Carlie-Ann was very helpful with my initial purchase, and when there were problems with the UPS delivery she chased them up for me. As usual I'm very happy with my experience purchasing from the Flash... See more
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TFC are hands down the best team for your photography and lighting needs. I’ve never been disappointed with any of my purchases. Their staff are consistently helpful, knowledgeable, and genuinely gr... See more
Company replied
In a recent review, I give TFC a 4-Star rating because an order that took longer than I expected to be delivered. Today, I can give a 5-Star rating. I placed a telephone order with Birmingham T... See more
Company replied
The online team at The Flash Centre were great helping us purchase our new studio equipment after our old kit died on us a day before a very important shoot. They arranged for all the equipment to... See more
Company details
Written by the company
At The Flash Centre, photographic lighting has been our passion for 45 Years, but our expertise runs much deeper than just flash! From studio accessories to cameras, lenses, and gear for top-notch video content, TFC has you covered. Whatever your needs, we endeavour to empower you with the knowledge to make the right purchase. We offer rental facilities, 'try before you buy' deals, and we hold a wide range of demonstration equipment in store for you to come in and try out. We are authorised Pro Resellers for Canon, Nikon and FujiFilm so we can supply all your camera equipment too. All our store staff are experienced Photographers and Videographers to provide you with the best advice. TFC supplies a wide range of other carefully chosen branded products from a variety of suppliers, including Elinchrom, Canon, Fujifilm, Manfrotto, Phottix, Nikon, Tether Tools, Sekonic, Broncolor, Colorama, Calibrite, ColorConfidence, Rogue, Benro and many more. In short, whatever your needs, we will try our best to help and empower you with the knowledge to make the right purchase. The Flash Centre looks forward to hearing from you soon.
Contact info
3A The High Cross Centre, N15 4QN, London, United Kingdom
- 020 7833 9192
- sales@theflashcentre.com
- www.theflashcentre.com
4.6
Excellent
250 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Customer Service
I needed to get a specialty seamless background paper and they were able to order and arrange shipping for me. I had great experience with their customer service as I was ordering from abroad and they were quick to respond to my questions and give me status updates.
19 February 2019
Unprompted review
Very Poor Experience.
Having signed into my online account and placed an order The Flash Centre managed to send my order to a different address than the one registered online with them, this resulted in non delivery of the order and further costs to me and time to sort things out with DPD.
UPDATE.
After having spoken to The Flash Centre and talking about what went wrong I thought my original rating of 1 Star was unfair, Its good to know that this company do read and respond to their ratings to further understand what went wrong and hopefully to rectify things for the future.Thanks for the chat Mr Rowley.
Changed rating to reflect this companies concern and response.
18 February 2019
Unprompted review
Reply from The Flash Centre
Hi Paul, sorry to hear you had a negative experience. It was great to chat to you today on the phone to discuss and get to the bottom of things. As we concluded the issue arose from there being two addresses at the postcode with the same number, and we've accidentally selected the wrong one. We've updated the info on your account to ensure this can't happen again. Thanks, and have a lovely day. Sincerely, The Flash Centre Team
Speedy & efficient!
13 February 2019
Unprompted review
I never give full Mark's in a survey
I never give full Mark's in a survey, there is always room for improvement.
6 February 2019
Unprompted review
Fantastic service ordered late…
Fantastic service ordered late afternoon arrive the following morning. What more could you ask for?
4 February 2019
Unprompted review
Over and above levels of service as…
Over and above levels of service as always. Thank you.
4 February 2019
Unprompted review
Excellent service
Excellent service - incredibly knowledgable and helpful
4 February 2019
Unprompted review
Good company to deal with and…
Good company to deal with and competitive price.
Would recommend.
26 January 2019
Unprompted review
Great service
Great service. Rang with a problem on one of our flash heads, with a view to sending back for repair. After describing the fault, the man I spoke to said exactly what it was likely to be and that it was easily repaired by myself. The part was expensive, but he offered that if it didn't work it could be returned with the head for repair and the cost would be credited back. The problem was as he suspected, saving us the time and cost of sending it back for repair. Great advice and help, would use again with no question.
22 January 2019
Unprompted review
Very Good
Helpful staff, competitive price and speedy delivery. What more can you ask for.
21 January 2019
Unprompted review
A first class service
3 January 2019
Unprompted review
Love the experience in-store and…
Love the experience in-store and online. I feel cared.
3 January 2019
Unprompted review
Excellent customer service
Excellent customer service, all my many questions were answered and I even had a personalised demonstration in store too!
19 December 2018
Unprompted review
The people are Kind and helpful.
The people are Kind and helpful.
But if I have to wait for my goods more than four weeks it's bad. Unfortunately they forgot my payment.
19 December 2018
Unprompted review
Reply from The Flash Centre
Hi Ulf, I'm really sorry about your case, you're right, the notification email of your payment was filtered as spam (despite us getting loads of other notifications from PayPal). I think my colleague sent you a screen grab when we realised what had happened.
In general it takes us no longer than a couple of days to process orders like yours so it's always worth chasing sooner rather than later if you haven't heard from us.
Professional helpful service and keen pricing
Extremely helpful and offered good advice on product choices. Excellent delivery and keen pricing.
14 December 2018
Unprompted review
First class as usual.
11 December 2018
Unprompted review
Quick delivery of my spare part
Quick delivery of my spare part, helped me get my lights back up and running without missing any work.
11 December 2018
Unprompted review
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