The aDoraBle Pooch Company Reviews 

338
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, gorgeous handmade designs, and remarkably fast delivery services provided by the team across all individual orders. Many people also mention the wonderful customer care, helpful sizing advice, and supportive communication that makes shopping entirely pleasant and straightforward. However, some reviewers noted occasional issues, mentioning that shipments occasionally took longer to arrive, specific sizes were sometimes unavailable, or customer support responses were delayed. Despite these minor drawbacks, consumers remain deeply satisfied with their overall purchases, wonderful accessories, and the consistently beautiful items received.

What people talk about most

Product

Customers had positive experiences with product, expressing great satisfaction with the high quality and... See more

Quality

Consumers find quality to be positive and consistently praise the high standards of the items. Reviewers note... See more

Delivery service

Clients share positive opinions on delivery service, noting that orders arrive very quickly and efficiently.... See more

Customer service

Reviewers highlight positive aspects of customer service, noting great communication and advice via the chat... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrived on time, I unfortunately ordered wrong size but no problem for company offered me a replacement, sending back made easy via RM pick up. Devastated that didn't have size I needed (shows how po... See more

Company replied

Rated 5 out of 5 stars

I love The Adorable Pooch Co! The quality is always amazing and the products are a piece of art! Kayla hand draws it all herself! The customer service is always great and it's my favourite harness com... See more

Company replied

Rated 5 out of 5 stars

Delivery was very quick, the items were all beautifully wrapped in the box . The harnesses are great we love the fit on both our dachshund and a cocker spaniel, they are soft and comfortable, the coll... See more

Company replied

Rated 5 out of 5 stars

The quality of the products is simply devine, the customer service is second ro none, they treat you like royalty and the delivery is SO fast I can't collect it faster and I live near the store. Abso... See more

Company replied


Company details

  1. Pet Store

Written by the company

Stylish, classy and comfortable premium dog walking accessories for all dogs. Harnesses, collars, leads and much more! Designed in the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

338 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.9

All reviews

(338)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cute gear arrived quickly

Collars arrived really quickly, and are very cute and well made.

28 October 2024
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Reply from The aDoraBle Pooch Company

Thank you, we're pleased you were happy with our service and products

Rated 5 out of 5 stars

Beautiful things for a beautiful girl

Beautiful things for a beautiful girl. Lead, collar,
harness and matching accessories, perfect for our baby little sausage. Also I am loving the dachshund sweaters designed specifically for their adorable bodies. I shall wait until she’s grown a bit and then invest in one for her. Thank you for your all lovely things.

28 October 2024
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Reply from The aDoraBle Pooch Company

Thank you so much for your kind words! We're pleased you found a snuggly jumper for your little sausage :-)

Rated 5 out of 5 stars

Lovely collar.

The dog collar was just as it was shown in the picture and just the job for my son's dog. It was well presented and packed.

25 October 2024
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Reply from The aDoraBle Pooch Company

Thank you for your kind review!

Rated 5 out of 5 stars

10/10

I have placed quite a few orders with them before and this one, just like all the others did not disappoint! Everything is flawless, from the products and their designs to the packaging and care that they have with the orders you place, not to mention that the quality of the items is amazing. As I don't live in the UK, I always have to talk to the AP team about shipping arrangements and whatnot and they've always been so considerate, I have never had any sort of problem with them. Would totally recommend!

25 October 2024
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Reply from The aDoraBle Pooch Company

It’s a pleasure to have you as part of our community, and we look forward to continuing to make every experience a great one.

Rated 5 out of 5 stars

Exceptional

This beautiful business puts their heart and soul into everything and it’s clear to see. Every design is captured perfectly and hand painted by Kayla.

Every single product we have bought from The Adorable Pooch is always faultless and of the best quality.

Hats off the you guys and keep doing what you’re doing!! We love you!!

24 September 2024
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Reply from The aDoraBle Pooch Company

We’re thrilled to hear that you love our designs and our support means so much to us.

Rated 5 out of 5 stars

Most beautiful designs

Most beautiful designs! And great quality! Love the hike and go range for my cocker

24 September 2024
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Reply from The aDoraBle Pooch Company

Thank you for your wonderful review! We’re so pleased to hear that you are happy with our products.

