Thaiboxingstore Reviews 

1,459
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently mention that the products are of exceptional quality, matching descriptions accurately and arriving securely packaged within just a few days. People also find the ordering website very simple to use, while describing the overall service as smooth and efficient. Some reviewers were not happy with communication delays, noting that they experienced long waits without receiving proper tracking details or email responses. A few buyers also pointed out that orders occasionally took more than two weeks to reach their destination, causing significant frustration. These individuals struggled to get timely updates regarding customs holds or dispatch statuses when reaching out to support.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast and prompt shipping... See more

Product

People report positive experiences with product, noting great quality gear and excellent value for the price.... See more

Order

Reviewers highlight ambiguous aspects of order experiences, reflecting a strong division in customer... See more

Quality

Customers had positive experiences with quality, praising the high standard of items like shin pads, gloves,... See more

Service

Customers consistently note positive experiences with service, often highlighting fast turnaround times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I grew up in Thailand so I know they are extremely overpriced but they are fairly priced compared to other UK stores. I was really shocked by how fast the delivery was too! Very speedy and a great sup... See more

Rated 5 out of 5 stars

My son was very happy with the shin pads. I was extremely glad, and relieved, that they barely took any time at all to arrive, because they were for his birthday and they arrived two days before. Free... See more

Rated 5 out of 5 stars

Easy to order online, super fast delivery! Item seems as expected but is a Christmas present so unused yet.

Rated 5 out of 5 stars

Good simple website, great selection of products, P&P was quick and reasonable. Ordered from here several times 👍✌️


Company details

  1. Fitness Equipment Wholesaler
  2. Boxing Club
  3. Martial Arts Supply Store
  4. Mixed Martial Arts Club
  5. Muay Thai Boxing Gym
  6. Sporting Goods Store

Written by the company

Thai Boxing Store is one of the UK largest and most respected Muay Thai Boxing equipment specialists. We import Top King, Boon Sport, Raja and King Pro and are retailers for Twins Special, Fairtex, MTG Pro and Nanman Muay. Our range includes Boxing Gloves, Body Shields, Shin Pads, Elbow Pads, Groin Guards, Gumshields, Head Guards, Low Kick Pads, Belly Pads, Thigh Pads, Focus Mitts, Thai Kick Pads, Punch Bags, Muay Thai Shorts, Ankle Supports, Nutritional Suppliments, Hand Wraps, Kit Bags, Liniments and Skipping Ropes.

Thai Boxing Store - Committed to Customer Care

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 55% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(1,459)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and easy order/delivery

I cant knock thai boxing store. Both times ive ordered from them its been very quick (a matter of days). No issues with the product. Packaged well.

On one of my gloves there was a small mark which might been manufacturing glue or something? But came off right away. No damage to the actual product.

They are usually my first point of call if im looking to buy goods

20 April 2026
Rated 2 out of 5 stars

Order placed

Order placed. No delivery in a week, rang five times got through on the sixth. Took twelve days. Apology accepted, but clearly a one man show, ‘been away’ was the answer. Absolutely fine, we all need one, but are there no helpers? Probably won’t use the store again.

22 April 2026
Unprompted review
Rated 3 out of 5 stars

Service ok. Product not satisfactory.

From a delivery point all ok. The skipping rope as product is of little use. Not recommended. It kinks/curls (does everything to stop you from using it) and it the handles design make it difficult/impossible to adjust the length.

7 April 2026
Thaiboxingstore logo

Reply from Thaiboxingstore

Hi Roman, thanks for the product review. All rubber ropes will twist and turn to start with. I have a Twins SR2 that did the same when I started using it. The handles on the TBS ropes can be opened up at the end and the rope adjusted there which is a standard design that many skipping ropes use.

Rated 1 out of 5 stars

Let down at every juncture. Never had a worse retail experience.

Shockingly poor service. Ordered a pair of gloves on 01/03/26 with the expectation that they were in stock and ready for prompt dispatch but heard nothing until the 9th after I had asked for an update (worth noting the website says that if an item isn't in stock you'll be informed within two working days, a promise they completely failed to keep). Was told the item was in customs held up by 'paperwork issues' but that the latest it would be with me was next week.

