The Dustpan and Brush Store Reviews 

1,456
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, durability, and practical design of the various cleaning tools, brushes, and mops they routinely purchase for their homes. Buyers consistently point out the prompt shipping service and secure packaging that ensures all ordered items arrive safely in pristine condition. Many people also find the competitive pricing and reliable service make shopping a very pleasant journey. However, some customers also noted frustrating issues with delivery delays or parcels arriving damaged during transit. A few consumers additionally experienced occasional difficulties with product sizing, incorrect items sent, or minor manufacturing flaws.

What people talk about most

Product

Consumers find product to be positive, noting that items work perfectly and are of great quality. Reviewers... See more

Quality

Customers consistently report positive experiences with quality, highlighting that items are well-made,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast dispatch times and... See more

Order

Users describe positive interactions with order, highlighting that the website is easy to use and the... See more

Price

Reviewers highlight positive aspects of price, frequently mentioning great and very reasonable costs for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I decided to re-seed my lawns as they were beyond recovery from the droughts which meant digging up the old dead lawn grass and creating a new seed bed. I wanted a good rake to help level the n... See more

Rated 5 out of 5 stars

I like everything about my spray mop - it works perfectly and the swivel head is great for swooping around furniture. I especially like the personal touches I've been made aware of on the packaging... See more

Rated 5 out of 5 stars

I ordered the Microfibre Bendy Feather with extendable handle and Hand Duster set on 29th September and received it on 3rd October. The item was well packaged and I’m very pleased with the set. The ex... See more

Rated 5 out of 5 stars

I've ordered from this company over 5 times now never had a single issue .items arrive super quickly in great condition well but not over packaged .Products are good quality function well and last a d... See more


Company details

  1. Cleaning Products Supplier

Information provided by various external sources

We are a UK company who specialise in supplying quality brushes, brooms and dustpans direct to the consumer and also to the trade and via various distribution networks.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,456)

120 reviews in the last 12 months

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Rated 5 out of 5 stars

Superb customer service

I approached the company about a replacement head for my spray mop, was expecting to have to buy one as had the mop for nearly 12 months, but very speedy response to email offering to send me a free mop head which i was very pleased with, but received a complete replacement mop free of charge. Very impressed with company

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Great customer experience

Made two purchases from Dustpan and Brush. They deliver promptly and the products I purchased are good value for money. I will not hesitate to purchase again for any future cleaning needs. Nice to purchase from a UK based company.

29 March 2025
Unprompted review
Rated 5 out of 5 stars

Brought the long handled dustpan and…

Brought the long handled dustpan and brush, all the parts are in the box and all fit and look at this time as good quality (hope all the elements are made in the uk)
Thanks , will use you again

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Bought the scrubmaster

Bought the scrubmaster. Very very pleased with it. Excellent quality with interchangeable heads...these were a bit hard to get off initially but ok now. More than powerful enough for most jobs. Customer service were amazing when I had questions. Highly recommend.

4 February 2025
Unprompted review
Rated 5 out of 5 stars

Great, fluffy duster heads

We purchased some replacement duster heads for an extendable duster we have. They are excellent and out-perform the ones that came with the original purchase, in my opinion.

8 March 2025
Unprompted review
Rated 2 out of 5 stars

Broom and dustpan…

I bought an indoor broom and dustpan and brush. They were poorly packaged and arrived with missing parts. Shop promtly dealt with this and sent the replacement of the missing parts. The dustpan isn't flat against the floor so is not useful and the brush handle just falls off. The broom bristles are not flat either but rounded on the outside so only the middle bit brushes. Would not recommend.
However pleased with sturdy outdoors dustpan and brush

18 February 2025
Unprompted review
The Dustpan and Brush Store logo

Reply from The Dustpan and Brush Store

Good morning Mrs Poole,

Thank you for taking the time to review as it allows us to rectify the issue for you. I am sorry to hear that our product didn't meet your expectations. Please let us move forward and collaborate to make things right. May we ask for more details about your experience? We are eager to resolve this for you. This way, we can objectively address your concerns. Please email our customer care team, and we will do our best to resolve this matter for you.

We look forward to hearing from you soon.

Kind Regards
Kim
The Dustpan and Brush Store
Pickering, North Yorkshire, England

Rated 5 out of 5 stars

Nailbrushes that work!

