The Bed-shop Reviews 

Disappointed customer
I am very disappointed with the service I received from The Bed Shop in Protea Glen.
In March, I bought beds from the store and clearly explained several times that I wanted soft beds. Delivery was done on the same day, but when I got home, I discovered that the beds were too high and very firm, which is not what I asked for.
I went back to the store to request an exchange for the correct soft beds. On Friday, 15 May, I was told that I must pay R1000 per bed, which is R2000 in total, just to exchange beds that were not what I requested in the first place.
This has left me heartbroken, stressed, and disappointed. As a customer, I expected better service, understanding, and fairness. I simply wanted the beds I originally asked and paid for.
Under South Africa’s consumer laws, goods should match what was agreed upon at the time of sale.

They should change their promise statement or honour it
I spent 6000 on a bed which was said to be discounted on its actual price
That was Fourways mall store.
To my surprise,6 months down the line the bed is making some noises when turning. I can't be helped so l must sleep on a broken bed with my 6000 down the drain 😭

We need a quick service to get my old dad a bed to move quickly into a new bungalow I phoned keiron and he fixed us up immediately came on time with a quality ottoman bed as I requested great service helpful lads kind and polite

Good day

I will never recomend the bed shop as never been explained to me that if something happen to my Bed the bed must not have stains and on there Origanal conditsion.

Now on the December 2024 i have contact keywest branch with no help or inspection so now on sunday we notice something is rong with the based we contact head office but now suddenly there refuses to repair or replace my bed matrass

I will never tel someone to buy from the bed shop

We bought a bed , headboard , mattress and vase and were served by the manager of the shop . He told us the total cost and we paid by card. We were informed the bed would be delivered in 2 or 3 weeks . 4 weeks later I called the shop and they informed me they dont know how they missed the delivery of the bed and that it lies in the shop. They delivered the bed on today without
headboard and are asking us to pay for it again . I asked for refund of my money and for the bed to be returned and the owner has refused , yet the bed has just been delivered. What a pathetic service . If the company is struggling to operate why not shut down instead of robbing innocent people .

Bed shop kelham island - unfairly rents out car spaces to residents to earn income and pressures residents for cash payments only

The bed shop parkgate
Bought a bed in the past and everything was fine.
Today, I can't say the same.
Bought a single mattress today, the salesman guy Rob told us the measurements for the bed was standard, I said the bed measure 2m but he told us that would be fine, I even asked if I could buy it online because I wasn't sure about thecl sizes and I also mentioned about the return but because he just wanted to sell he didn't say anything.
I got home and surprised surprised the matress doesn't fit.
Called the shop and his suggestion was to add a pillow cause they don't accept the return. It's ridiculous because he could have said something when we were in the shop and I wouldn't buy.
I would give it a 0 star.

I bought a bed from the Steve Biko branch 2 weeks ago, it was delivered last week on the 1st of November 2023. As am writing this review today 08th November 2023 the bed has sagged in the middle it didn't even last a month. What a waste of money. Please save yourself the waste and don't buy from them.

We bought a bed in 2021.they told me they can't find my receipt on the system...They told me without the receipt they cannot help me... It's not fair..its not even 2 years and the bed is sinking.. Noi

I bought a bed online. Just to find out that they do not have the bed in stock. Now I have to wait 14 working days for them to refund my money.

On the 10th of Jan I bought a double bed online that was R5159, only to get only double mattress delivered. Upon enquiring I was told I ordered matrass only. The same matrass that I saw online for only R4809. No sure if I was scammed or the system is faulty.
The entire shopping experience was just poor. The only receipt I got was the proof of payment sent to me by pay fast other than that, the shop sent me nothing, no email no paper receipts even on the day of delivery no copy was left for me.

very fast, love it

Do not purchase from The Bed Shop Group!! Very good at taking your money, very bad on delivering! and very poor customer service.

I normally don’t write bad reviews. This is probably been one of the worst buying experiences i’ve had! I should have done more research myself beforehand. Also I should have gone with my gut feeling after talking with the sales guy for 15 minutes. After looking at other website reviews, I have found the reviews to be 50/50. Knowing this beforehand, I would have stayed well clear! The whole experience has been worse than dealing with a 3rd hand car sales person, at least you get your car on time. No offense to used car sales people.

