Casual Factory Ltd Reviews 

Hello, I ordered a Merc coat on your site at the time of Black Friday and since then no news of my package. It is a gift for Christmas so I would like to know when it arrives thank you

Ordered an Adidas spezial tshirt and jacket. Both were sent separate from Greece. A1 service and excellent communication

Its my 5th or 6th order from casual factory. Always good service. If something is not available, they always get in contact with you. Will definitely order more stuff from them.

Terrible experience! Paid but didn’t receive any kind of confirmation from them , only received confirmation from PayPal that the payment had been taken from my account . Waited 2 weeks and still nothing , not even any confirmation. I opened a paypal case , and Casual Factory responded stating they had tried to contact me twice , a blatant lie . They told me if I still wanted them they are shipped from the EU and I’d need to wait . I’ve already waited 2 weeks and they hadn’t even shipped it . To make matters worse I had 2 separate orders with the same problem. Paypal refunded for both ! You’ve been warned stay clear .

Response to Casual Factory
They are lying ! I checked everywhere for any correspondence from them. 2 weeks and they still hadn’t even started to ship my order . Check out the other negative reviews on Trustpilot for them .Pretend to be uk based but ship from the EU , good luck with customs charges.
Yes you did send me confirmation emails unfortunately 2 weeks after my 2 separate purchases were paid for and coincidentally after I opened a paypal claim against you . They claim 1-9 days shipping! Hadn’t even sent any of my 2 orders after 15 days , so add up to 9 days from now if they did ship , that’s over 3 weeks for delivery ! What a joke .

Ordered a cap (size xl) and when I received I discovered I had been sent a medium in error .
Sent numerous e-mails and eventually was told to send the wrong one back (at my own expense)
Made multiple phone calls to talk to someone but it just cuts off !
Wrong hat (Their Mistake) sent back & still no cap No tags on it , so not 100% sure it was new & it was just stuffed in a padded envelope
I would advise anyone thinking of ordering from this company to go elsewhere
The customer care/service is non existent
The customer phone number is never answered
They won’t reply to e-mails , iThey really give the impression they’re not bothered
So save yourself time & money & shop elsewhere……….

This is a honest review & the reply is laughable !!! If you want to receive what you order & not take over a week to get it sorted, go elsewhere their customer service phone number is +44 20 3286 0275 see if they answer !

I

Aquascutum - Active Water Repellent Bucket Hat
Aquascutum - Active Water Repellent Scarf
Good Prices
Great Quality
Good Packaging
Fast Shipping
After Sales Services

Thank you very much! 5*
Order #211111564

Fast shipping, bargain CP Company overshirt. Thanks

Got a Stone Island jumper out this shop at a very reasonable price.

Good shopping experience and delighted with my purchase

Good experience, fast shipping. Good price (MA.Strum jacket). Thanks

The order placed on 23 November has still not been dispatched. Despite repeated promises and assurances from the shop that I would receive it within the next few days, nothing of the sort has happened. Communication with the shop is also difficult and I have had to remind myself a couple of times to receive a reply to a message.

Perfect, fast service and bargain price. Thank you

Shockingly bad!

Stay well clear and save your money!

They never answer the phone either, so if you have a problem, good luck with that!

Oh and when you call them out on it, they’ll respond with “oh this is clearly a fake review”… it isn’t, be warned if you take your chances with this mob!