The Electric Bike Shop (EBS) gets 'marmite' reviews. My experience matches what I'd read - over optimistic delivery dates followed by (when late) a call to to a very helpful customer service per... See more
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Review summary
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Just wanted to share a great experience with the team at The Electric Bike Shop in Nottingham! We rang them up yesterday morning to see if we could try a few models, and they sorted us out later in th... See more
Company replied
So old (!) I needed assistance to keep on the road for a few more years. After research and budget considerations, I opted for Tenways cgo800s which Tenways say is for commuter + gravel use (as per yo... See more
Company replied
Ist class advice and service from the guys at the Electric bike shop. Initially through Simon Alexander in customer service, and subsequently through Richard and Tiren during handover of my Cube St... See more
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Company details
About The Electric Bike Shop
Written by the company
The Electric Bike Shop is the largest, independent electric bike retailer in the UK.
We've been selling electric bikes since 2014 and now have 8 stores across the UK. We are now the UK's largest independent electric bike retailer.
We promise support, advice, expertise and the very best customer service.
Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes.
We supply quality electric bikes from leading brands including Amflow, Benno, Brompton, Cannondale, Cube, EBCO, Eovolt, Estarli, FOCUS, Haibike, Orbea, Raleigh, Tenways,Tern, Trek, UTO & Whyte.
We also have a wide range of accessories available for you and your bike too, helmets, locks, bags and much more
We currently have 9 stores around the UK and we offer FREE delivery to mainland UK.
We value any feedback from our customers so if you can leave us a review we would really appreciate it.
If you do need to speak to someone please call our Customer Service Team on 0117 452 6571.
Shop Electric Leisure Bikes
Shop Electric Mountain Bikes
Shop Electric Folding Bikes
Shop Electric Cargo Bikes
Shop Bikes under £2000
Shop Locks
Shop Pumps
The Best Selection Of E-Bikes In The UK, Online And In Our Stores.
Written by the company
- We Are The Electric Bike Specialists.
- The largest choice of quality electric bikes, choose your new E-Bike today from the hundreds we have available. Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes. We are always here to help, if you have any questions our experienced team members are on hand to find the electric bike which is just perfect for you.
FREE means FREE
Free Delivery available on all Electric Bikes
- Free Delivery available to the UK Mainland
- Free Pedals
- Free Tools
- Free First Service
- Free Software updates for life
- Free support & advice available 6 days a week
Contact info
157 Whiteladies Road, Clifton, BS8 2RF, Bristol, United Kingdom
- 0117 452 6571
- info@theelectricbikeshop.co.uk
- www.theelectricbikeshop.co.uk
We Are The Electric Bike Specialists
4.4
Excellent
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent support from the team at The Electric Bike Shop
Communication and delivery were excellent. Unfortunately my legs were just a bit short for the bike so I had to return it. The shop was very supportive and gave excellent instructions on how to pack the bike. I'm now looking for another e-bike and hope that they'll be able to help me with finding a good folding bike for my short legs.
10 March 2026
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear you were happy with the communication, delivery, and support during the return process.
We’d be more than happy to help you find a suitable e-bike that fits you comfortably—just get in touch when you’re ready.
Kind regards,
The Electric Bike Shop Team
Great experience and entertaining…
Great experience and entertaining service, big thanks to Tyren and the team. We love the bike!
26 March 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear you had a great experience at our Bristol store. The team will be delighted to hear your kind feedback.
Enjoy your new bike, and thanks again for your support!
Kind regards,
The Electric Bike Shop Team
I highly recommend this e-bike shop
I highly recommend this e-bike shop.
The staff are knowledgeable and approachable.
The after service is excellent .
Thankyou for the service you have offered me with the choice, sale and after sales service.
21 March 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear you had a great experience with our Nottingham team and that you felt supported throughout your purchase and aftercare.
We really appreciate your recommendation and hope you enjoy many miles on your e-bike!
Kind regards,
The Electric Bike Shop Team
Very good service
Very good service, good bike collection, a slight delay in getting my money,I am more than happy the service i received, many thanks x
7 March 2026
Reply from The Electric Bike Shop
Thank you for your feedback and for the 4-star review. We’re really pleased to hear you were happy with the service and our bike selection.
