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Terraboost Media Reviews 

407
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 180 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and responsive account representatives who guide them smoothly through the entire design and setup process. Consumers appreciate the exceptional customer service, noting that team members are approachable and quick to deliver attractive, professional artwork for their kiosk advertisements. Some reviewers were not happy with the lack of communication and claimed that their marketing ads were missing or never displayed in stores. A few people also felt dissatisfied with the overall service after experiencing unfulfilled promises, automated errors, and unhelpful responses from support teams.

What people talk about most

Staff

Clients share profound satisfaction regarding the staff, frequently highlighting their helpfulness, clear... See more

Customer service

Consumers find customer service to be exceptionally helpful, with reviewers frequently praising the prompt... See more

Service

Customers had positive experiences with service, frequently highlighting efficient communication and... See more

Response time

Reviewers express strong satisfaction regarding response time, frequently praising the team for being very... See more

Marketing

Reviewers highlight positive aspects of marketing, often praising the easy artwork and design process where... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I didn't have crazy high expectations as this was my first time working with this team, but their work exceeded anything I could have possibly thought of. Excellent communication, beautiful artwork (I... See more

Company replied

Rated 5 out of 5 stars

The Representatives are very informative. During the process I have had a few of the account reps reach out and direct me through the process. Its very simple and super easy to understand. Now that th... See more

Rated 5 out of 5 stars

Exceptional customer service! I've aways said that you do business with the people not a company. This company was on top of my every need and reached out to me before I was finished being set up... See more

Company replied

Rated 5 out of 5 stars

Everyone was great from the initial conversation to talk to me about the kiosk to each follow up call or email to get it perfect. Each person was kind, thorough and extremely helpful. Working with... See more

Company replied


Company details

  1. Advertising Agency
  2. also in
  3. Marketing Consultant
  4. Media and Marketing Agency
  5. Media Company
  6. Media Consultant
  7. Social Media Agency

Written by the company

Terraboost Media: Nationwide Advertising Network Engaging Millions at the Point of Purchase! Reach millions of consumers daily with Terraboost's expansive omnichannel place-based Out-of-Home (OOH) advertising network, featuring over 120,000+ prominent wellness billboards and digital displays. Strategically located in 49,000+ trusted venues nationwide, including top supermarket & drug store chains, health clubs, shopping malls, and airports, Terraboost captures attention in high-visibility, high-dwell time locations, driving up to 280 million impressions per day. Our unique approach delivers 80% engagement on our can't-miss 5’5”-tall wellness kiosks. Retailer-approved and building consumer trust, Terraboost drives positive brand awareness and a significant lift in purchase intent with a cost-effective, low CPM solution. Benefit from location-based precision targeting, 100% exclusivity for a competitive edge, and our all-inclusive turnkey service (production, installation, wipes, maintenance). Maximize your marketing ROI and achieve top-of-mind recall by connecting with engaged consumers at the crucial point of purchase. No hype. Just results.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

407 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 5% of negative reviews

Typically takes over 1 month to reply

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4.3

All reviews

(407)

179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lamour was so helpful and quick…

Lamour was so helpful and quick responses to my questions. Also everyone is so helpful and I am looking forward to my campaign going live!! Lamour did a fantastic job with my artwork as well:))

27 June 2026
Unprompted review
Terraboost Media logo

Reply from Terraboost Media

We’re so happy our team could make your experience a good one. We’ll pass this along, they’ll love to hear it!

Rated 5 out of 5 stars

I highly recommend Mike and his team at…

I highly recommend Mike and his team at Terra Boost Media. From start to finish, the process was smooth, professional, and respectful of my time. They communicated clearly about their needs and deadlines, responded in a timely manner, and made the entire creative process easy.

The quality of the creative work was superior, and the workflow from submitting ideas, receiving the initial proof, requesting changes, and approving the final proof was seamless. Mike and his team made the experience efficient and stress-free. Five-star service all the way. Tom Eggers @ Covert Bee Cave

23 June 2026
Unprompted review
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Reply from Terraboost Media

Thank you so much, Tom! We truly appreciate your kind words and the opportunity to work with you. It was a pleasure collaborating with you, and we're thrilled to hear the process was smooth from start to finish.

Rated 3 out of 5 stars

our ad was taken down shortly after it…

our ad was taken down shortly after it was put up, took several weeks to correct the error, if i hadn't happened to just stop by it would STILL be down. ps I had paid for one year in advance........

21 June 2026
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Reply from Terraboost Media

We hear you, and we appreciate you sharing your experience. Feedback like this helps us continuously improve.

Rated 5 out of 5 stars

Seamless Execution

It was easy to work with Terraboost Media's team to find, select, and create grocery store kiosks for our brand campaign. Our account manager helped us select the right locations, and the creative services team executed our vision flawlessly. We are excited to see the impact in our local communities.

15 June 2026
Unprompted review
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Reply from Terraboost Media

Thank you for your kind words! We're thrilled to hear you had a great experience with our team. We appreciate the opportunity to be part of your campaign and look forward to seeing its impact in your community.

Rated 1 out of 5 stars

Ad sold but not delivered

They sold me an ad for the local grocery store. The Ad didn't go up when it was promised. Then the removed the ad and replaced with another company. Collected 12 full months of money from me but did NOT proved the promised ad. I will be taking them to court!

