Great Northern Reviews 

It was late on 50 minutes!!!! Terrible service

Amazing company. Run trains so well and frequently, especially on strike days. Life saver.

Incapable of being on time. But at least they have their enforcers on every train making sure you are getting ripped-off for their consistently late "service".

This company needs restructuring from the top down. I catch 2 overhead trains and a tube to work and this is the only line that messes around. 90% of the time the train is either late or cancelled.

Just an absolutely terrible service. More than half of the time my trains are either cancelled or so delayed that I miss connecting trains. How this company can keep running is beyond me and is the definition of a monopoly.

No driver I don’t understand how your always striking closing all trains down but when your open you haven’t planned a driver for a train how does that even happen how can you be that unorganised

Cancelled train AGAIN - didn’t even bother up loading info via website until it was to late - 90 minutes late to work 2k on a season ticket - JOKERS

Today, again a GNL train from Hornsey to morgate was cancelled with a very short notice, as usual. This is one of the many cancellations which take place every day. Unreliable service and pathetic communications

always late, can result in missing the connection great northern and Thameslink services at Finsbury Park. Constantly held at red signals without any communication from the train driver.

More often than not delayed - very frustrating

After yet another tuff day, i was faced with yet another dreadful service from not so great northern trains/ not so greater anglia trains.

Delays outbound to and from London from Ely and its now become so bad ive had to change my working hours to suit this awful service. Not only do these dreadful trains run late or cancel at short notice, but even when you get on them you are shaken like a damn coctail shacker.

Please guys get it sorted or ill just not pay these ridiculous fare charges for a terrible service and jump the trains like so many do.

Sort it out!!!

The service is awful. We're not on strike days and I've been delayed by 3 hours so far. It's far time the directors stopped making record profits and actually provided an acceptable service.
I pay £28 a day for this shameful service.
Would never recommend

They have to be the most over staffed and poorly run company in the history of train operators- I watch the 4 to 5 members of staff everyday for years and o have never and I mean never t have I ever seen them work - I am however getting to know they like strictly and Google box is a popular topic - I find myself becoming increasingly frustrated at the way they operate and hope one day someone takes control and runs it like a proper company

Even when they do choose to come to work they can’t run a reliable service.

I have been travelling on Great Northern services and all of the previous operators for over forty years. I have had enough experiences to write a book. And yet they do not know my name and they could care less what my name is. Just as long as they extract their pound of flesh for their entirely sub-standard service. I have met some genuinely helpful and friendly staff at the ticket office but they are rare on the ground. I have also encountered some polite and friendly staff through email contact. But without a doubt the service provided by the staff at the gates for platforms nine and ten at London King's Cross are remarkable for their rudeness, poor manners and downright surliness. It's almost like they feel they are doing me a favour by allowing me to spend thousands of pounds a year for a dreadful service. And almost as equally bad are the staff on the customer help desk at King's Cross. Indifferent, lazy, unhelpful, passive-aggressive and poorly-mannered all spring to mind. If they spent less time chatting to their friends, checking their mobile phones, sleeping at their desks and ignoring customers they could provide a better service. I have spent literally hundreds of hours observing their shenanigans while waiting for late and cancelled trains. I highly recommend it if you want a snapshot of why the country is in the dire state it is in.

The heatwave was one or two friggin days max. Somehow on thursday I cant get a train at all for no reason while the goddam underground is still running with no problems. Watch these useless tards milk these two days of sun and use it as an excuse to do a worse job than they was already doing.

JUST DO YOUR GODDAM JOB USELESS TARDS. YOU HAVE LITERALLY ONE JOB AND CAN'T EVEN DO IT!" bunch of absolute clowns

Has to be the worst company I have ever come across went to the football last night and had to leave early due to this company’s not being able to run late trains. It’s not the first time this has happened they are just down right awful.if you going to do a late show in London be prepared not to be able to get home a absolute disgrace

Thieves take train money from people and carry them by bus, they never blush and are not ashamed. I wonder if those who run this place are ashamed, do they think they deserve the money they get, do they think they deserve it? Great Northern don't even deserve 1 star, their train services are that poor. rarely punctual, frequently cancelled without any prior notice. They also charge higher amount even to travel within London / Oyster zones. I don't know how this is not regulated. In nutshell, paying for the rubbish service. TfL is more reliable than this.

This is the 20:53 train from Ely to London Kings Cross: Cans, bottles, generic rubbish.
No one care about cleaning the train before leaving. Only the traveller from London will have the luxury to have it cleaned! Shame

There aren’t enough thank you’s in the world to express my gratitude to two of your fabulous staff members at Stevenage station. Karen and Andrea went ABOVE AND BEYOND to help me get reunited with my phone which had irreplaceable photos on it of my dad who passed away last year. I hadn’t backed them up and they would have been lost forever. Those photos are priceless and I was in floods of tears. I will never forget their compassion and kindness. A million thank you’s from me and my Dad (who probably walked past you every day at the station on his way to work). You never know what that extra effort can mean to someone!!! Thank you thank you thank you!!!!!!