The Car Loan Centre Reviews 

This company are a disgrace. Sold a vehicle which had issues almost immediately… multiple ongoing issues, ignored when trying to issues and an ever increasing repair bill currently standing at over £3000. When you exercise your right to terminate your contract they ignore it then continue to demand payments.. then have the audacity to state that a default will be issued for missed payments - after multiple written requests to terminate. Evidence has been gathered that this car was fraudulently passed an MOT prior to my purchase, which is evident with the ongoing problems I have had and is in the hands of trading standards. On requesting proof of repair prior to sale, you get sent a list, with names of multiple garages - nothing to confirm the required work was carried out to MOT standards, no VAT invoices or receipts just a sudden pass however 2 weeks after delivery I had to pay out a fortune to replace parts that this company state were replaced in the MOT before it was sold to me.

When you do get acknowledgment of voluntary termination you are then asked to pay £150.. on top of a £300 delivery charge for a vehicle an independent mechanic has confirmed is a death trap and should not have been sold. This is after paying over £11k not including repairs for a vehicle which is worth less than £2k, they also state the car must be in good working condition with any required repairs carried out. the vehicle is in a much better condition than when I received it but I am spending no more.

I feel incredibly sorry for the customer service staff who are clearly trying to earn a living during what is an extremely difficult time for them with the company being placed into administration- no one deserves to lose their job, however from my experience and investigation of others it was simply a matter of time for this company.

Why am I not surprised they gone into administration, Now where do I start Dec 2020 got my first car from then within a a day had major problems got AA out said send it back as unfit for purpose, then got second car yes I gave them a second chance hmmm within a month that cars engine went & no fault of my own, so then yes third car & by this time I must be stupid now year on had clutch go within a day including dual mass then gearbox then gear control linkages plus misfiring like anything you really couldn’t write this with them now been fighting them have financial ombudsman, trading standards now solicitors involved as surprise surprise just found out they are in administration but reall not surprised at all, now waiting for a call back from administration team about this as for 2 years the amount of stress & inconvenience they have caused this is without the financial out of pocket I have had for repairs I have paid out hope this company never gets a licence to trade again ever

Company is a total joke got my car all in I was £25000 for a car its worth 4/5k first mot cost me £700 then cic( main computer in car ) went down warranty was rubbish no one would deal with then it cost me £1500 16 months after collection of the car I have done 20k not harsh driving ect it stopped running had it looked at the worst happen timming chain snapped costing me £3000 then a new dualmass at £700 leaving me in £6000 out of pocket in 16 months in they wouldn't help at all still chased me for my monthly payments no scope at all or help

DISGUSTING TREATMENT OF CUSTOMERS!!!! I AM FURIOUS. TAKE ADVANTAGE, OFFER NO SOLUTIONS TO BROKEN CARS THAT AREN'T WORTH THE COST OF A V5 STAMP. YOU KNOW THAT YOU CAN HELP WITH THE LACK OF A CAR AFTER IT BEING OUT FOR REPAIR OVER 6 WEEKS NOW AND NO END IN SIGHT AND YET 'CUSTOMER SERVICE' STAFF CHOOSE TO TAKE THE PASSIVE YET CANNOT BE ARSED STANCE AND STILL YOU WANT THE MONEY FOR A CAR THAT CANNOT BE DRIVEN. THE UPSET, DISTRESS AND IMPACT THIS IS CAUSING US IS VILE!!!!

I have just been informed by the administrators that the car loan centre/assets exchange ltd has completely dissolved. This been they cannot legally do anymore business.

It also means that possibly the shareholders and investors may want to sell all the assets. I.e cars, garages, offices.

Be very careful with this company at the minute.

Myself wonnt be making anymore payments untill I've had a full discussion with the administrators about what is going on.

As you should now be aware the company has gone into administration so don't use them. The are not informing there customers about how to make payments to them or letting them no what the future lies ahead.. I will not be making anymore payments until they tell customers what’s going on terrible and have a good mind to report them to ombudsman also and get compensation for this as it’s causing me anxiety and stress

It’s a shame I have to give them a 1 star, as at the start of buying the Vehicle it’s was a 5 star process.

Unfortunately after I received the vehicle, that’s when the problem started, within 2 months the was a large list of problems with the car. Unfortunately they have refused to pick the car up and have requested me to take it to a garage to get it repaired I took it over 2 months ago a land they just keep saying they have received the quote.

I have now tried to reject the vehicle and return it for a full refund and then I’ve just ignored my email and just keep asking me to send it to a garage to be repaired.

They seem to be selling any vehicle they can just get from auction without prepping them for sale first like a normal garage.

They sold the vehicle without any service history. And then sold me an £800 warranty package. But without a service history to show the vehicle has been maintained it’s worthless.

They have also sold the vehicle without a locking wheel nut so when I got a puncher, I had to pay for recovery to a garage.