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Had a great experience with customer…

Had a great experience with customer service and the whole process was easy and smooth!

10 June 2026
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Reply from Terraboost Media

Thank you for your review! We're so glad you had a great experience and found the process easy and smooth. We truly appreciate your support.

Rated 5 out of 5 stars

Terraboost provides fast response times…

Terraboost provides fast response times and delivers clean, professional looking kiosk. I think it's a great marketing strategy.

11 June 2026
Unprompted review
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Reply from Terraboost Media

Thank you for your review! We're thrilled to hear you appreciate our responsiveness and the quality of our kiosks.

Rated 5 out of 5 stars

Great communication and design!

The process to design the artwork for our advertisement has been very easy! The customer service has been great as they are constantly in communication to make sure that everyone is on the same page as well as to make sure the design is exactly as we want it to be. We can't wait to see the final product and share it with our community!

10 June 2026
Unprompted review
Terraboost Media logo

Reply from Terraboost Media

Thank you for your kind words! We're so glad you've had a great experience so far. We appreciate the opportunity to work with you.

Rated 5 out of 5 stars

Easy to work with

Easy to work with, changes were made without hassle and the team waited until we were back from vacation to let me get started.

2 June 2026
Terraboost Media logo

Reply from Terraboost Media

Thank you for your kind words! We appreciate the opportunity to work with you and are so glad you had a great experience. Thank you for your support.

Rated 3 out of 5 stars

Great Campaign but NOT Reliable

We first signed up for a Terraboost campaign at our local Safeway back in 2020, and the first year was great. The display was consistently up, the process was smooth, and we were very happy with the exposure our business received.

Unfortunately, things changed during 2024-2025. We experienced repeated issues with our campaign not being displayed or being moved. Despite numerous reports, the problems were never fully resolved, and we eventually decided to cancel.

About a year later, I spoke with our sales representative, Mitch Weinstein, and shared my concerns about the reliability of the program. He reassured me that Terraboost had improved its processes and that these issues had been addressed. Based on that conversation, we signed up again in December 2025.

Now, six months later (June 2026), we've only had the digital portion of the campaign running. The physical advertising panel that was supposed to be installed on the bottom of the kiosk has never been installed at all. In addition, there have been many occasions where the digital display itself was turned off and not displaying our advertisement.

Since this is the Safeway where I regularly shop, I personally see these issues firsthand. I have sent multiple photos to Brandon Neumann, our Client Success Manager, every time I notice a problem. Brandon has always been courteous and responsive, usually letting me know he would look into it, but I have never received a clear follow-up or permanent resolution. The digital display may get turned back on, but eventually it ends up off again.

I really want this program to work because I think it's a great local advertising concept, and our initial experience proved that it can be effective. However, the lack of consistency, the fact that half of our campaign has never even been installed, and the limited follow-through have been very disappointing. I also left a voicemail for Mitch regarding these ongoing concerns and have not received a return call.

The concept itself is excellent, and when everything is working properly, it provides great local exposure. I simply hope the company can improve its execution and communication so that the service matches the product they are selling.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Visibility matters

Everyone entering the store, the entire community sees my kiosk.

29 May 2026
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Reply from Terraboost Media

Thank you for your review! We're thrilled to be part of helping your business reach the community. We truly appreciate your support.

Rated 4 out of 5 stars

Overall the process was good

Overall the process was good. We liked the art rendering, but it took a while to get specifics right.

1 June 2026
Unprompted review
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Reply from Terraboost Media

Thank you for your feedback! We appreciate your patience throughout the process and are glad you were happy with the final design. Thanks for choosing Terraboost.

Rated 5 out of 5 stars

Highly Recommend!

Brianna was kind and so helpful in helping me get everything set up! She went above and beyond for me! All I needed to provide was my art and logos and Terraboost took care of the rest!

1 June 2026
Unprompted review
Terraboost Media logo

Reply from Terraboost Media

Thanks so much for your kind words! We’re glad you had a great experience.

Rated 5 out of 5 stars

Alexia and the team doing a great job

Alexia and the team doing a great job. And the company is on point with the paper work and the payment. I love the artwork your team provide, In the future I’ll use your company again.

Thank you.

29 May 2026
Terraboost Media logo

Reply from Terraboost Media

We're thrilled to hear that! It means a lot to us to know you’re satisfied. Thanks for taking the time to share it!

Rated 5 out of 5 stars

Super easy process

Super easy process, everything looked great and was well designed!

27 May 2026
Unprompted review
Terraboost Media logo

Reply from Terraboost Media

Thanks so much for your kind words! We’re glad you had a great experience.

Rated 5 out of 5 stars

Lamour is highly knowledgeable and…

Lamour is highly knowledgeable and great to work with. This is my first time doing a marketing campaign like this. Lamour and Daniel provided me with the insight I needed to execute on this campaign. The process has been straight-forward and customer service is excellent. I am grateful for their help and eager to see my business grow as a result of this campaign.

26 May 2026
Unprompted review
Terraboost Media logo

Reply from Terraboost Media

That really means a lot. Thanks for taking the time to leave such a thoughtful review!

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