Blueground Reviews 

The reservation concerns an apartment in Zurich at CHF 3000 per month for a period of one year.

Major disappointment. When we arrived, the apartment was filthy: M&M's and food remnants on the floor, dust everywhere, crumbs all over the kitchen, mold on the walls, and a toilet brush in a disgusting state. Clearly, no cleaning had been done between tenants.

The worst part is Blueground's response: they sent a cleaning lady equipped with… a cloth. She stayed 30 minutes wiping tables that were already clean, without addressing the actual problems. Zero effort to make things right.

As for the mold, we had to push for a long time and literally debate with them because they tried to blame it on us(although I told them I was asthmatic and that it was suffocating me at night and that it was unbearable) . We had to provide evidence before they finally agreed to send someone to deal with it. To their credit, it was eventually fixed — but it should never have been that much of a fight.

As for the shared facilities, one of the two washing machines in the laundry room has been broken for months. My neighbors have been contacting them regularly — nothing gets done. And the cherry on top: we've now been without hot water for 4 days.

I'm giving 2 stars because, to be fair, the customer service team can be helpful for smaller requests. They're understanding if rent is a day or two late, and they made a nice gesture when my laundry card was lost. But when it comes to the big stuff — cleanliness, maintenance, basic comfort — it falls way short.

I am extremely disappointed with my experience booking through Blueground in Dubai.

The apartment itself was managed by StayShort / AIRDXB, and from the moment problems started, I informed Blueground multiple times through the day. While their support team did respond, the main issue was the lack of timely intervention and accountability despite being fully aware of the situation.

The apartment was not ready at check-in time because cleaning had not even been completed yet. I spent hours waiting with my luggage while repeatedly contacting both the operator and Blueground for updates and assistance.

There were also serious operational issues, including:

* missing move-in/check-in documentation required by the building;
* a non-working access code when I finally tried to enter the apartment;
* significant delays and lack of coordination from the operator.

Once inside, the apartment condition was unacceptable:

* poor cleaning standards,
* hair on the bathroom wall,
* dirt in the kitchen,
* a clogged shower drain that flooded the bathroom,
* leaking shower,
* loose toilet seat,
* and an extremely noisy bedroom AC unit that made it almost impossible to sleep.

What disappointed me most was that Blueground was informed multiple times throughout this entire process, yet there was no effective escalation, no proactive resolution, and no real accountability toward the guest experience.

When booking through a global platform like Blueground, customers expect proper vetting of operators and timely intervention when serious issues occur. Unfortunately, that did not happen here.

I strongly believe Blueground should better monitor the quality of operators listed on their platform and act much faster when guests face serious check-in and apartment condition problems.

Everything was fine just it was hard to find the place where the keys were stored but at the end we finally got them.

Excellent location, fair price

Blueground was easy to deal with and reliable. When we had a problem with the lock the building fixed it quickly. Ditto for the sheets. Starting and leaving were very easy operations. I would recommend Blueground as a trusted site. My only issue was the rent for the apartment was doubled from March to April. That was the only drawback. The building was very well managed. I give it 5 stars.

Do not trust this company !!

They took over $30K from me then immediately canceled the rental contract and won’t return the money.

No misunderstanding here - they acknowledged in writing that they owe me a refund but refuse to pay it after several weeks.

Having to litigate now to try to get it back

This is a horrible company who will take your money

Do not trust them !

Property owner from Türkiye.

Promised rental payments from Blueground Türkiye remain unpaid despite repeated written follow-ups and formal legal notices sent to both local and global teams.

Communication has largely stopped while the company continues operating internationally.

I hope this issue is addressed transparently and responsibly.

Perfect apartment everting like new high speed internet

Everything great, there were some inconveniences that were not resolved quickly enough. The building changed access code and it took days for the agency to recover it.

Easy, and Amazing

Location was incredible! And the furnishing worked great! Super convenient. Helpful & hospitable service. Would recommend to anyone.

Excellent location. Clean, nice apartment. Everything well prepared with lots of extras for move-in. Great customer service when I needed a bit of assistance to add temp parking. Great experience so far!

Good location, prompt responses, friendly staff

They literally forgot to pay the electric bill in my apartment. So I came home from a week away to a dark apartment and a fridge/freezer full of rotten food. And a smell I could not get rid of.

Support was very difficult to reach. Fortunately my building staff was amazing. And report this was not the first time it had happened.

Was told I would be refunded the enormous garbage bag of food I had to throw out and the cleaning. But 2 months later still waiting.

Sketchy operation.

2 stars not 1 because the building staff was so fantastic (not BlueGround employees) and when I said I needed more towels BlueGround was actually fast to act.

Everything with the process, the booking, the quality of the apartment and the minimal maintenance services we have needed have been handled with care, communication and excellence.

Wonderful and comfortable
If I come back again I’ll repeat.

Too much bad for promise

I am sharing my experience with Blueground regarding a medium-term furnished rental.

I paid Blueground for my entire rental term completely in full and in advance. However, I recently received a formal "30-Day Notice to Pay Rent or Vacate the Premises" from the building management. According to the notice, Blueground has failed to pay the rent for this unit for the past three months. The vacate date on the notice is June 11th, which is prior to the June 30th end date specified in my contract with Blueground.

When contacted about the notice, Blueground support stated they are currently negotiating the contract with the property and there is nothing to worry about, but I haven't got the building's confirmation that the debt is settled.

Additionally, I have been on a waiting list for an building parking spot for three months without being assigned one. Because I lacked access to the building's parking, I had to park on public parkings, where my vehicle was vandalized. This resulted in a police report and approximately $1,500 in out-of-pocket repair costs. Given the ongoing three-month rent delinquency, it appears highly probable that the building withheld the parking assignment due to Blueground’s outstanding debt.

Prospective renters should be aware that paying Blueground in advance does not guarantee that the underlying property management is being paid or that your lease term will be secure.

Amazing Space for 2. Had the best time being able to cook food and hang out in a cozy space