We’re sorry for the slight delay with your refund and appreciate your patience. Many thanks again for your kind words.
Kind regards,
The Electric Bike Shop Team
A great experience
A great experience! Ethan gave us quality time explaining and answering questions re purchasing an electric hybrid bike.
Nothing was too much trouble and we didn't feel rushed or obliged to buy. It was a very relaxing experience.
We were able to test ride the bike and given plenty of tips on its various functions.
24 March 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive and relaxed experience at our Gloucester store. Ethan will be really pleased to know his time and guidance made a difference.
We hope you enjoy your new bike and wish you many happy miles ahead!
Kind regards,
The Electric Bike Shop Team
Bike shown as in stock
I Ordered a bike on the 24th February, the bike was shown as being in stock at the warehouse, I paid a deposit on the bike it’s now the 24th March I have know idea where the bike is or when I will get the bike, so not sure what being in stock means.The people at the bike shop have been done all they can.
24 March 2026
Unprompted review
Reply from The Electric Bike Shop
We’re sorry to hear about your experience and understand your frustration with the delay.
Our team has been trying to contact you since the 19th March via phone, and again today via WhatsApp, to provide an update.
We’d really like to speak with you as your order is now ready for collection. Please feel free to respond to our WhatsApp message or contact us at:info@theelectricbikeshop.co.uk, on 0117 452 6571, or via our Wilmslow store on 01625 441696, and we’ll be happy to assist further.
Kind regards,
The Electric Bike Shop Team
I bought a bike
I bought a bike , the the delivery service was good , I felt confident they would do a good job getting the the bike ready for delivery , I am very pleased with the bike , it fits my needs and and it arrived in very good condition , thankyou all .
7 March 2026
Reply from The Electric Bike Shop
Thank you for the 5-star review! We’re really pleased to hear you were happy with the delivery and that your bike arrived in great condition and suits your needs.
We appreciate your kind words and hope you enjoy many happy miles ahead.
Kind regards,
The Electric Bike Shop Team
Bristol branch - manager very rude and incompetent!
The only reason there are 5 stars is because its a good selection of bikes to purchase but the after service is appalling - really expensive compared to a local independent shop, they wont let you bring your bike in until your exact appointment time, you order and theres no communication, items lost and really rude people working in the Bristol branch, the manager is absolutely shocking! Clearly doesnt wont to be there and cant handle the day to day running well at all - out of his depth! Richard is a nice guy but is not capable of running the shop and so its wasted due to the bad management and leadership…
I found a much better place, such pleasant and friendly people - I will never go back - find a local independent place - there are loads and you will save lots of money and be treated humanely!
24 March 2026
Unprompted review
Reply from The Electric Bike Shop
We’re sorry to read your comments; however, we’ve been unable to locate any record of you as a customer in our system using the details provided to help us investigate your concerns.
We take all feedback seriously and are always keen to resolve customer concerns. If you have visited or purchased from us, please contact our Customer Service team at info@theelectricbikeshop.co.uk with your order details so we can review this properly.
Kind regards,
The Electric Bike Shop Team
Fantastic customer service
Fantastic customer service!
Really great experience .... so helpful and informative.
21 March 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a helpful and informative experience.
Kind regards,
The Electric Bike Shop Team
Great bike, great service, poor delivery
The Electric Bike Shop (EBS) gets 'marmite' reviews. My experience matches what I'd read - over optimistic delivery dates followed by (when late) a call to to a very helpful customer service person.
Bike arrived a few days late - it looked like DX (the courier) had dragged it through a bush (delivery labels scrubbed to the point of illegibility) then dropped it off a cliff to mash up the box.
I am pleased to report that the packaging was good enough to survive (bike in perfect condition) but still...
As for the bike (Tenways Ago X) it's awesome.
7 March 2026
Reply from The Electric Bike Shop
Thank you for your feedback. We’re pleased to hear you’re enjoying your Tenways AGO X and that the bike arrived in perfect condition despite the packaging being handled roughly in transit.
We’re sorry that delivery took longer than expected and for the condition the box arrived in. While we work closely with our courier partners, we know this isn’t the experience we want for our customers.
We really appreciate your balanced feedback and are glad our team were able to support you when needed.
