The aDoraBle Pooch Company Reviews 

338
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, gorgeous handmade designs, and remarkably fast delivery services provided by the team across all individual orders. Many people also mention the wonderful customer care, helpful sizing advice, and supportive communication that makes shopping entirely pleasant and straightforward. However, some reviewers noted occasional issues, mentioning that shipments occasionally took longer to arrive, specific sizes were sometimes unavailable, or customer support responses were delayed. Despite these minor drawbacks, consumers remain deeply satisfied with their overall purchases, wonderful accessories, and the consistently beautiful items received.

What people talk about most

Product

Customers had positive experiences with product, expressing great satisfaction with the high quality and... See more

Quality

Consumers find quality to be positive and consistently praise the high standards of the items. Reviewers note... See more

Delivery service

Clients share positive opinions on delivery service, noting that orders arrive very quickly and efficiently.... See more

Customer service

Reviewers highlight positive aspects of customer service, noting great communication and advice via the chat... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrived on time, I unfortunately ordered wrong size but no problem for company offered me a replacement, sending back made easy via RM pick up. Devastated that didn't have size I needed (shows how po... See more

Company replied

Rated 5 out of 5 stars

I love The Adorable Pooch Co! The quality is always amazing and the products are a piece of art! Kayla hand draws it all herself! The customer service is always great and it's my favourite harness com... See more

Company replied

Rated 5 out of 5 stars

Delivery was very quick, the items were all beautifully wrapped in the box . The harnesses are great we love the fit on both our dachshund and a cocker spaniel, they are soft and comfortable, the coll... See more

Company replied

Rated 5 out of 5 stars

The quality of the products is simply devine, the customer service is second ro none, they treat you like royalty and the delivery is SO fast I can't collect it faster and I live near the store. Abso... See more

Company replied


Company details

  1. Pet Store

Written by the company

Stylish, classy and comfortable premium dog walking accessories for all dogs. Harnesses, collars, leads and much more! Designed in the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

338 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.9

All reviews

(338)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant product with great attention…

Brilliant product with great attention to detail on the design and it’s exactly what it says on the web site. Have bought a few harnesses for our Otto the sausage pooch & fits perfectly. Love 🩵🤍💙love the cornflower range & the handle comes in very useful when you have a sausage pooch ready to escape through the garden fence.

25 March 2024
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Reply from The aDoraBle Pooch Company

Thanks so much for leaving us such a lovely review Sharon, we are also pleased that you love the Cornflower Bloom range so much. We hope you enjoy your new AP goodies.

Rated 5 out of 5 stars

My favourite pup brand at the minute

My favourite pup brand at the minute! I’ve been meaning to write a review for a little while now as I love this brand! I ordered the lavender haze collar for our new puppy and it arrived so quickly and looked stunning on our black show type cocker spaniel 😍as our pup has gotten bigger and ready to go on walks I ordered her a matching harness and it arrived the next day - I was shocked at how quick it arrived as I’ve ordered bits from other companies that haven’t yet! The colours really pop and the design is so intricate and beautiful, I’m having to hold myself back from buying too much that she will grow out of soon 😅the packaging is always lovely as well. Just had to go on a bit of a tangent about how impressed I am with this brand and will definitely be using them as my first choice for all her pup wear! Highly recommend- also very affordable for the quality in my opinion 😁

14 March 2024
Unprompted review
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Reply from The aDoraBle Pooch Company

Thank you for leaving us such a kind and honest review, we are so pleased to hear you found the delivery quick and efficient. We really appreciate you taking the time to share your positive feedback. We hope you love your AP items.

Rated 5 out of 5 stars

Great products and amazing customer…

Great products and amazing customer service! Ordered 2 collars however the sizes were slightly wrong for our dog.
Really easy returns and exchange service. Was informed of when they received my return and they sent the new sizes out instantly, arrived the following day!! Will definitely be recommending and using again! Thank you

12 March 2024
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Reply from The aDoraBle Pooch Company

Thank you for leaving us a review Tom, we are so pleased to hear you found the return and exchange process simple and easy to manage. We really appreciate you taking the time to share your positive feedback. We hope you love your AP items.