Rated 5 out of 5 stars

Cream embroidered t-shirt order

Just received my order of an embroidered cream t-shirt. I had a silver dapple and tan dachshund done and I’m so pleased with it. It came beautifully packaged in a flat box with an autumnal sticker on the outside and the same theme sticker sealing up the polka dot tissue paper. The t-shirt is great quality and arrived quickly. It’s exactly how I thought it would be and I can’t wait to wear it!

4 October 2024
Unprompted review
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Reply from The aDoraBle Pooch Company

We're delighted to hear you were pleased with your personalised order! Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Sometimes a brand just gets it right…

Sometimes a brand just gets it right and The aDoraBle Pooch Co are one of those brands. From their amazing designs, created in house by Kayla, to their exceptional customer service, everything is always to the highest standard.

I recently purchased harnesses from their autumn collection and they are stunning, the colour combinations and attention detail is second to none.

Our pets are family and AP get that and that is why time and time again I will always go back to them.

24 September 2024
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Reply from The aDoraBle Pooch Company

Thank you for your kind words and for choosing us time and time again. Your loyalty truly means so much to our team.

Rated 5 out of 5 stars

A company you can trust.

Fabulous service, ordered and delivered the next day. Gorgeous, well made harness and matching collar.
All of AP designs are hand drawn and then beautifully developed into the finished product.
Lovely, kind and genuine owners make it a pleasure to shop with. 😀 🥰

24 September 2024
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Reply from The aDoraBle Pooch Company

We’re delighted to hear you appreciate our artistry and products, thank you for leaving us a review.

Rated 5 out of 5 stars

Love love love The Adorable Pooch

Love love love The Adorable Pooch Company. I’ve never liked harnesses but always thought they look so pretty. Went in store with my Cockapoo Winnie and the help and advice I received was fabulous. I literally could have bought the whole shop. We are now harness converts after being shown their Hike & Go range. I’m already on my second and afraid I may have to purchase a whole set with each new range brought out. The designs are exquisite and so beautiful. It’s so hard to choose which one to have!

30 September 2024
Unprompted review
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Reply from The aDoraBle Pooch Company

Thank you for your kind words and for choosing us time and time again. Your loyalty truly means so much to our team.

Rated 5 out of 5 stars

Quick shipping, great communication and awesome products

Ordered a harness, collar, leash and matching (human) sweater during the autumn release.
When we send a message requesting a different delivery address, we quickly received a response and had the address adjusted. No fuss!

Despite the massive release surge and this being an international order, we received the package in 7 days. Much faster than expected!

The collar and leash from the Hydroflex Lite collection feel soft and are very easy to clean despite being cream. The Dutch clay-filled grass fields have not yet managed to permanently stain them.
The Hike & Go Lite harness is as functional as it is pretty. The print matches our expectation (and the design is gorgeous!). The harness itself is lightweight and flexible, thanks to the sizing charts the breast-band is long enough our pup keeps his armpits clear making him much more comfortable wearing it. This harness collection also has a neck-buckle, which is perfect and part of the reason for our purchase, as he is much more comfortable with putting this on than an over-head harness! I think our pup would rate just that at 5/5 starts already.

Lastly, the sweater from the autumn collection is comfortably soft and perfectly warm! For me the sizings described matched accurately once more.

So all-in-all very accurate descriptions both regarding quality, fabric and product as well as sizing! We are very content with our purchase and will probably return for more spring/summer themed harness as the time comes!

21 September 2024
Unprompted review
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Reply from The aDoraBle Pooch Company

Thanks a lot for the great review - you’ve officially made our team smile today! If you ever need anything else, you know where to find us.

Rated 5 out of 5 stars

Highly reccomend The aDoraBle Pooch Co!

We absolutely LOVE The aDoraBle Pooch Co.

We first ordered summer this year (2024) from the beach collection. We'd heard good things about their products and they did not disappoint.

The harnesses are extremely well made and durable, we have the hike and go style which is perfect for Coco as she doesn't like things going over her head and has tendencies to run after squirrels and birds, so the back handle is perfect to get ahold of her with ease.

Our Coastal Sea Grass harness and sailor bow have been through the wash A LOT. It's our go to beach harness, so it's been in the sea, rolled around in the sand, through muddy sand, everything. It always comes out the wash looking brand new again which some brands don't. They always dry really quickly and don't change shape. The material is lovely and soft, and the buckles are strong.

We've recently added to our collection from the new autumnal range. Again, harnesses and bows are very good material, very strong and stunning designs.

