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The Claims Guys Legal Reviews 

5,442
•
TrustScore 4 out of 5

4.0

Legal Services & Government
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Review summary

Created with AI, based on recent reviews

Looking at 1,237 reviews, reviewers had a great experience with this company. Customers frequently share that the support team provides helpful guidance throughout the entire procedure. Reviewers often mention how wonderful it is to receive consistent status updates regarding their ongoing finance claims. People genuinely appreciate the dedication shown by the staff in managing complex documentation tasks very smoothly. Some reviewers were not happy with customer communication, noting that they repeatedly received identical requests for personal identification documents. A few consumers also experienced frustrating communication delays when trying to contact support representatives by phone or email without ever receiving timely replies.

What people talk about most

Claim

People report ambiguous experiences with claim, as many consumers praise the regular progress updates and... See more

Customer service

Customers had ambiguous experiences with customer service regarding their claims. While many reviewers... See more

Response time

Consumers find response time to be ambiguous, with some reviewers praising regular updates and quick... See more

Customer communications

Reviewers express deep frustration and dissatisfaction regarding customer communications, highlighting that... See more

Service

Customers consistently note ambiguous experiences with service, often praising outstanding support and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was informed by yourselves that you could deal with my car finance claim even though I didn’t have any documentation. Since then you have requested information from myself on several occasions even... See more

Rated 4 out of 5 stars

They are very thorough and they keep me updated but the actual legal system is very set up for the big company offenders. They ok with them taking the money of us but when they find out the company ha... See more

Rated 4 out of 5 stars

So far, the service I have received from The Claims Guys Legal has been outstanding and I am sure this will continue till this issue has been settled.

Rated 4 out of 5 stars

They keep regularly updating me on the progress of my claim. They are understanding of the clients frustration at the length of time the process is taking. They are caring. Knowledgeable and professio... See more

Company details

  1. Legal Services & Government

About The Claims Guys Legal

Written by the company

We specialise in helping our customers claim refunds and compensation that are rightfully theirs.

Due to our legal expertise, we offer a comprehensive service that utilises all possible options to make sure that you are not only remedied for your claim, but kept informed throughout and given clear, jargon-free advice on your options.

Contact info

4.0

Great

TrustScore 4 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.0

All reviews

(5,442)

1,453 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

It's not great

It's not great, however this has gone on now for over two years and haven't come to a resolution. I know and understand that it's not the claims guys fault. It

27 September 2026
Unprompted review
Rated 5 out of 5 stars

Your company is doing a great job but…

Your company is doing a great job but for me I am getting loads of telephone calls about pcp 5 or 6 times a day I am sick of blocking numbers I just want this pcp claim done been going on over 2 years now I am getting annoyed with other companies ringing me about pcp can you help please going out of my head every day

27 September 2026
Unprompted review

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