Rated 5 out of 5 stars

Absolutely love this company

Absolutely love this company, lovely lovely people and everything is beautifully made and brilliant quality!

23 February 2024
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Reply from The aDoraBle Pooch Company

Thank you so much for your review, we are so pleased you are happy with the overall experience here at AP. We hope you love your new items.

Rated 5 out of 5 stars

Amazing company

Amazing company! I had some issues with my order not dispatching and they sent out a new order for me within 2 days! Great customer service from Brad and just overall great company to deal with and sort any problems for you. Will definitely be ordering again!!

7 March 2024
Unprompted review
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Reply from The aDoraBle Pooch Company

Thank you for your review Sophie, we are really happy to hear you feel our customer service is up to standard and we hope you enjoy your new AP goodies!

Rated 5 out of 5 stars

Very good quality products

Impressed by the super fast delivery since I live in the Netherlands. I love the items and definitely recommend them to everyone. The customer service is also fast and very nice.

6 March 2024
Unprompted review
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Reply from The aDoraBle Pooch Company

We are really glad to hear that you recieved your items timely with no delay, thank you for leaving us such a lovely review. We hope you enjoy your new AP items.

Rated 5 out of 5 stars

Dashound accessories

I love all my orders,very quick to come,made very well and turned up in a box with tissue paper And sticker,would highly recommend very good quality 😀

26 February 2024
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Reply from The aDoraBle Pooch Company

Thank you for your review, we are so pleased to hear you enjoyed unpackaging your new AP goodies! We hope you love your purchase.

Rated 5 out of 5 stars

Excellent clothing quality too!

Not only I am satisfied about the quality of the harness but also of the embroidered sweatshirt we got! It’s so soft and nice. Love it!

22 February 2024
Unprompted review
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Reply from The aDoraBle Pooch Company

Thank you so much for leaving us such a lovely review, we are so happy to hear you are satisfied with your experience at AP!

Rated 5 out of 5 stars

Brilliant Customer Service!

Excellent and fast customer service! Nothing more could have been desired. literally responded to my query in the chat feature in a matter of minutes.
The products have an amazing selection, are really cute, and are reasonably priced. I heartily endorse
:)

20 February 2024
Unprompted review
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Reply from The aDoraBle Pooch Company

Thank you so much for taking the time to leave such positive feedback on your experience with us. Customer care and overal service is so important to us, so we are thrilled to hear you have been listened to properly! Thanks again, Team AP.

Rated 5 out of 5 stars

Absolutely LOVE LOVE LOVE this brand

Absolutely LOVE LOVE LOVE this brand, ordered my products yesterday around 2pm and they arrive the following morning. The team are always super nice and happy to help when. If I could I would give a lot more stars. Thanks guys ⭐️⭐️⭐️⭐️⭐️

7 February 2024
Unprompted review
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Reply from The aDoraBle Pooch Company

Thank you so much for your lovely review Tom! We are so grateful for your kind words. We pride ourselves in fast and efficient delivery, so we are thrilled to hear you received your order within 24 hours! Thanks again, Team AP.

Rated 5 out of 5 stars

Such great quality I couldn’t get over…

Such great quality I couldn’t get over how well it was made! The quality was top tier. I couldn’t be any more happier with the harness, collar and leash. Definitely recommend!

25 January 2024
Unprompted review
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Reply from The aDoraBle Pooch Company

Thank you so much for your review Rosanna! We are so pleased to know that you have been so impressed with your set from us. We pride ourselves in quality and hope that you love the products in the future also! Thanks again, Team AP.

Rated 5 out of 5 stars

Amazing all round

My first time ordering from adorable pooch company and it certainly won’t be the last really impressed with the quality of the products, delivery was super fast and packaged lovely. Would recommend to others and will be buying our puppy lots more too!

