The Cornish Bakery Reviews 

258
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, most reviewers were somewhat happy with their experience overall. Many customers praise the staff for their friendliness and efficiency, often highlighting excellent service at various locations. The coffee and various baked goods, including pastries and pasties, are frequently described as delicious or amazing. Conversely, some people were dissatisfied with product quality, describing items as dry, tasteless, cold, or not authentic. Reviewers also noted issues with staff attitude, reporting indifference or rudeness, and drink quality was sometimes criticized for being lukewarm or bitter. A few also mentioned concerns about cleanliness and a lack of basic amenities, like plates or heating options.

What people talk about most

Product

Customers had ambiguous experiences with product, with some praising items like the coffee, pastries, and... See more

Staff

Reviewers mention ambiguous feedback about staff, with many customers praising the staff for being friendly,... See more

Quality

Users describe ambiguous interactions with quality, with many praising the coffee as lovely, excellent, and... See more

Location

People report ambiguous experiences with location, with many reviewers highlighting specific branches they... See more

Service

Consumers find service to be ambiguous, with many reviewers praising the friendly and efficient staff,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Better system needed for seating as you can end up having ordered with nowhere to sit. Many customers just walk in and reserve seats without having ordered when there are long cues. This means people... See more

Rated 3 out of 5 stars

Norwich Branch: My first time going to the Cornish Bakery, the Shakshuka Croissant was lovely and so was the coffee (latte). However, I found the customer service let my experience down. Queued at 8:3... See more

Rated 4 out of 5 stars

Norwich and Salisbury branches: Not taking cash is a red flag, it's for staff benefit not customers. Never seen worse queues because of cash as claimed. Union coffee was great choice and quality. M... See more

Rated 2 out of 5 stars

Canterbury Shop Firstly, we chose to eat in but were told that there are no plates due to the dishwasher not working! Secondly, the toilet lid was broken and the toilet paper was resting in the s... See more



Contact info

3.3

Average

TrustScore 3.5 out of 5

258 reviews

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3.3

All reviews

(258)

58 reviews in the last 12 months

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Rated 2 out of 5 stars

The Cornish Bakery Winchester

We go here regularly for coffee and the coffee is lovely. This time I had a slice of quiche. The quiche was cold and just full of egg and peas, nothing else. I had one mouthful.It tasted horrible. I handed it back to the young man that served me and he was very apologetic. He passed on my comments and nobody came over to speak to me or offer my money back. Very disappointed.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

good

Food is amazing, one of my go to’s for lunch. coffee is really nice, the staff are always really friendly and helpful whenever i go there. not a single fault <3

9 November 2025
Unprompted review
Rated 2 out of 5 stars

‘Almond Croissant’ experience in Hereford. While the pasties from the Cornish…

While the pasties from the Cornish Bakery in Hereford and Gloucester are good, today’s experience in Hereford has cast doubt in our minds about ever buying your sweet pastries again.
My wife and I enjoy French Almond Croissants made with real almonds, almond paste, marzipan and almond essence and light flaky pastry.

On walking past your shop I saw numerous pastries which had just been baked. I asked if they were almond croissants, as they looked very appealing, and was assured they were and I bought one. At £3.80 each I had high expectations. The two girls behind the counter were very pleasant, friendly and obliging, warning me that it was very hot.

Sadly this was not an almond croissant as we know it. When cooled sufficiently to eat, it was a soggy pastry case with an unknown variety of jam in it, There was an initial hint of almond flavouring, and a few sliced almonds on the surface gave the appearance of the genuine article.

Most of all the main flavour was really unpleasant, being metallic or as my wife suggested, fishy. We both found it frankly very unpalatable. It has left a lasting taint in my mouth and palate which has not gone after 6 hours, and a meal. It might be the excessive raising agent used, or contaminating oil or fat. I would be interested to know the actual ingredients if they are available.

I initially did not want to write a negative review as it reflects badly on the staff who were working hard. The food displayed reflected pride in their work and could not be faulted. However a phone call to discuss this with the manager, in mid afternoon, was not successful.
I would be grateful for a reply addressing my concerns, from the head office. Thank you.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Lovely staff, great coffee!

I come into the Taunton branch regularly for a coffee and pastry. All the staff are super friendly (i was served by Sarah today).
Great coffee and the best pastries!

30 October 2025
Unprompted review
Rated 1 out of 5 stars

Dirty and awful food

In street where it's card only, which tells me the HQ doesn't trust the staff with cash, none of those working today looked over 20 either so it's not like they have fourteen year olds on the till. The tables were dirty and its awful service. Went in for something to eat and had a cheese and bacon croissant, the bacon was burnt, the cheese wasn't melted and the croissant was still raw, I have no idea how someone who works in a kitchen screws up that badly.

27 October 2025
Unprompted review
Rated 3 out of 5 stars

Better seating arrangements needed for customers

Better system needed for seating as you can end up having ordered with nowhere to sit. Many customers just walk in and reserve seats without having ordered when there are long cues. This means people ar the front who have ordered can end up with no where to sit. Perhaps needs a polite sign not to reserve seats until you have purchased food. Customers even reserving seats with items of clothing despite being at the back of the cue. I am sure if there was a sign people would not do this although I understand the elderly and disabled would need to sit.it was the Stamford branch I went to.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Bourton on the water Cornish bakery

The team led by Leanne at Bourton on the Water provide an outstanding service. The setting while a little rough around the edges is in a stunning location. The coffee and pastries/pasties never fail to deliver. Leanne is an amazing leader and employee who cares about her role and the customers satisfaction whether they are staying in or taking away from the Cornish Bakery. Honestly both Leanne and the staff deserve higher than 5 ⭐️⭐️⭐️⭐️⭐️⭐️

20 October 2025
Unprompted review
Rated 4 out of 5 stars

No cash is bad. Great coffee but not value.