Absolutely disgusting company get a car that’s £9895 and the repayments £403 a month and total to pay back £25000 like wow you don’t get to pick the car I wanted a 5 seater and they gave me a 4 seater I asked them if I can swap due to being foster carer they said no unless I pay 50% off the car seriously rip off car finance company apr is extremely high and over the top after care are useless they just argue with you on the phone DO NOT TOUCH THIS COMPANY THEY WILL TAKE YOU FOR EVERY PENNY

For all the Morons that have said that they have had no contact from anyone at the Car loan Centre please look at the website ( they probably cannot read) it says very clearly that the company has gone into administration therefore they will not able to contact “ customers “ only the administrators are able to do that, the employees were told that there was an IT issue that was being resolved by an outside company, the people talking about fraud should try paying their bills and clearing their debts and then they would be able to get regulation finance like the responsible majority of the general public do so stop moaning Scroats ,most of you were lucky to even get your applications looked at never mind approved .

Has anyone actually received a contract? I paid my money received a receipt but no contract!! This company knew all along they were going into administration, this company also put everyone that wasn't paying on a loop on their call center the people that were making a payment go right through. This company needs criminal charges brought against them for fraud!!

Company has gone into administration. I have a faulty car off them that I can’t use and a huge loan to pay off. Nobody answering the phones.
No correspondence regarding the administration.
Car is nackered on me!

Gone bust. I’m stuck with a faulty car

I would NOT recommend!

Approved with this company, paid around £500 upfront, over £1000 for comprehensive car insurance as per their instructions, paid for train tickets and accommodation due to the distance to collect the car.

Day before I should of collected, this was cancelled due to a 'system issue'. The collection rescheduled for the following week, travel and accommodation changed and again, the day before cancelled again due to another system issue.

Almost two month has passed, limited correspondence from this company.

Turns out, the company has gone into administration. I believe now there was NO system issue!

Spoke with them to be told their accounts have been frozen, they're unable to give me a refund of my money and I would have to speak to the administration company!

Today I have spoken with the FCA, The Financial Ombudsman and Citizens Advice in regards to these, one of them actually said "this company again?" I was not surprised.

Keep well away!

The company has now been placed into administration as of beginning of February 2024 do not use them they are finished shame really!

Honestly wouldn’t bother!

I got accepted over a month ago now and along with everyone else you see writing the bad reviews there is no help and all you get told is ‘we’re having IT issues.’ I’ve tried to contact them regarding my application that has been accepted to find out what is actually going on and no one answers the phone.

Don’t let them fool you into thinking you are going to get a car or even anything other than wasted time because that’s really all you’re doing. I would advise that you get yourself a cheap run around and save to get something that you will actually get.

No matter what your situation is there is nothing they will do due to ‘IT issues’ but they can still accept you, reserve your car, post new cars and allow you to sit there waiting on a car that your relying on for work, family and any other reason.

Really wouldn’t be surprised to see this company fall through with the way they have been with their ‘happy customers’ (not).

All in all save your money and time because they don’t actually help but they waste your time and give you false hope. Please consider that every negative review is exactly the same which shows that it is a recurring theme and odds are it WILL happen to you.

What absolute joke this company is Applied got accepted sold my old car to pay for the handling fee and delivery fee plus I payed a extra £300 to swap cars on my insurance ready for delivery to the new one I’ve been waiting for well over a month so now im basically paying for car insurance for a car I don’t even own it’s not just me that’s suffered it’s my kids to not being able to get back and forth to nursery you could of at least give the cars out to people that’s already signed the agreement I rang up once a week still the same thing IT issues but they was still putting new cars on the website and letting people apply knowing they still had IT issues tbh I’m glad I didn’t get the car because they don’t even put new MOT’s on the cars I knew this company wasn’t genuine the moment I received a email after I applied asking for me to leave a review for a chance to win a £100 gift card and they would get half if won so if your reading this don’t bother save for your own car

You have made my life a misery as I said above at least give the cars out to the people that have already signed best thing u can do until you sort things out

Didn't loke the fact I reserved a car ring up to see what happening and can never get through on hold for 1 hour and 3 sec and get cut off every time dine thus 4 tines now. Think I may give up just got through to be tod company gone onto administration

I’ve been waiting now for 4 weeks for my car to be released I put deposit down 4 weeks on I still haven’t been able to collect no one seems to know what’s going on, keep getting told systems are down, how are systems down for this long, it’s ridiculous.

Purchased car January have paid the £399 deposit been told there is it issues etc a big company with a turn over and profit margins like this one sound like lies to me , fca and other governing bodies have been contacted as emailed Roy regarding a refund but low and behold no answer , woman that answers phone no use what so ever also ,

Paid £399 deposit mid January. It’s now mid February and still no car due to “IT issues”
Any other company would have this fixed within hours, it’s been 3 weeks and they are still having issues. It’s an absolute joke. When I call they are not helpful at all, I get the same old rubbish. I’ve sold my old car due to a lady called Maisie telling me it was more or less ready for collection only 2 days after I’ve paid the deposit, of which I was ok with. Now I’ve got no car at all. Service has been absolutely appalling!