The DC Group UK Reviews 

147
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 24 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the company for its expertise, efficiency, and professional service, noting that issues are resolved thoroughly and effectively. Many highlight the staff's professionalism, politeness, and caring approach, with engineers often going above and beyond to provide support and clear explanations. Consumers appreciate the company's reliability, with services completed on time and to a high standard, leading to long-term peace of mind. Reviewers commend the clear communication and dedication to customer satisfaction.

What people talk about most

Service

Customers consistently note positive experiences with service, often praising the professionalism and... See more

Staff

Users describe positive interactions with staff, often highlighting their professionalism, politeness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Today was a g8t day 👏 Troy A and Karl completed my leaking Kitchen sink fault ....the completion included fitting a new mixer tap and rectifying some issues. Im referring to the Team as "Ace10" very... See more

Rated 5 out of 5 stars

My Atag boiler has just been serviced by DC Group for the second time. Since the boiler was first serviced by them a year ago I've had zero problems with my central heating, such a relief when compare... See more

Rated 5 out of 5 stars

I cannot recommend The DC Group UK highly enough. I dealt with Divyesh Chotai, who provided truly exceptional care throughout the entire process. He didn’t just treat me like another job; he took hi... See more

Rated 5 out of 5 stars

I had a boiler relocation and upgrade job carried out by DC. They were great - they sent out their top engineer to look at the job beforehand so we got all the details right from the start. The job wa... See more


Company details

  1. Gas Engineer
  2. Boiler Supplier
  3. Gas Company
  4. Gasfitter
  5. Boiler and Heating Service
  6. Plumber

Written by the company

Working across Essex & London, The DC Group was created to offer a trustworthy & reliable service with an incredibly high standard of work at a competitive price. We are a Family Business covering a variety of trades. Our Gas Safe register number is 625817. We carry out all Domestic Work including: Boiler Installations, Service, Breakdown & Repairs, Power Flushing & All Plumbing Installations. All of our set prices are fixed and have no hidden costs. The Dc Group Where Gas Safety Matters!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

147 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(147)

23 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Boiler Repair and Service

Boiler Repair and Service
Boiler broke down on Friday night contacted DC group Saturday morning and they arrived about 2:00pm which was excellent. They fixed the boiler and recommended it have a service, which was definitely overdue. They took me through the process and showed me all the parts that were clogged up.
I was very happy with the whole process, Divyesh and his assistant were very pleasant.
Also very happy with the price.
Thanks

1 October 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic Service every time.

I've used Dee a couple of times, started of with a repair, then a boiler service and now a boiler upgrade. Fantastic every time. Wouldn't use anyone else now. Prices have always been very competitive and agreed in advance. I have alot of confidence in Dee and his team as I've only ever recieved the best service. Thank you very much.

21 September 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service, very efficient and professional advice given on point when first came to inspect the old boiler, all work done within one week including ordering new one, clean the old pipe and radiators, and finished installation. Very friendly and patient on demonstration of how to use it, overall very satisfied A+++++

12 September 2020
Unprompted review
Rated 5 out of 5 stars

The definition of Professional

I used The DC Group to replace the boiler system in our house. This was a rather big job and the lads handled it very well. They were professional, clean and very well mannered when being in the house. Would highly recommend them!

27 May 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommend The DC Group

Straight from the start this company has been very patient and willing to do what ever it take in order to get the job done in a professional manner. All members of staff was very helpful and friendly.

I originally spoke with Divyesh Chotai who is the Owner of The DC Group and he organised that the job to resolve the issues in my bathroom. It was of high quality finish. I was very happy & would highly recommend!

19 May 2020
Unprompted review
Rated 5 out of 5 stars

Great service by Dee

Great service by Dee, was able to find a solution to my problem and have me back up and running in 20 mins. I would recommended CDC to anyone for a reliable solution.

12 May 2020
Unprompted review
Rated 5 out of 5 stars

Fixed and serviced my neglected boiler which kept on locking out.

Quality workmanship coupled with genuinely attentive, professional and friendly service at a reasonable price,(which is hard to find with the current situation).
My boiler kept on locking out and Dee wanted to make sure I wasn’t left without heating or hot water so had to service the boiler, (originally booked in for another date), because it was in such a bad state. Kept me fully informed throughout the whole process about which parts he was changing and why, and was even showing me the problems, which put my mind at ease. All was done at the agreed price. Cannot recommend DC Group highly enough. Will definitely be using them in the future.

6 May 2020
Unprompted review
Rated 5 out of 5 stars

Thank you Dee from The DC Group.

Thank you Dee from The DC Group.
You are a Star.
Dee came today to look at our water heater under the Corona Virus Offer for vulnerable people he made on Facebook. No call out charge and free labour.
He came, He saw, and he Fixed!!
He diagnosed the problem within a few minutes and he sorted it out. We have hot water at the bathroom sink for the first time in 5 weeks.
Dee also looked at our living room fire and gave free advice.
We will be in touch Dee and promise in the meantime not to use it until we're ready to replace it.
Thanks again
Would we recommend this young man? We certainly would .
I've given a five star rating because he kept his word and came and sorted all of this out for me, just as he said he would even though he was doing it out of the kindness of his heart.
Thank you so much Dee Chotai of The DC Group. Much appreciated

10 April 2020
Unprompted review
Rated 5 out of 5 stars

New Boiler Install

I contacted The DC Group as they were recommended to me by a friend. I had just purchased a new property but it required new central heating throughout. The team at The DC Group were very helpful throughout the entire process. On the day of installation the team were great, very friendly and tidy and continued to keep me updated throughout the entire process. I have since recommended The DC Group to my family and friends.

3 April 2020
Unprompted review
Rated 5 out of 5 stars

Great service

Great service from Dee had an emergency and he was able to help and fix the problem.

Really good guy would definitely recommend to my friends and family. If I was allowed to give more stars I would!

Thanks again Dee

23 March 2020
Unprompted review
Rated 5 out of 5 stars

Professional yet personable

I contacted the DC group as I had an issue with hot water at my home and I needed some advice. Dee was able to come over on the same day, complete a quick check on my water and boiler system and identify the problem immediately. He fixed the initial problem however he advised me that I needed to replace my boiler quite soon.

Dee offered a full consultation including an assessment of the radiators. We discussed the options available to me and we agreed to go ahead with a full boiler replacement, a power flush as well as installing some new radiators.

On the day, Dee and his team were on time and he debriefed me before starting any work. I felt comfortable throughout the whole installation and in the end, I was requested to carry out basic tests with his team (testing water, heater temperature, use of boiler) before the job was completed.

A few days later, I was contacted by the DC group as they wanted to ensure that everything was working as promised and gave me an opportunity to ask any questions I may have.

Dee and the team are honest, reliable and have a real passion of what they do. If you are looking for someone who holds the knowledge of plumbing, someone that you can trust then I recommend speaking to Dee. I look forward to working with Dee in the future.

The DC group prides themselves in providing an end to end personalised plumbing service and I couldn’t agree more.

21 March 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look