We've also had our first AP blanket from the Autumn collection, and it is honestly the best blanket I have ever owned. It is so soft and snuggly and huge! From a business that is mostly dog items, the blankets are huge. I absolutely love it, I can get wrapped up on the sofa and all snug with it. We will definitely be buying more blankets because I've never had one as good.

Highly reccomend this business, absolutely amazing products with amazing quality and service! 💕

4 September 2024
Unprompted review
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Reply from The aDoraBle Pooch Company

We’re blushing over here - thank you! We're always happy to help, and we look forward to seeing you again.

Rated 5 out of 5 stars

Adorable buisness ❤️

We have been buying from adorable pooch for around two years now and they never cease to amaze us everytime they bring out a new collection.
Not only are their products extremely good quality and made to last but their attention to details is outstanding, from the beautiful packaging to the hand draw designs printed onto their care cards which change with the season collections.
Kayla and Brad are the most down to earth buisness owners who clearly strive at putting their customers at the forefront of their buisness.
Kayla hand paints all her stunning designs in watercolour and often shares videos of her painting to their buisness Instagram account…. If you want to watch something to soothe the soul after a stressful day these videos are 👌🏻
From start to finish the care and love for their business is plain to see in everything they do, we are always waiting in excitement for the next new launch to get our hands on the latest pawdrobe essentials ✨
This buisness is not just for the pups but an absolute joy for the pawrents every time a beautiful AP box of treasures arrives at the doorstep ✨

1 September 2024
Unprompted review
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Reply from The aDoraBle Pooch Company

Thank you for your continued support! It means a great deal to us that you keep choosing our service. We truly value your loyalty.

Rated 5 out of 5 stars

by far the best brand around!!!

Adorable Pooch is by far the best all round dog company about! The attention to detail in every single one of their collections is just insane, and always thinking of the dogs comfort! My girls personally love their hike and go Lite harness as they don’t rub under their arms like i’ve found some other brands to!

Adorable have also created an amazing network of friendships and allow fellow dog pawrents to come together with a common ground.

We have absolutely loved seeing all the new launches and one of our highlight of the years was meeting the guys at dogfest!!

I also love how collections are incorporated to also include the humans! we personally love our supersize berry blanket that have bought in preparation for moving into our new house, the girls are gunna love getting cosy :)

Now shout it from the rooftops, if you’ve not tried any of their products, WHAT ARE YOU WAITING FOR????

with love pippa_and_nellie

30 September 2024
Unprompted review
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Reply from The aDoraBle Pooch Company

Thanks a lot for the great review - you've officially made our team smile today. Thank you for your continued support! It means a great deal to us that you keep choosing AP, we're pleased to have you in our community.

Rated 5 out of 5 stars

Collar for my Dachshund

I ordered a collar for my dachshund and unfortunately I received the wrong one. I contacted aDoraBle and they rectified the problem immediately and without quibble. I am very satisfied with their customer service and their products are highly recommended. I am sure my dachshund will appreciate her collar and I will be ordering some other products shortly to match! Regards Stephen (and Ziggy!)

27 September 2024
Unprompted review
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Reply from The aDoraBle Pooch Company

Thank you for taking the time to share this lovely feedback. We’re thrilled that you’re satisfied with our service, and we look forward to serving you again soon.

Rated 5 out of 5 stars

Great Quality

very good quality and good sale bargains

27 August 2024
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Reply from The aDoraBle Pooch Company

Thank you for your review, it means a lot to us.

Rated 5 out of 5 stars

Fantastic customer service

Couldn’t fault their customer service when I had a couple of questions, fast delivery and excellent product.

27 August 2024
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Reply from The aDoraBle Pooch Company

We’re delighted to hear you had a great experience with us. We appreciate your support!

Rated 5 out of 5 stars

The best pet accessory brand there is!

I now have 8 different harness sets for my 2 pooches (4 each) and multiple pieces of clothing for myself! Everything feels amazing and is pure luxury! The hand painted designs by Kayla are a real personal touch and we would never shop anywhere else for our dog accessories now we have found AP. Everyone is always so helpful online and in store with any queries! The best pet accessory brand!

22 August 2024
Unprompted review
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Reply from The aDoraBle Pooch Company

Thank you for being part of our adorable little pack! Your loyalty means the world to us and we love spoiling your pooch every time. 🐾💛

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