On 8/11/2019 I spent $700 on a frame & mattress. At the time I thought it was an OK deal.
I was informed at the time I would take delivery by 11/15/19. Mid afternoon I called the store to find why I had not taken delivery. Was informed that the mattress had not come in and wasn’t able to deliver until the middle of the following week. Would have been nice to receive a call beforehand so I didn’t have to wait all day for them.
Sales guy gave me the phone number of the delivery department of the company to get a better delivery date. I found this to be unacceptable, the store I purchased from should be the ones tracking down my delivery.

Received a call from the delivery department on 19/11/19 that they would deliver on 20/11/19 between 10:00am & 17:00 & that I would receive a call one hour beforehand.
I missed 2 calls as I was driving, making a quick trip at the time. They didn’t leave any voicemails so I did not return any of the calls.
I called the sales guys later on to find out why I had not taken delivery. He said that the tried to call & texted me. I did not receive any texts from them and I asked why they didn’t leave a voicemail, he couldn’t answer and avoided answering the question. He told me to call the delivery department to find out when I would. Again unacceptable, I should not be the one chasing down my order.
I called the delivery department, they said that they could not deliver until 26/11/19 & it would be between 10:00am & 17:00
I mentioned that I needed a better time frame than this as I could not wait around for a third day. Lady I spoke to said they couldn’t at the time & for me to call on the day of the delivery.
I called on 26/11/19 for a more accurate delivery time, they still could not give one. How can you not give a two hour time frame on the day of delivery? When most other companies can. Very poor management!
Received call on 26/11/19 at 11:53am stating they would delivery in about one hour. Wow they delivered at 12:55pm, shame they delivered the incorrect base. I’m so over this company!

Do not purchase from The Bed Shop Group! do your research. They are very good at taking your money, passing the buck & not taking responsibility. Maybe they should look up the phase “under promise over deliver"
Please pass this info on to anyone thinking of buying from The Bed Store Group. Do them a favor, don’t let them!

Ordered the memory foam mattress. Very good value for money. Would use them again.

Incredibly kind!

Purchased a memory foam mattress for a little over 300£. The staff were really kind and nice, and the mattress is terrific.

I'd really recommend you go there in person. Their selection is impeccable!

Rang had excellent service ordered bed which was so easy and delivering bed with date requested ..

I was talking to a staff called Anita today and she was very nice friendly and helpful

I ordered, on 31/7/09 a kingsize bed which was supposed to be in stock as it was under clearance and 2 bedside tables. They emailed to say the bed would be delivered on the 7th August. It did arrive, but they had sent 2 top parts, the reason I knew this was because the bottom part should have had a draw - no drawer present. We told the driver immediately but all he said was phone the company. My husband spent the next 3 days trying to actually speak to anyone from that company. Eventually he got through and was told the bed had been put on order and will be with us in due course, no indication of when. Meanwhile we have no bed to sleep on as we got rid of our old bed!

Several days later we were told that the bed will be with us on 18th August. It didnt arrive. When we rang to find out why we were told that it was delivered but no-one was in which is an outright lie -we were in all day practically sitting by the window waiting as it was that important to us!

They then emailed a new delivery date of the 19th - guess what - it didnt turn up! Reason? The van broke down - yeah right. This company lies through there teeth.

The next delivery day was for today - 20th - low and behold a van pulled up and it was them! Hurray we thought, but all we got was the bed side tables, still nothing to sleep on.

Today we thought enough is enough and contacted Trading Standars and they told us that we have to email them and ask when they will be delivering the bed to give them one last chance and if it isnt forth coming only then can we ask to get our money back - I'm just thinking, all this just to get our money back. I really want the bed and some sort of compensation for all the hassle and money lost through days of work and no decent nights sleep.

It is not right that a company like this can get away with what they do when all they have to do at the end of it if someone takes the trouble to go to CAB or trading standards is there money back - your just back where you started then, with no bed! There has to be a way to stop people like this. They are actually making me ill with all this, in fact just sitting here typing thisiis making my blood boil!

All I can do is try to spread the word and try to warn others to avoid this co. like the plague! I also found that they had traded on ebay but are no longer registered due to tons on negative feedback. I wish I'd done my homework before hand or I would never have ordered from them.

Allin all this bed has turned out to be massively expensive in more ways than one!

I ordered the Fontainebleau range of bedroom furniture totalling nearly £2000, I was nervous at first but after speaking to them over the phone over a period of days I was satisfied with their professionalism and genuine care for my needs. The delivery arrived within 10 days and the two delivery men we're great! Overall I was very satisfied and would definately recommend this company!

Paid only £165 for a double faux leather bed, excellent service and speedy delivery. Ordered another 3 items after this and they arrived in exactly the same way! Keep it up guys!