Terrys Car Hire Reviews 

It is so nice and easy to use Terrys Car Hire. I have been visiting Mallorca every year the last 20 yeares,
And the last 5 yeares I have hired my Car at Terrys.
Always very easy.
Very nice people at the phone.
Knud Larsen
Denmark

Having not hired a car for a long time abroad , but this whole experience with Terry,s Cars would make me do it again without hesitation. Using Terry’s again.
From picking the car up to returning car was so easy without complications.vehicle was spotless.
They were very helpful with booking procedure. Rating 10/10 thankyou.
Definitely recommend this company.

Terry’s car hire make car hire as it should be in a perfect world. Straightforward, no up-selling nonsense , no messing, no queues, decent cars, easy drop-off, good value, responsive - I could go on.

We have used Terrys many times over the years and they have never let us down. The simplicity of pickup and drop off is really helpful - no hanging around at all. The cars are good and the price is fair for the service. It’s helpful that extra drivers are included in the cost.

Ease of pick and drop-off, directly at airport parking. No waiting in the line.
no card holding/deposit.

We rented an automatic car and car seat for our under 1. The car seat was modern and clean and very safe, suitable for a small infant. They sent photos of the baby seat before so I knew what model to expect. The car itself was clean, modern and worked well. The pick up arrangement, where you take from short stay parking and just pay the 6 to 10 euros or so for the parking is great as it means absolutely no waiting time. Drop off was easy and instruction were clear.

What you're going to get:
1. Not like car rental from one of the majors: okay, this is going to mean a limited fleet but it also means no hard-sell to upgrade. No extras for additional drivers.
2. The cars are brand new but are not stuffed full of electronics. My sister who hired from VIMO was going to take a sledgehammer to her rental after she couldn't turnoff countless alerts and alarms.
3. Picking up is easy but very low tech. You're gonna to have to pay for the short-term car-parking which is based by the minute. This means that anything from gate location to passport control will effect your ticket price.
4. You get the impression that you're dealing with real people (though no voice contact is ever made as communcation is done through email and the occasional voice mail when dropping off)
5. Pricewise - you could probably shave a couple pounds off their rates but nothing to move the needle.

Bottom line - I would use them again

Uncomplicated and reliable service. No personal contact was necessary, everything worked smoothly online. Always reachable by email and very well organized. No hidden costs and no attempts to push extra insurance afterwards. Highly recommended!

Have used terry's for many years now on our visits to Mallorca. As others have said the efficiency of the company, the excellent communication and the ease of picking your vehicle up on arrival are worth paying the extra for.
Cheaper companies are always available but you do get what you pay for here. Two drivers, no excess etc.

We have used them several times now on trips to Mallorca. Very easy to deal with, prompt attention and cars have been always excellent. Their prices are excellent with no hidden charges.
The easy arrangements for collecting and returning the vehicles are well explained and convenient.

I always book at local providers as opposed to Hertz, Sixt, Europcar and all the well known scammers, and never had an issue. I usually go to Greece, this was my first time rental in Spain, not sure it's a coincidence, but I was unsatisfied and surprised by the behavior of Terry's.
First, let me tell that the car was good and the pickup experience flawless. Without their aggressive practices this would be a 5 star review. Everything was matching expectations until I picked up the car.

The first surprise came when learning that I had to pay 9,15 EUR to get out of the parking lot out of my pocket. When asked about that, they referred me to a paper they sent to me AFTER we signed the contract, while this expense is not mentioned in the "what's not included" part of their website.
I was actually happy about not having to go to an office and waste some 30-45 minutes, but I just would have liked to know in advance that this cost was on me. Minor thing, but still a lack of transparency.

The second one was that during my stay my car got scratched supposedly by a vandalism act, there were some scratches on the body (nothing major) that I didn't do myself. It is well known, that Mallorca hosted protests against tourists, and I guess that's what led some idiot to do some key scratches to the car.
Anyway they clearly state there's a no excess insurance on the body, so I expected no issue. I had something similar once in Greece and the company didn't even notify me of that, because I had an all-risk insurance (Greece>Spain).
After I returned the car, they wrote me an email sying that because of the damage (that I didn't do), next hire would have a 500-1500 excess (depending on the car- lol what's that? 1000 EUR difference completely discretional? Is this Spain or Zimbabwe?) and if I wanted to avoid that "policy", which they created only after the hire - it wasn't mentioned anywhere in the contract we signed - I would need to pay 100 EUR for the damage.

Therefore, their no excess policy is actually not real, and at this point I'm not even sure that an actual insurance policy was there, because otherwise, there would be no discussion whatsoever. The purpose of an insurance is exactly that in case of an unfortunate event like this, the insurance pays, and no consequence is due to the customer.

It would be a 5 star review, but because of their random invented policies, unfair commercial practices, and lack of transparency this is unfortunately a 3-star this time

Excellent experience. The speed of collecting and drop off of the car is far quicker than any other company I've used. Good clear communication throughout and no hidden costs.

This was my 4th time visiting Majorca and always renting a car but my 1st time using terrys car hire.

I would 100% recommend using them over the large car hire companies in the airport where you spend atleast 45mins queuing and then only to find 100s of pounds of hidden costs and additional expenses.

No hidden costs with terrys, simple, easy, quick and straightforward!

Friendly and great customer service and communication.

Overall experience was great. No waiting at the counter - got off the plane, went to parking and car was already waiting for me. Return process was also simple, just took some time to find the free spot on the parking as it was very busy there. Car itself was almost new and we had no issues with it.

Excellent customer service and good hire car. Pick up and drop off super quick as you do not have to queue at a car hire desk and all paperwork done in advance. Prompt reply to email enquiry whilst on holiday. Would recommend to anybody looking to hire a car in Mallorca and would definitely use again myself.

Hired a car for 5 days, couldn’t have been easier. Easy collection and drop off, great communication from the company. Car really clean. And free child seats. Almost seemed too good to be true but was not! Would hire from terrys again!

100% recommended. Communication prior to holiday was spot on, information sent well in advance with clear step by step instructions for vehicle collection and return. The car we were allocated was brilliant - no problems throughout our stay in Majorca. Customer service very friendly when we called to confirm return of vehicle. Follow up email a nice touch. Will be using Terry’s again for sure.

I travel for business and pleasure a lot, so I'm no stranger to car hire, but I would like to say that the BIG PLAYERS have a lot to learn from your business. The entire process was trouble free, your processes are flawless and the delivery, care and communication was excellent. Made our holiday in Mallorca so much better.

I will be using your service again

Fantastic company! Brilliant communication and really easy to use! Would highly recommend. We’ve used terrys car hire for the past 2 years and will definitely use them again next summer.

Easy to deal with none of the usual car hire hassles. Maybe not the most modern of car hire companies but it doesn’t matter. It’s like dealing with a family business. I’ve now used them every year.