for parts for my boiler listed very few but a search by part number found everything I required.

26 March 2023
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Reply from Theheatxchange

thank you for your order and feedback

Rated 5 out of 5 stars

always a first class experience using…

always a first class experience using heat xchange. friendly, experienced and helpful staff.
great stock on most spares or next day if not in stock.

23 March 2023
Unprompted review
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Reply from Theheatxchange

thank you for your order and feedback

Rated 5 out of 5 stars

Great company

Great company - ordered a part that couldn't get around my area. Arrived next day. Customer service was excellent and knew exactly what I needed. Thanks again

29 March 2023
Unprompted review
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Reply from Theheatxchange

thank you for your order and feedback

Rated 5 out of 5 stars

Everything went great parcel arrived…

Everything went great parcel arrived next day as promised. Only issue was not getting any order confirmation emails. I knew the item was paid with PayPal but I’d expected an email to confirm order was received & dispatched etc, I looked in junk email in case it was wrongly located. Nevertheless everything happened as promised & would recommend seller.

27 March 2023
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Reply from Theheatxchange

Thank you - sorry about the email confirmation, i will look into this now

Rated 5 out of 5 stars

Worcester Boiler Parts Supplied Quickly

We needed a part for our boiler & these guys provided it on time & at a competitive price. Fitted & working perfectly.

My only (tiny) issue is we didn't receive a confirmation email. The only way we knew the order had gone through was the bank transfer was pending. However, I emailed them and they were quick to respond. 9.9 out of ten from me.

Will very happily use them again :-)

14 March 2023
Unprompted review
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Reply from Theheatxchange

thank you so much for you review

Rated 5 out of 5 stars

Great advice, speedy delivery

Given good advice on purchase of part required. Speedy delivery. No quibble replacement of part damaged in transit - was replaced within 24 hours. Excellent thanks!

7 March 2023
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Reply from Theheatxchange

thank you for your order

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