The Curious Gem Reviews 

One you have placed an order their service is great however, their payment system is a mess. I placed an order for £28 which was immediately taken from my bank account. Their website then asked me to click confirm to complete the purchase at which point they tried to bill me a second time which was declined. They then said the order hadn’t been placed and the original £28 would be refunded in a few days and I could order again. To place the order I had to remove items from my basket to get it under a certain amount and then complete that purchase at which point the initial £28 was refunded. Which makes no sense at all. I had £53 in my bank but as they took £28 and then tried to double take there wasn’t enough to pay twice so they declined the order. I eventually whittled my order down to £21 which was accepted and the £28 they had already taken was refunded. So now I have £32 in my account and an order for £21 I clearly had enough to pay the £28 I needed but their ridiculous system made it impossible. Now I need to place a second order for the items I had to remove and will have to pay extra postage cost for the second order. Absolute nonsense. I am waiting for an explanation after emailing them to ask why.

The reply they have added here is not true. When I clicked confirm my payment was then declined as they had already taken the money and the remaining balance was lower than £28. I sent them screen grabs to prove this. I then had to change the basket after it was declined to get the payment to go through. They are straight up lying in their reply.

I have ordered from Curious Gem many times, they have fabulous pieces both for the jewellery maker/designer and ready to wear customers. The range of findings they offer is huge, including vermilion which is not always easy to find, is great quality and at competitive prices. I have always found the website easy to use and the item descriptions accurate. Delivery is prompt with good communication especially if an order or part of an order is delayed.

I've been a loyal customer of this company for many years, and I can't speak highly enough about my experiences. The quality of their products is consistently excellent, and they offer great prices that are hard to beat. What truly sets them apart, though, is their top-notch customer support. Every interaction I've had with their team has been positive, and they always go above and beyond to ensure customer satisfaction. I wholeheartedly recommend this company to anyone looking for quality products and outstanding service.

Great place to shop, everything you need under one roof. Great quality and affordable price.Delivery is very quick, can’t fault it. So happy I found this site, I will definitely be getting all my supplies from here

A fantastic service, I’ve been using Curious Gem for many years and have always experienced a swift and efficient service, the products are excellent quality with a good variety.
A very happy customer, and glad to have you as suppliers!

Always lovely products to tempt me with. Delivery is quick and prices are good. Nice to have a supplier where I can 100% trust the gemstones and precious metals are genuine.

Whenever I have called them they are a friendly and helpful team.

To be fair - delivery was great, half the order was too. Sadly the most expensive part of the order was dire: chipped and cracked beads. One has to pay postage to return, I phoned to check, which is pretty poor, when item is sub-standard - imo. I buy a lot of beads and was hopeful for this new company, great selection and reviews are generally superb, but I’d really rather not pay, to return poor quality goods.

I was absolutely stunned when I received my first order from this shop! I have been shopping around for gemstones testing different sources for the quality/price. I am so happy I have found The Curious Gem. I have never received such beautiful stones and for such good price. No chips or scratches and every piece was of the same quality. I was surprised to receive perfectly matching stones when ordering 2pcs as this happens very rarely with other suppliers and is really frustrating. I am hoping this wasn't a pure luck, and they will keep their standards, because I am staying for good.
I also loved the packaging and clear informative labels for each item.
Their website has very good pictures and descriptions so you know what to expect and what you are paying for - it looks like they are selling exactly what they say they are.
The shipping was fast, faster than expected.

I have been so impressed with the curious gem. Ive recently started my own small business and they had so much of what I needed. Website is easy to use and to find the things you need.
I have used them2 or 3 times now, quite large orders, delivery is quick, really great quality and I've had no issues with any orders. Glad I found them!
I also LOVE that they use eco-friendly packaging

Really lovely items, I’m a constant repeat customer.. I would not shop anywhere else.. delivery is always really fast and the quality is amazing

They sell such beautiful items, from gems, to pearls and all the findings you'll need. I have my own jewellery business and buy lots of items and every single one gets compliments. Thank you for having a such a great verity of items., they are all beautiful.

I regularly buy gemstones from The Curious Gem and I am never disappointed. The loose stones and beads are of exceptional quality and I usually receive my orders within two days. I have no complaints!

Thank you for everything I have bought so far. Really nice quality jewellery, excellent helpful staff, if you have any questions the team are always ready to help. Parcel arrived quickly and well packaged. Will continue to use The Curious Gem - fantastic!

I place all my orders through curious gem after plenty of site comparisons, I find they have all the things I need in one place. Thanks :)

I have purchased items from The Curious Gem for several years and have always been pleased with the quality and prices of the goods. Customer service is excellent, when needed.

I’ve been purchasing supplies from The Curious Gem for a few years now. Always great products, great prices, very reliable service. Hope to continue shopping with them for many years to come.

I buy regularly from The Curious Gem and the quality of their stones is second to none. I love that they list details such as the grading, countries of origin and exact sizes to the 1/2mm. Shipping is always fast and reliable.

Excellent quality products. Quick delivery and great customer service.

A wonderful selection of the best items from an amazing company. Very fast delivery with outstanding customer service.

My go to shop for sterling silver findings. Brilliant quality items, as well as an excellent customer service!