Norwich and Salisbury branches: Not taking cash is a red flag, it's for staff benefit not customers. Never seen worse queues because of cash as claimed.
Union coffee was great choice and quality. Mostly served very well but not that consistent. Maybe staff need some more training. Strangers of Norwich are great barista trainers.
Prices are over inflated but you do get great coffee. Food has suffered shrinkage making overall value for money worsen.

6 September 2025
Unprompted review
Rated 1 out of 5 stars

Unpleasant experience

Visited the Cornish Bakery at Abbey Churchyard Bath before my walking tour. Never again. Asked where I could find the ladies toilet. The unpleasantly given response was “go to Marks & Spencer’s down the road” ??? In the meantime my companions had placed an order. The coffee which eventually was served was lukewarm and so bitter it was barely drinkable. Left my coffee and went to the nearest place with toilet facilities and pleasant staff- Costa coffee

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Site at Gunwharf Quays portsmouth

Site at Gunwharf Quays portsmouth - pop up in centre square whilst new store is being constructed, v busy day non stop queue we went late afternoon and the team were somehow still friendly and welcoming and made me a great flat white. Would have liked to leave a tip but apparently against policy so they cheerfully asked for a review instead so here it is! Thank you 🤩

29 August 2025
Unprompted review
Rated 1 out of 5 stars

The review is for the Cornish Bakery in…

The review is for the Cornish Bakery in Clarks Village Somerset.
Service here is poor, but credit to some of the staff they are trying. When one of the employees called back to who seemed like the manager, she came out arms folded and rudely asked what did he want.
I would add that the tables were a mess, no one came out to tidy them especially on a very hot day.
Coffee was also too hot and just tasted bitter.
Shame as it is well placed within the shopping village but brings the whole place down.

24 August 2025
Unprompted review
Rated 5 out of 5 stars

Popped into the Lymington Cornish…

Popped into the Lymington Cornish bakery today and was greeted by beautiful service and food from Deni & Theo!
Couldn’t be happier.
If I didn’t live in Essex I’d be in there every week!
A great place to grab a snack and drink.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Had a really lovely lunch at Cornish…

Had a really lovely lunch at Cornish Bakery in Bude. Pasty was excellent and the ham hock roll was very tasty. Followed by a really yummy lemon and fruit pastry. My favourite is actually Cornish pudding but have to try something else from time to time. The staff including Audrey and James are very welcoming and friendly. Love visiting this cafe.

2 August 2025
Unprompted review
Rated 5 out of 5 stars

Really nice staff

Really nice staff , lovely location...could cornish bakery have the old type of vegan veg pasties please, the root veg isn't as yummy. Thank you for considering my request.

13 July 2025
Unprompted review
Rated 2 out of 5 stars

Lack of friendliness

Food is fine, coffee is nice. You don't always go to a cafe for those things, a smile a polite bit of chat and a warm ambiance are every bit as important. I won't be back.

20 July 2025
Unprompted review
Rated 5 out of 5 stars

Amazing croissants served by friendly staff

I have visited Lymington twice from IOW and tgis is my "go to" coffee shop. They do the most amazing croissant that has a Nutella like filling. I have no idea of the calories and tbh I really don't care. The staff are lovely but Luke went above and beyond today as I had my Mum with me. We both have limited mobility and kindly helped being our food/drinks to the table. Can't wait to visit again and if ever you decide you want another branch, please consider IOW

4 July 2025
Unprompted review
The Cornish Bakery logo

Reply from The Cornish Bakery

Thank you so much for your kind feedback :) we hope to see you in our bakeries again soon!

Rated 5 out of 5 stars

Visited the Bowness Windermere shop and…

Visited the Bowness Windermere shop and was welcomed by Hannah and Lara. Such lovely staff members, my little girl took a shine to them and they were so great with her! Delicious scones, great coffee and friendly staff made for such a lovely stop with my daughter. One happy mama and baby girl so thank you!

3 June 2025
Unprompted review
The Cornish Bakery logo

Reply from The Cornish Bakery

Thank you for your kind feedback, we're so glad you enjoyed our bakery and hope to see you again soon :)

Rated 1 out of 5 stars

Baked ham roll Gretna

Baked ham roll Gretna.
£5.40 to eat in.
Just a disgrace
Asked for another and it a pitiful replica of its brother.
Don’t go near. Just another half hearted effort to sell a product that’s not fit for consumption.

31 May 2025
Unprompted review
The Cornish Bakery logo

Reply from The Cornish Bakery

Good afternoon George,

Thank you for taking the time to write into us and I’m very sorry to hear about your experience in our bakery.

I have passed this along to the area manager and bakery manager of Caledonia to investigate further and reach out to you directly.

Rated 5 out of 5 stars

Cracking Grub

I called here on the way back from Scotland because I was hungry! What a fantastic place. The pastys and sausage roll was delicious. The whole place was lovely and clean and comfy despite being extremely busy. The staff are very cheerful, clean, smartly dressed and attentive. I'm a mobile but disabled older person who uses a walking stick and the young girl who served me left her station and brought my food and coffee to my table for me and asked if there was anything else I needed. I was very impressed and a big thank you goes out to everyone who is involved in running such a fantastic eating place especially the young girl who couldn't do enough for me and made my visit enjoyable and memorable. Well done to the company as well for employing such young, happy and attentive people..

25 May 2025
Unprompted review

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