The Ace Of Vapez Reviews 

534
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

A loyal customer of approximately 4 year's. Both wholesale and Retail... Great product's at fair prices, whilst that's what most people look for these day's. TAOV Team - go onestep further... See more

Rated 5 out of 5 stars

I ordered some vape liquids from this company and unfortunately there had been a picking error. I contacted them straight away and not only did they apologise for the mistake they expressed me the... See more

Rated 5 out of 5 stars

First off, black Friday bogoff offer was brilliant value for money. Free DPD delivery was great. Ordered over the weekend, order processed Monday, delivered Tuesday. I was expecting the usual 3 days... See more

Company replied

Rated 4 out of 5 stars

We ordered a FLVRHAUS DIY kit which should have arrived with 8 pink & 8 green mixture bottles as per the website pictures. This is our preferred mix. However, it came with 12 green and 4 pink. Not rea... See more

Company details

  1. Electronic Cigarette Store

Written by the company

The Ace Of Vapez, manufacturer, distributor and wholesaler of E-liquids, Hardware and Accessories for all styles of vapers!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

534 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(534)

18 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic customer service

I ordered the Ether rta and the Ether glass pack.Unfortunately when my package arrived I had been sent the Nightmare rda 25mm and the Ether glass pack. I contacted them and resolved the mistake. Anyway I decided to keep the rda because I wanted it.I reordered Ether rta which arrived today. Great customer service great prices and great delivery time.I cannot thank them enough.

4 November 2023
Unprompted review
The Ace Of Vapez logo

Reply from The Ace Of Vapez

Many thanks for your review! It was no issue whatsoever, so pleased your enjoying them both!! Kind regards Team TAOV!!

Rated 5 out of 5 stars

A*****

Brill place to buy from been buying from them over 12 months now great prices and fast delivery too

25 October 2023
The Ace Of Vapez logo

Reply from The Ace Of Vapez

Many thanks for your review! Kind regards Team TAOV!!

Rated 5 out of 5 stars

Reliable

Reliable, fairly quick delivery

30 September 2023
The Ace Of Vapez logo

Reply from The Ace Of Vapez

Many thanks for your review! Kind regards Team TAOV!!


Rated 5 out of 5 stars

Amazing

I can sum this place up in one word.
AMAZING!!!

25 August 2023
The Ace Of Vapez logo

Reply from The Ace Of Vapez

Many thanks for your review! Kind regards Team TAOV!!

Rated 3 out of 5 stars

Better delivery service is needed

We have used the online ordering for many months now. To start with the free royal mail delivery was great, a few days, never any longer. Then for whatever reasons it changed and was taking upto a fortnight, maybe a little longer at times! I know its free delivery but thats not good enough! When I rang the ace of vapez to query it, they were no help and to be honest didnt really seem bothered.
We now order and pay for next day delivery which thankfully still works out cheaper than going into the shop.

26 August 2023
The Ace Of Vapez logo

Reply from The Ace Of Vapez

Many thanks for your review, we have been working hard to provide better delivery options to our customers ensuring a better experience. We have updated our delivery methods to provide a better service. Kind regards Team TAOV.

Rated 5 out of 5 stars

Spent £100

Spent £100 an receved all my products with no problem and delivery was fast so happy as a peach

27 August 2023
The Ace Of Vapez logo

Reply from The Ace Of Vapez

Many thanks for your review! Kind regards Team TAOV!!

Rated 1 out of 5 stars

I have came to this vape shop for years…

I have came to this vape shop for years - the one in codsall in particular, i have always had great customer service&products however recently they have really changed.
I went and brought an Aspire Gotek refillable vape in around may. It was great until july when it stopped working - just stopped puffing. I went and spoke to Rog and took it for him to look at. I was not intending for a refund or any free products, i was hoping he could perhaps just have a look at the battery or more into it - however his attitude was disgusting and presuming i was just there for money. There was a customer behind me, during me showing Rog my vape and telling him the problem he was looking at the customer whilst talking to me, and laughing at the same time, as if he was getting the customer to agree that it was my fault my vape has broke and i was stupid. he went on to say it must have broke because i charge it on the wall..until i corrected him and said i charge it from my laptop. The next thing was that i must be smoking it dry - i also had to correct him on this., why would i smoke a vape with no juice? it just wouldn’t happen, so after that he didn’t even say sorry, he just said no it’s gone, and said “yes mate” to the next customer. i had to butt in and ask him if i can buy another vape. he then changed his tune.
Since this, it is now september and the exact same thing has happened to my new vape - it’s just stopped puffing. I am choosing to right a review instead of take the vape in because clearly i’ve got products from a dodgy batch or something but instead of admitting and apologising for the fault i am not being told it’s my fault when i’m not even doing the things he was saying.
I advise NOT to get one of these vapes. I also advise not to expect such a happy welcome when you go, just don’t bother at all.

