I recently purchased a bottle of perfume online, and unfortunately it arrived faulty and wouldn’t spray. I tried contacting customer service via, email, insta, and telephone. But wasn’t getting anywhe... See more
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I asked the assistant if there would be a reduction in price if I became a member of your club. There was no reduction but she then did further research to see if there was any other means of obtain... See more
Hi, went in to collect purchase. Assistant in East Kilbride was friendly, polite and efficient. I was also looking for a present for a teenager and she helped greatly. Not looking to spend too much an... See more
Went into the Bedford branch, and the team member that served us was nothing but spot on!! I have checked my receipt but I couldn’t find a name on there but she was nothing but helpful, not pushy o... See more
Company details
About The Fragrance Shop
Written by the company
Established in 1994 The Fragrance Shop is the UK’s leading independent fragrance retailer with over 400 fragrance brands available in more than 200 stores throughout the UK.
Shop from a wide range of fragrances from luxury perfumes and aftershaves, to bestselling scents for him and her, gift sets galore and a host of classics all under one roof – and with the unrivalled knowledge and help from the in-store fragrances experts, there’s a fragrance for everyone.
Through a unique training experience and knowledge in fragrance, the friendly store experts at The Fragrance Shop are always on hand to make finding the perfect scent a hassle free, enjoyable experience whether it's something for yourself, or a gift for someone special.
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4.6
Excellent
191K reviews
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Service was fabulous great staff at…
Service was fabulous great staff at fragrance shop Grosvenor centre
10 September 2026
Member of staff was very helpful
Member of staff was very helpful. My 94 year old mother was looking to get a new perfume. The member of staff was very kind and patient letting my mother try perfumes at the price she could afford. My mother was happy with her purchase
10 September 2026
Exceptional service …
The service was exceptional and professional. We we relaxed and attended to very well.
9 September 2026
Very good customer service very helpful…
Very good customer service very helpful choosing the perfume I wanted
7 September 2026
Simply excellent
Simply excellent! The lady serving the at the till knew exactly the type of aftershave I wanted as soon as I mentioned the nane. She was excellent.
10 September 2026
The woker was great at his job very…
The woker was great at his job very knew all the stock well and had great coustomer service i will defenly be back
10 September 2026
Good prices friendly staff quality goods
Friendly staff at Sutton . Quality perfumes at a good price . Thank you
9 September 2026
Staff were polite and informative
Staff were polite and informative, great experience
10 September 2026
Amazing service always friendly with a…
Amazing service always friendly with a smile 😊
10 September 2026
Great experience with the professional…
Great experience with the professional shop assistant today was made very welcome and made shopping easy thank you
10 September 2026
I spent 10 mins in boots and didn't get…
I spent 10 mins in boots and didn't get a hello ,the fragrance store lady was approachable and very happy and full of advice
10 September 2026
Great service and nice perfumes and…
Great service and nice perfumes and also i have membership which is very good to get brands on lower price .
7 September 2026
Good customer service
7 September 2026
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