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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, often noting items are in perfect condition and even better than described. Many appreciate the wide range of unique pieces and brands available, highlighting the positive impact of buying second-hand. The staff and customer service are frequently commended for being friendly, helpful, professional, and providing honest advice, making both in-person and online shopping a pleasure. However, some people were dissatisfied with customer service when issues arose. These reviewers mentioned being ignored, dismissed, or met with confrontational and defensive responses, with some feeling there was a refusal to engage fairly or professionally.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising the quality and accuracy of... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being helpful,... See more

Quality

Consumers find quality to be positive. Many reviewers praise the unmatched quality of items, often noting... See more

Retail

Users describe positive interactions with retail. Customers love both shopping and selling, finding it the... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the extraordinary level of... See more

Based on these reviews

Rated 5 out of 5 stars

The best kind of shopping! Such good deals on designers and high-end brands - all in perfect condition and clearly excellent quality. The experience in-person is even better as the Cirkel team are ver... See more

Rated 5 out of 5 stars

I absolutely love shopping at the Cirkel- both in person and online. The range and quality of pieces is incredible- I've come away with several stunning garments and am always shocked at the markdow... See more

Rated 5 out of 5 stars

I love buying from The Cirkel - an excellent range of my favourite brands at great prices, a brilliant system where you can ‘circle’ back and re-sell (though I love most of my pieces too much to do th... See more

Rated 5 out of 5 stars

Such a great platform! I’ve bought and sold with huge success. Unique pieces in incredible condition, excellent customer service and really helpful socials - especially the try ons so you can really s... See more


Company details

  1. Fashion Accessories Store

Written by the company

Quality, curated resale fashion.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

61 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Lost My Bag – Extremely Disappointing Experience

I gave my bag to this company to sell, but it never sold, so I requested it back. Unfortunately, they have now lost it.

I’m extremely disappointed with how this has been handled. Their customer service response was that their system is old and the staff who dealt with my item are no longer there — which is simply not acceptable.

I still have not received my bag back. Very poor experience, would not recommend.

31 December 2025
Unprompted review
Rated 5 out of 5 stars

The Most Beautiful Bag

I bought a RSVP bag from here and it was even better than expected. The quality is unmatched. It was exactly as described and postage was really quick. All of the girls are great and super helpful. I will definitely be buying from here again.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

The Cirkel has all you need!

I bought preloved clothes and accessories from The Cirkel a few times already and they are perfect! They are so helpful when in doubt about sizes and very fast delivery. I love it and also it is good for the planet and your wallet 🫶

12 May 2025
Unprompted review
Rated 5 out of 5 stars

I love shopping from The Cirkel

I love shopping from The Cirkel - you can find some absolute gems at decent prices and can sell the items back within 6 months for 50% of the price paid (ideal if you’re buying a special event outfit).

13 September 2025
Unprompted review
Rated 5 out of 5 stars

My go-to

Great selection of clothes, speedy delivery and lovely customer service - my go-to for secondhand!

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Both buying and selling through The…

Both buying and selling through The Cirkel is a brilliant experience. In a world dominated by fast fashion, it’s refreshing to see an independent brand championing second-hand clothing—celebrating the hidden gems in people’s wardrobes and giving them a chance to be reloved.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Great platform for clothes

A lot of my work clothes come from The Cirkel. I love that it is second hand, but everything always arrives fresh and clean. And I own clothes that I would never own if buying 1st hand as they'd be too expensive. Plus I enjoy their Insta. Win, win!

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Great items and service

I've bought quite a few items from The Cirkel. I've been pleased with them all and they've been sent quickly. I like the way you're kept informed of your order's progress and if you have any queries, everything is dealt with efficiently.

1 October 2025
Unprompted review

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