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The Floor Heating Warehouse Reviews 

450
•
TrustScore 4.5 out of 5

4.7

Heating Equipment Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive prices, great value, and excellent quality of the underfloor heating systems available. Consumers often highlight the incredibly helpful staff members who provide expert guidance and technical support throughout the entire ordering and installation process. Many people also note that online orders arrive promptly and are securely packaged for safe transit to homes. Some reviewers were not happy with occasional high delivery fees or unexpected complications regarding vehicle access during drop-off. Other buyers reported minor frustrations regarding shipping rules, extra delivery fees, or vehicle access limitations.

What people talk about most

Product

Users describe positive interactions with product, highlighting good quality and competitive pricing.... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently praising the quick shipping and prompt... See more

Service

Customers had positive experiences with service, often highlighting helpful staff, fast delivery, and great... See more

Price

People report positive experiences with price, highlighting that products are reasonably priced and offer... See more

Quality

Clients share satisfaction on quality, consistently reporting brilliant, reliable products at competitive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I came across this company after looking on Google and eBay for a heated floor for the bathroom. Their prices are superb and they offer a custom design service that is second to none. I called to add... See more

Rated 5 out of 5 stars

wow, great company and superb CS as a keen DIYer ive taken on a task of adding UFH to a kitchen renovation Searched for the parts and TFHW came out the best option, and although i will be getting... See more

Rated 5 out of 5 stars

First order with this company. Item was a good price and swift delivery. Very happy. Definitely would use again. Obviously I haven’t had to return anything under warranty, so cannot comment on that.

Rated 5 out of 5 stars

Service exemplary apart from an initial misunderstanding about the pipe sizes and design routing of UFH piping. Design changed and resubmitted on the saje day, much appreciated. Took time to go thr... See more

Company details

  1. Heating Equipment Supplier

Written by the company

Customer service is of paramount importance to us. We strive to ensure customers are totally satisfied. On a rare occasion where customer expectation is not met in full, we will do all we can to rectify this.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

450 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(450)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

Extremelty helpful

Extremelty helpful, items all in stock! I could find no other supplier able to fulfill the order so quickly. Brilliant service to us in need of a quick turnaround.

10 October 2024
Rated 5 out of 5 stars

Highly Recommended

Very professional ,vey good customer service, providing all information which need, CAD drawings... quick reply, fast delivery. I will rate 10 stars if I could. Thank you for your service. All the best . Highly appreciated and recommended.

28 September 2024

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