The Direct Mail Company Reviews 

87
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

This was our first time using a direct mail service and the team at Direct Mail Company made it very easy. They liaised with us all the way over different options, answering queries and getting our pu... See more

Rated 5 out of 5 stars

I placed a direct mail campaign through Direct Mail which included a DL Leaflet, A4 Letter and an A4 newsletter (12 pages). This was sent to 300 clients. Which they produced in a very timely manner, t... See more

Rated 5 out of 5 stars

I had 2 projects ongoing at the same time with Direct Mail Company, and neither were straight forward. Katy was extremely helpful and responsive throughout, and I'm very pleased with the results. Th... See more

Rated 5 out of 5 stars

Katy has been extremely helpful sorting out our direct mail for us. Any changes or requests were always handled quickly and efficiently and she was always readily available to accommodate these for us... See more

Company replied

Company details

  1. Direct Mail Advertising
  2. Advertising Agency
  3. Promotional Item Store

Written by the company

The Direct Mail Company is a UK-based mailing house specialising in direct mail marketing, mailshots, postcard campaigns, leaflet distribution, printing, fulfilment, data processing, and postage management. The company provides end-to-end campaign services, from data preparation and printing through to mailing and delivery, serving businesses ranging from SMEs to major national brands. Services Offered Direct Mail Campaigns Mailshots Postcard Marketing Bulk Mailing Door Drops & Leaflet Distribution Data Cleansing & Management Printing & Personalisation Postage Management & Discounts International Mailing Services Why Customers Choose The Direct Mail Company Customers typically select The Direct Mail Company for: Fast turnaround times End-to-end campaign management Competitive postage rates Personalised mailing solutions Support for both small and large-volume campaigns Responsive customer service and project management UK-based direct mail specialists Trusted by national and international brands Full-service campaign management Personalised and data-driven marketing solutions Flexible volumes from small mailings to large-scale campaigns Dedicated customer support from planning through delivery


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

87 reviews

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No recent history of asking for reviews

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4.7

All reviews

(87)

17 reviews in the last 12 months

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Rated 5 out of 5 stars

Great quick and supportive service

This was our first time using a direct mail service and the team at Direct Mail Company made it very easy. They liaised with us all the way over different options, answering queries and getting our publicity out very quickly. Would definitely recommend

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Service....

I placed a direct mail campaign through Direct Mail which included a DL Leaflet, A4 Letter and an A4 newsletter (12 pages). This was sent to 300 clients. Which they produced in a very timely manner, they also checked my designs and made sure I was happy before print! Will use again.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Katy Was Absolutely brilliant

Absolutely brilliant, couldn't be happier with the communication and responsiveness following a bad experience with another supplier this was all I needed. As a more digitally focused Marketer, direct mail isn't something I feel confident about, but Katy made me feel at ease and was fantastic throughout, making recommendations to achieve the best outcomes. Having given a deadline, Katy chased me to make sure we hit it.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Extremely responsive, helpful and good value

I had 2 projects ongoing at the same time with Direct Mail Company, and neither were straight forward. Katy was extremely helpful and responsive throughout, and I'm very pleased with the results.
The cost of services is very reasonable and everything handled in good time. Will definitely use again.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Quick responses

Quick responses, Quick reaction. We were delayed with sending out our leaflets through design issues. The Direct Mail Company were efficient and helpful. Thank you

28 February 2026
Unprompted review
Rated 5 out of 5 stars

That was a large ongoing mailing…

That was a large ongoing mailing campaign on our behalf Katy was very responsive and helpful, and everything went to plan. They were cost-effective and did what we asked. Would use again.

3 June 2026
Unprompted review
The Direct Mail Company logo

Reply from The Direct Mail Company

Hey Alec,

Thank you for your review of The Direct Mail Company, it's much appreciated and we look forward to you using us again for direct mail in future.

Thank you

Katy

Rated 4 out of 5 stars

Good but a bit expensive

13 May 2026
Unprompted review
The Direct Mail Company logo

Reply from The Direct Mail Company

Thank you for your review Oliver, we are competitive on price, we also price match so if you get anything in future for direct mail, let us know.

Thank you

Katy

Rated 5 out of 5 stars

A fantastic customer service

A fantastic customer service, we have mailed regular for a few years now. Highly recommend.

Great service from start to finish, will continue using for any future mailings

11 May 2026
Unprompted review
The Direct Mail Company logo

Reply from The Direct Mail Company

Hey Sally,

Thank you for your review, we love mailing your direct mail every month and appreciate your continued support.

Thank you

Katy

Rated 5 out of 5 stars

We have used the direct mail company…

We have used the direct mail company for a number of years and would highly recommend them. They have great customer service and deliver what they promise.

16 May 2026
Unprompted review
The Direct Mail Company logo

Reply from The Direct Mail Company

Hey Jayne,

Thank you for your review, we certainly do provide excellent customer service and we look forward to your next direct mail campaign.

Thanks, Katy.

Rated 5 out of 5 stars

Absolutely first class

Absolutely first class. We mail 25,000 brochures every week and we get our mail delivered on time every week.

12 May 2026
Unprompted review
The Direct Mail Company logo

Reply from The Direct Mail Company

Hi Daniel,

Thanks for leaving us a glowing review, your weekly direct mail campaign is a great ongoing job for us, keep them coming!

Thank you, Katy.

Rated 5 out of 5 stars

2nd door drop

I have used the Direct Mail Conpany twice now for our door drops and we couldn't be happier with the process and results. Best I have used so far!

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Best price

Easy process to send for advettising for our online marketing company and chose due to best price. Dealt with Katy who was more than helpful too thought the process. Will be using again

4 September 2025
Unprompted review
The Direct Mail Company logo

Reply from The Direct Mail Company

Hello Jamie,
Thank you for your review and also mentioning my name as your account manager. We always look after you and your team for your postcard marketing and other mail shots that you do with The Direct Mail Company.

Regards, Katy

Rated 5 out of 5 stars

Katy has been fantastic

Katy has been fantastic in helping us with our direct mail campaigns. She handled every request and change quickly and efficiently, and was always on hand when we needed her. Everything was turned around promptly, which meant we were able to get our mailings out on time without any stress. We’d happily work with her again on future projects!

4 August 2025
Unprompted review
The Direct Mail Company logo

Reply from The Direct Mail Company

Jimmy, thank you for your review, we would love to continue to work with you on your next direct mail fulfilment, you know where we are!

Thanks, Katy

Rated 5 out of 5 stars

Katy was amazing

Katy was amazing - 10/10 service - would to recommend to others. Will be using again shortly.

1 September 2025
Unprompted review
The Direct Mail Company logo

Reply from The Direct Mail Company

Liam, thank you for your review. We have had a referral from you already to that's fantastic to see. Keep up the good work guys and let us know when the next mail shot or leaflet distribution job you have is ready.

Thanks, Katy

Rated 5 out of 5 stars

Quick, efficient, helpful & accommodating

Katy has been extremely helpful sorting out our direct mail for us. Any changes or requests were always handled quickly and efficiently and she was always readily available to accommodate these for us. The service was always quick and meant we got everything out the door in a timely fashion. Would 100% use again for future mailings.

19 May 2025
Unprompted review
The Direct Mail Company logo

Reply from The Direct Mail Company

Many thanks for your excellent review of The Direct Mail Company, it's super to hear that Katy was extremely helpful and efficient and accomodated any changes. We are pleased that the service was quick and punctual and you would use us again in future. Your feedback wiil be passed on to Katy.

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