The Garden Factory Reviews 

6
TrustScore 4 out of 5

4.2

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Company details

  1. Garden Center
  2. Flower Market
  3. Garden Building Supplier
  4. Gardener

Information provided by various external sources

The Garden Factory is a family run business that sells high quality garden products at generally lower prices then your average garden centre. You can have a look at the outstanding garden offers within the site


Contact info

4.2

Great

TrustScore 4 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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4.2

All reviews

(6)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding customer service

I bought an outdoor clock from Abercorn and 3 months later it broke. I emailed the company requesting a replacement or refund. Glen replied within minutes, and facilitated a replacement item from his UK suppliers within hours. He advised I'd receive the goods in 14 days. They arrived in less than 48 hours.
If you've Googled Abercorn because they are cheap, please be assured of my customer experience. Can't promise Glen can make good on behalf of his suppliers, but this is a small family business that deserves our custom.

9 February 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service.

Fantastic service.I ordered two fence ornaments and delivered the next day.Put straight on fence.Look great.Very happy.Thank you.

28 August 2020
Unprompted review
Rated 5 out of 5 stars

Kensington Garden Clock

I ordered a Garden clock, it arrived within 2 days. Unfortunately one part was damaged (not due to packaging) , I mailed straight away with photos, the NEXT day a replacement arrived.
absolutely ***** customer service, thanks to Glen and his team for prompt attention , and DPD for their great delivery service during this difficult period.

24 June 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service. First class.

My wife ordered a garden clock from the Garden Factory and it arrived by DPD within two days. The clock was well packed and the quality was surprisingly very good for the price paid. In fact it was better than we had expected and we were very impressed overall. It is the first time we have purchased something from the Garden Factory, but we will certainly use them again. Also using DPD as couriers is a big plus in our experience, rather than using the unreliable cheaper ones. Well done Garden Factory.

19 June 2020
Unprompted review

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