I recently bought 3 nailbrushes from Dustpan & Brush in the hope that by 'going British' I would finally get a product that works well. I am sooo glad that I did, the nail brushes are excellent and look stylish as well, which is a plus when they are sat on your wash basin.
The delivery was fast and the brushes were very, very reasonably priced. Good job! D & B team.

6 March 2025
Unprompted review
Rated 5 out of 5 stars

Quality product and prompt delivery

It was a lovely surprise to stumble across this company devoted to all different types of brushes! I needed to replace our old dustpan and brush set and having no luck in local shops, I ordered two - very strong and colourful ones. I now have one for the house and a bigger one for the garden! Good service and prompt delivery. 100% recommend.

19 February 2025
Rated 1 out of 5 stars

Bought a dustpan and brush thinking the…

Bought a dustpan and brush thinking the dustpan was metal but it wasn't. Was expensive. I had searched on a search engine for a metal dustpan and this came up. The dustpan could be bought in any bargain shop for a few pounds rather than what I paid. Poor quality. The brush looks ok. I asked to return it but they said I need to pay postage son hardly worth it.

24 February 2025
Unprompted review
The Dustpan and Brush Store logo

Reply from The Dustpan and Brush Store

Good morning Julie,


I am sorry to hear that our product didn't meet your expectations. Upon reviewing the email thread and your order details, it shows that our team has explained the product details well and it also stated on our product listing where you ordered that this dustpan and brush set is made of a durable plastic material, it does not say anything about metal because it isn't made by metal. As much as possible we do provide all important details in our product listing, especially the materials used for the product to ensure clarity and transparency to our buyers. Also, the customers would know what to expect upon delivery of their order.

We are sad to hear that our product did not meet your expectations. Please know that our team is willing to accept returns as long as the item is in a brand-new condition. If not, please send our customer care team an email and we will do our best to resolve this matter for you.

Kind Regards
Kim
The Dustpan and Brush Store
Pickering, North Yorkshire, England



Rated 5 out of 5 stars

Good product delivered quickly

I needed a sturdy brush handle bracket to replace the plastic one originally supplied that had broken pretty much immediately. The item supplied was ideal, despatched and delivered quickly, thank you.

12 February 2025
Unprompted review
Rated 1 out of 5 stars

Bucket arrived virtually unpacked and…

Bucket arrived virtually unpacked and smashed to pieces / flat bucket with handle off.
Refused delivery and have request refund - not replacement

13 February 2025
Unprompted review
The Dustpan and Brush Store logo

Reply from The Dustpan and Brush Store

Good morning Peter,

I am very sorry that your order arrived damaged. We are working with our packaging team regarding this and we appreciate your feedback as this will help us improve our service. 

I've reviewed our system and found one order under your name dated 13/02/2025 and your email regarding this damaged bucket. I can confirm that our team immediately issued a refund after receiving your email asking for a reimbursement. Which is why we thought this is now sorted.

Also, we did not arrange any replacement for you as you initially requested a refund which we processed on the same day. Our team will contact you today should there be anything left unresolved regarding your concern.

We look forward to hearing from you so we can resolve the matter
Kind Regards
Kim
The Dustpan and Brush Store
Pickering, North Yorkshire, England

Rated 3 out of 5 stars

Company was very informative when…

Company was very informative when processing the order, disappointed with the large soft broom, constantly sheds its bristles which is annoying on white porcelain tiles, wouldn’t recommend the soft broom at all!

22 January 2025
The Dustpan and Brush Store logo

Reply from The Dustpan and Brush Store

Good morning Donna,

Thank you for taking the time to review as it allows us to rectify the issue for you. I am sorry to hear that our product didn't meet your expectations. Please let us move forward and collaborate to make things right. Please know that since the broom's bristles are made of natural bristles some excess bristles fall out during the first few uses but after that, they should stop falling out. May we please know if it continues to shed after 3-5 use? This way, we can objectively address your concerns. Please email our customer care team, and we will do our best to resolve this matter for you.

We look forward to hearing from you soon.

Kind Regards
Kim
The Dustpan and Brush Store
Pickering, North Yorkshire, England






Rated 5 out of 5 stars

We ordered a window cleaning squeegee…

We ordered a window cleaning squeegee kit via the B&Q site.
The Dustpan and Brush Store kept us updated on delivery and it arrived very quickly.
The product is amazing quality and was a great price.
I was lovely to have what felt like a personal service even though the product was on the B&Q site.
Will definitely go direct in future.

8 February 2025
Unprompted review

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