15 January 2024
Unprompted review
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Reply from The aDoraBle Pooch Company

This is so lovely to hear you have enjoyed your overal experience shopping with us! We hope your puppy loves their new goodies and we really appreciate the onward support you are showing us! Thanks again, Team AP.

Rated 5 out of 5 stars

My purchase

The products I purchased were far superior than items I can find at local pet stores. I would recommend pet collars and harnesses from this company.

28 December 2023
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Reply from The aDoraBle Pooch Company

Thank you very much for such a kind review Kristy. We are so pleased to hear you have been so impressed with our harnesses and collars! Thanks again, Team AP.

Rated 5 out of 5 stars

Fabulous harnesses always beautifully…

Fabulous harnesses always beautifully designed and extremely sturdy for a robust pup !! Super quick postage and always arrives carefully packaged. Highly recommended

28 December 2023
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Reply from The aDoraBle Pooch Company

This is so lovely to hear that your pup finds the harness durable and sturdy enough! Thank you for providing us with your feedback and how much you have enjoyed the experience purchasing with us! Thanks again, Team AP.

Rated 5 out of 5 stars

Quality is superior and patterns are…

Quality is superior and patterns are just lovely! Comfortable for our little pup, he just loves his harness!

28 December 2023
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Reply from The aDoraBle Pooch Company

Thank you for your review Lisa! We are so pleased to hear you have been overly pleased with the quality of our products and your little pup is comfortable when on his walkies! Thanks again, Team AP.

Rated 5 out of 5 stars

Amazing experience

Amazing experience! I bought from Spain and needed to change the size and they were very supportive. It arrived everything super fast and I love the products! It’s the second time I bought something and for sure not the last time.

7 December 2023
Unprompted review
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Reply from The aDoraBle Pooch Company

Thank you so much for leaving us such a kind review Julia! We are so pleased to hear you have been impressed as a returning customer, we value your feedback massively. Thank you again, Team AP.

Rated 5 out of 5 stars

Lovely business

Very well packaged. It’s are beautiful and well made! Very happy.

28 November 2023
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Reply from The aDoraBle Pooch Company

Thank you for leaving us such kind words from your recent experience purchasing with us Emma! We are really grateful for you taking the time to let us know you are so happy with the overal service. Thanks again, Team AP.

Rated 5 out of 5 stars

Fantastic little small business for dogs and their humans

Go give this small business your custom and you won't be disappointed! I've ordered three items so far, been pleased with the two I've got, with the third on the way. They're extremely efficient and they package their goods so nicely too!

5 December 2023
Unprompted review
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Reply from The aDoraBle Pooch Company

Thank you very much for taking the time to leave us a review from your recent experience with us! We are so pleased to hear that you have been consistently impressed with onward orders. It means so much to know you love the products! Thanks again, Team AP.

Rated 5 out of 5 stars

Fast delivery Easy to navigate website…

Fast delivery Easy to navigate website and great selection of items to choose from.

28 November 2023
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Reply from The aDoraBle Pooch Company

Thank you very much for your kind review Jill. We are so pleased to hear you found the navigation of our website not overwhelming and comfortable to us. We pride ourselves in efficient delivery and are really happy to hear your order arrived promptly. Thank you again, Team AP.

Rated 5 out of 5 stars

As a first time dog owner

As a first time dog owner, I was overwhelmed with the choice on companies that made dog apparel. In a market that is over saturated - The Adorable Pooch Co stands out as it's clear that there is a lot of thought and effort gone in to each design they make, they are unique and the variety of style appeals to many different people with different tastes. I have become an avid fan on AP's dog and human apparel and have had the pleasure of meeting the lady behind the business. I highly recommend them to anyone looking for gorgeous designs and quality.

2 December 2022
Unprompted review
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Reply from The aDoraBle Pooch Company

Thank you so much for taking the time to send us such lovely feedback Lucy. We are so grateful for your honesty and kind words. To hear you are now an AP fan is just so lovely! Thank you again, Team AP.

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