2 September 2023
Unprompted review
The Ace Of Vapez logo

Reply from The Ace Of Vapez

Good morning, Firstly thank you for your honest review, I am saddened however to how how you feel your visit into store went and the issues that you are experiencing with your device. Please feel more than welcome to contact myself direct jon@taovdistro.co.uk and I will most certainly look into this matter and find the best possible outcome. Kind regards. Jon

Rated 5 out of 5 stars

Happy user of AOV

Order arrived as purchased. High quality products. Easy to use website and nice discount in multi buys.
Delivery took 5 days but as long as you order before you run out there’s no issue.

27 July 2023
The Ace Of Vapez logo

Reply from The Ace Of Vapez

Many thanks for your review! Kind regards Team TAOV!!

Rated 5 out of 5 stars

Shopped here a few times

I've shopped here a few times, always great products and great customer service. Thoroughly recommend!

2 August 2023
Unprompted review
The Ace Of Vapez logo

Reply from The Ace Of Vapez

Many thanks for your review!Kind regards Team TAOV!!

Rated 5 out of 5 stars

I have been using The Ace Of Vapez for…

I have been using The Ace Of Vapez for a few years and I just wanted to say about the excellent customer service I get from Adam as my account manager and also today from Alex who sorted out an outstanding issue for me quickly and efficiently. Well done and much appreciated!

4 August 2023
Unprompted review
The Ace Of Vapez logo

Reply from The Ace Of Vapez

Many thanks for your review!Kind regards Team TAOV!!

Rated 5 out of 5 stars

First visit to the ace of vapes

Decided to make a visit to the ace of vapes after being recommended by a friend. Deciding to change from the elf bar/ lost Mary to a cheaper alternative.

Scott was absolutely fantastic his product knowledge was great and didn’t try to get me to spend ££££

I’ve came out with a vape that works great and they currently have a deal on this so even better.

I will definitely be using the ace of vapes again!

10 June 2023
Unprompted review
The Ace Of Vapez logo

Reply from The Ace Of Vapez

Thank you so much for the 5 stars and for letting us know that Scott has looked after you on you very first visit to us. This is sure to be passed along so that Scott and the rest of the AOV team can see this incredible review !

Thank you
Team TAOV

Rated 5 out of 5 stars

The whole experience with ace of vapes…

The whole experience with ace of vapes has been a great one I am a returning customer and will continue to be while they hold such high standards.

25 May 2023
The Ace Of Vapez logo

Reply from The Ace Of Vapez

Thank you not only for the 5 stars but for the amazing review that has followed them . We are pleased to be told about our high standards and it keeps us moving forward to try and exceed those standards.

Thank you
Team TAOV

Rated 5 out of 5 stars

Been ordering from here for years

Been ordering from here for years. Have messaged with queries before and received speedy helpful replies. Once had an issue with incorrect order and it was sorted straight away! Thanks

28 May 2023
The Ace Of Vapez logo

Reply from The Ace Of Vapez

Thank you so much for taking the time to leave us a 5 star review.
Not only do we value your custom but we also love it that you know you can come to us for quick responses regarding anything that you need to know.

Again thank you for coming here.

Kind Regards
Team TAOV

Rated 5 out of 5 stars

Order has always been correct

Order has always been correct, delivery is quick and the products are perfect for my needs! Easy process = A happy regular customer

26 April 2023
The Ace Of Vapez logo

Reply from The Ace Of Vapez

Thank you very much for the 5 stars and for the amazing review that follows it.
We are grateful that we have such loyal customers like yourself that take time to come here and leave us amazing reviews.

Thank you
Team TAOV

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look