Kind regards,
The Electric Bike Shop Team
Great service
Great service. Richard was really knowledgable and helpful with the purchase of my bike. Would recommend using them. A good selection of bikes to test ride and choose from.
21 March 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear Richard was able to help with your purchase and that you enjoyed the range of bikes available to test ride at our Bristol store.
We really appreciate your recommendation and hope you enjoy your new bike!
Kind regards,
The Electric Bike Shop Team
Excellent friendly and quick
Excellent friendly and quick
Big thanks to Nate in the workshop.
19 March 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear you had a friendly and quick experience at our Nottingham store. Nate will be delighted to hear your kind feedback.
Kind regards,
The Electric Bike Shop Team
Excellent Customer support from Jack
I'm awaiting my certificate for my cycle to work scheme however the bike I liked was low stock. I spoke to customer support and got through to Jack who was absolutely fantastic. He explained everything to me very clearly and allowed me to place a deposit to hold the bike and equipment I required until my certificate comes through! It was a pleasure speaking to Jack who was very quick when it came to responses. I highly recommend ordering cycling gear and bikes form here and if you are unsure about anything use the chat function as Jack was fantastic.
19 March 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear Jack was able to help secure the bike for you and guide you through the Cycle to Work process so clearly. He’ll be delighted to hear your kind feedback.
We really appreciate your recommendation and hope you enjoy your new bike once everything is finalised!
Kind regards,
The Electric Bike Shop Team
very warm and friendly staff
very warm and friendly staff. great product knowledge. answered all my questions and resolved my issue in good time
and at a very reasonable price. would 100 use again.
19 March 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you found the Solihull team warm, friendly and knowledgeable, and that they were able to resolve your issue quickly at a reasonable price.
We really appreciate your support and look forward to helping you again in the future.
Kind regards,
The Electric Bike Shop Team
I found just what I wanted on the…
I found just what I wanted on the website. It was sent quickly, very well parcelled up and with great communication.
27 February 2026
Reply from The Electric Bike Shop
Thank you for the 5-star review! We’re really pleased to hear you found exactly what you were looking for and that everything arrived quickly and well packaged. We appreciate your kind words about the communication too.
Kind regards,
The Electric Bike Shop Team
Excellent price for a great ebike
Excellent price for a great ebike, followed by prompt delivery
3 March 2026
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear you were happy with the price and prompt delivery from our Birmingham store. We appreciate your support.
Kind regards,
The Electric Bike Shop Team
Gloucester store feedback - great customer service
I bought a cube e- mountain bike from the Gloucester store. Dom and John were fantastic- attentive, knowledgeable and really helpful. We had a bit of a misunderstanding on the cycle to work scheme but they sorted it out and as a result likely to have a repeat customer. Highly recommended!
13 March 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience at our Gloucester store. Dom and John will be really pleased to hear your kind feedback.
We’re glad everything was sorted with the Cycle to Work scheme and really appreciate your recommendation. We hope you enjoy your new Cube e-mountain bike and look forward to seeing you again.
Kind regards,
The Electric Bike Shop Team
Excellent service & quality product
Excellent service & quality product. Promptly shipped.
9 December 2025
Reply from The Electric Bike Shop
Thank you for the 5-star review! We’re really pleased to hear you were happy with the service, product quality and prompt shipping.
Kind regards,
The Electric Bike Shop Team
Great service
Richard was really helpful, doing a quick but great service on my bike for a good price. Would recommend!
7 March 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the 5-star review! We’re really pleased to hear Richard was able to help with a quick and great service at our Bristol store. We truly appreciate the recommendation.
Kind regards,
The Electric Bike Shop Team
Great value, super service!
I ordered my new bike, which had a huge discount compared to other bike suppliers. It arrived within two days so super speedy. My questions were answered quickly on the chat function and I managed to take advantage of a special offer where I was able to buy £200 worth of accessories for free! So not only did I get a lovely new bike, I got a sturdy lock and lights throw in. Very happy with the service, the value and the whole experience, thank you!
6 March 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you were happy with the price, speedy delivery and the support from our team on chat. It’s great that you were able to take advantage of the accessories offer as well.
We hope you enjoy your new bike and wish you many happy miles ahead!
Kind regards,
The Electric Bike Shop Team
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