Incredibly poor quality locks
Our outside gate lock stopped functioning last Christmas 2025. A professional locksmith came and fitted a new lock. Within weeks this too had failed. The locksmith returned and fitted a new lock under guarantee. Within weeks this too had failed with, we believe, the same fault (Which Tesa Assa Abloy claimed had never happened before). It took some 6 months to source a replacement lock which Tesa Assa Abloy said was not covered by any guarantee due to "misuse". How you can misuse an exterior heavy duty gate lock which has been fitted by a professional locksmith to an exterior gate is beyond me. You turn the key, open the gate. You close the gate. You turn the key. End of. Obviously these are very very poorly manufactured products which, even when fitted by professional locksmiths, are not fit for purpose. The locksmith told us that these heavy duty exterior gate locks fail very often. It was my belief that a product that fails completely within weeks of purchase is covered under EU Consumer regulations but apparently this is not the case. Be warned. They're rubbish.