Two weeks later, by now three weeks after I'd ordered it and they'd taken my money but still nothing. I emailed again to cancel my order. This goes ignored for TWO DAYS until after I finally get a dispatch notice, shortly followed by an email saying they were on their way and if I wanted a refund I'd have to return them once they finally arrived. I can only assume ignoring my email cancelling the order for so long until after they sent them was just a cynical attempt to keep my money by creating an obstacle to inconvenience me into not cancelling.

Unfortunately for them I wont allow myself to be treated so poorly only for them to get away with it. I'd already made it perfectly clear that I had previously cancelled the order and wanted my money back.

TBS sends me a returns label, and says if I take it to the post office that they can scan the QR code on the label to print one out and send it. Apparently Paul at TBS doesn't know how return labels work because the post office and a relative who works at the Royal Mail explained to me that it's a totally separate QR code that's needed to do this (which they failed to provide me), not anything that's included on the label itself.

I'm in total disbelief with this place. How is it possible to fail so completely and so consistently at every opportunity? I've never known anything like it. I'm making sure everyone at my gym knows to stay away from this place. Waste of time.

1 March 2026
Rated 5 out of 5 stars

Boxing gloves

I ordered an item as a Christmas present for my son. The item required was unfortunately not in stock and due to the Christmas period, would be delayed. I was kept up to date with the progress of the order and once this arrived, this was dispatched promptly. The gloves were a very high standard and very competitively priced. The service from TBS was excellent.

1 December 2025
Rated 5 out of 5 stars

My products arrived quickly and are as…

My products arrived quickly and are as expected but I am struggling to get any communication from staff regarding returns

9 March 2026
Thaiboxingstore logo

Reply from Thaiboxingstore

Hi Leon,

Thank you for the review. You emailed in on the 10th of this month requesting a return and we replied to you on the 11th with returns details. We have still yet to recieve the shorts back. I am kind of confused as to how a reply one day after your initial request can be considered 'struggling to get any communication'.

kind regards,

Paul
TBS UK

Rated 4 out of 5 stars

Great delivery time and great price

Great delivery time and great price , however commutation not great, received no confirmation email in mail or junk box and when trying to reach the company via the online website , I was directed to a phone number which is invalid , the phone doesn’t even ring. I honestly thought I’d been scammed until product turned up. As it turned up and in great time I am satisfied , however would be great to be able to get ahold of someone.

4 March 2026
Rated 2 out of 5 stars

Lack of communication

I ordered two pairs off 14oz gloves and a pair of shin pads over a week and a half ago. I have already sent an email asking for updates for tracking and delivery but their has been no reply.

11 March 2026
Unprompted review
Thaiboxingstore logo

Reply from Thaiboxingstore

Hi Callum, I found your email in our spam folder yesterday and replied to it with a tracking number. The tracking was also added to the order and would have been on a dispatch email sent out to the email address on the order.

Rated 4 out of 5 stars

I havent had any acknowledgement of my…

Third update: 18th March

Credit where it’s due. I had a follow up call and email to advise me that they’d sorted out the warehouse issue and that the shin pads had been dispatched.

Today I received an update from Royal Mail that they will be delivering the shin pads tomorrow.

I’ve changed the one star rating to four stars. It can’t be a five star service because of how it started, but it’s been a very good service since my first review.

Second Update: 13th March

As promised, i had a call today to explain the warehousing problem.

Offered to refund as i explain my daughter needs these shinpads for her fight.

Agreed to leave it with them to see if they can resolve d by Monday.

Update: evening 12th March 2026

TBS have responded to my email and will look to resolve this tomorrow.

Update promised for 13th March. I’ll update this review as we go.

Original: lunchtime 12th March 2026.
I havent had any acknowledgement of my order, but the money has been taken.

I’ve chased with two emails.

The phone number on the website doesn’t work.

I’ll keep this review updated, but suggest people avoid them for now.

11 March 2026
Unprompted review

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