TheAutoPartsShop Reviews 

299
TrustScore 3.5 out of 5

3.6

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Rated 4 out of 5 stars

Great deals on products. Simple to navigate through website. My only issue is that I didn't not receive a email with tracking number or any information letting me know that shipment was being delivere... See more

Rated 3 out of 5 stars

The part is a perfect match and fit. Communication lacked as far as shipping notification. Never received any info until the night before the item arrived. I honestly thought I had been scammed. Lol.... See more

Rated 4 out of 5 stars

I was told shipping information would be given as soon as part shipped. Didn't get shipping information until I told them to cancel my order. They sent me shipping information received the part 2 days... See more

Rated 5 out of 5 stars

Easy ordering, quick shipping, I was surprised I didn't receive a notice that it had shipped or the tracking number, but over all I was happy. Ordered Thursday and received the item Monday.

Company details

  1. Auto Parts Market
  2. e-Commerce Service

Written by the company

TheAutoPartsShop.com sells OEM & replacement parts at deeply discounted prices. Whether you are looking for brand name aftermarket parts or OEM/OES parts, TheAutoPartsShop.com has what you need at up to 80% off retail pricing. Combined with our FREE 2...


Contact info

3.6

Average

TrustScore 3.5 out of 5

299 reviews

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3.6

All reviews

(299)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Never received item

Never received item. When I called they said oh it's out of stock. No notification at all. Then they charged me. Had to dispute the charge.
Poor communication and not sure if this company is reputable

22 July 2024
Rated 4 out of 5 stars

I was told shipping information would…

I was told shipping information would be given as soon as part shipped. Didn't get shipping information until I told them to cancel my order. They sent me shipping information received the part 2 days later. Other than that everything was good

21 July 2024
Rated 1 out of 5 stars

The part was not in stock and I was not…

The part was not in stock and I was not informed that it wasnt. It wasnt until I contacted them, the day after the part should've arrived that they decided to inform me that the part was not available. To their credit, they did refund me immediately but had I not contacted them, guess they just let it ride?

18 July 2024
TheAutoPartsShop logo

Reply from TheAutoPartsShop

Dear Customer, Apologies for the inconvenience. Your refund is processed and settled to your cc bank on 24-Jul-2024 18:44:01 EDT. From the date of settlement you cc bank would take min 5-7 business days to deposit the refund to your cc account. Since the refund is settled with your cc bank, you would have to contact your cc bank if you don't see the refund in your account in 5-7 business days.

Rated 1 out of 5 stars

The return process is a sham

The return process is a total nightmare. I’ve sent numerous emails and photos of the differences in the part they sent. They will not take part back as it is under review by the company. They don’t care if it’s the right part only that it fits the bolt pattern. I cannot say what an unpleasantly disappointing experience this has been. It’s been three weeks and it’s still under review. I have a classic vehicle and explained the bumper they sent did for bolt holes but is much taller and much newer than the original. It’s a shame that they put you through such a process. Won’t shop here again!!!

24 June 2024
Rated 1 out of 5 stars

Never buying from again!

I never received a receipt for my purchase, had to make an inquiry for shipping details, and the part was junk. We installed the fan and it ran for half an hour before it gave out. (My husband is a 20yr mechanic and is damn good at what he does.)

13 July 2024
Rated 5 out of 5 stars

Making Memories

I had to have an ecu for an older mini-truck redoing in memory of a friend who passed. One of only places could find and best price.

20 July 2024

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