This was a hopeful and desperate attempt to find pain relief for my teenagers severe period pains after the Dr could only suggest the Pill. I am so grateful to say that the tens machine has offered re... See more
Company replied
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See what reviewers are saying
Migraine tens machines work well for me, reducing the pain, and if used early enough can occasionally even stop it. I have just started using Tenscare Mynd and my only criticism is the very loud sound... See more
Company replied
Wow, I am paralyzed—I have a spinal cord injury for the last 37 years . About a month and a half ago, I started using the vaginal device and the external electrodes. Beyond the fact that sensation is... See more
Company replied
I got super good service from the company. An item was missing from the package, but the situation was corrected fast and friendly. And after only 25 uses the Tens Unicare device has already helped me... See more
Company replied
Company details
Written by the company
Helping you feel better naturally. We are a well established UK company with 27 years of expert experience in the field, offering a range of products to help people in all areas of life. Chronic pain, maternity and labour pain, physiotherapy, aesthetics, incontinence, erectile dysfunction and more. Award Winning, clinically proven and affordable TENS, EMS, MIC and IF devices.
Contact info
TENSCARE LTD, PainAway House, 9 Blenheim Road, KT19 9BE, Epsom, United Kingdom
- 01372723434
- customer.service@tenscare.co.uk
- www.tenscare.co.uk
4.3
Excellent
172 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Replacement lead
I purchased an incorrect replacement lead. Charlotte was an absolute star and immediately sent me a replacement upon receipt of my email.
21 May 2022
Great website :)
Was an easy website to use also customer service support is amazing to there very helpful and the products are amazing ,will definitely use again
17 May 2022
Had to track down a replacement…
Had to track down a replacement charger. Contacted the team and they gave me the right directions and advice. Part arrived really quickly. All sorted. Can definitely recommend this company.
9 May 2022
This duck was nice
This duck was nice, and the baby will be happy to used, when she take a bath
26 April 2022
customer service problem
Horrible customer service. Refused my legitimate request for replacement of their defective leads less than 3 ms of gentle service. Bought it on Dec 2021, but received on Jan 21, 2022. Lying thru their teeth in their response that I used it from Dec 21 2021.Told me no warranty on leads. Question: how you can sell anything without some kind warranty?
20 April 2022
Unprompted review
Reply from TensCare
Dear customer, thank you for your review.
Your order was placed in December 2021, as the leads have worked without issue for 4 months and have a lifespan of 3-6, we do not agree that they are defective. They do however need to be replaced, as with any disposable part of an item.
As mentioned in our product manuals; leads, electrodes and probes are disposable parts, the life of which depend greatly on frequency of use and the care taken of them. As such, they are not covered under our 2 year warranty and should be replaced as needed by the customer.
This is common practice for items with disposable parts, such as water filter jugs where the filter needs regularly replacing, and vacuum cleaners with disposable bags that need disposing and replacing when they are full.
We are sorry you are not satisfied with our warranty policy, and hope you consider changing your review given we have done our best to help and are only following procedure in order to keep our customers safe and their devices working as intended.
Kind regards,
TensCare
My physio recommended it, I agree!
I bought this machine on the recommendation of my physio following total hip replacement when unfortunately I suffered nerve damage which hindered my recovery. Using it twice daily has helped with regeneration of the nerves and muscles as well as relief from pain.
7 April 2022
Replacement electrodes arrived very…
Replacement electrodes arrived very quickly, and my machine is now working at full strength again. In ,my opinion, they represent extremely good value for money, and my arthritic knee agrees! Thank you for an easy, pleasant transaction.
Barbara Sears
24 February 2022
Tens electrolyte pads.I was pleased to find a company who…Tens
I was pleased to find a company who sells these boots electrolyte pads. I accidentally sent the wrong delivery address an they kindly ensured that my delivery was sent to the correct address. Very quick delivery. The pads are already being used. Such a relief for my nerve pains. Thanks TensCare.
23 February 2022
Excellent service delivered on time
23 February 2022
Really happy have more than expected…
Really happy have more than expected and good communication
23 February 2022
Great product
Delivery and service excellent. The product is great and seems to be helping. Thank you.
23 February 2022
Excellent service .
Excellent service .
I ordered on the Tuesday,and my order arrived on the Thursday.
Get expect better than that.
23 February 2022
Got the mynd device for migraines and…
Got the mynd device for migraines and it really works! Couldn't believe it! So much better than taking loads of painkillers
22 February 2022
Unprompted review
I love my tens device
I love my tens device, it’s really helped with my period pain, would recommend!
22 February 2022
Unprompted review
Highly Recommended
Highly Recommended
The TensCare product Sports TENS 2 was great for its massage programmes and has really reduced the pain in my right shoulder.I would recommend using Tens for anyone who would like to use an alternative to medication.
13 April 2021
Unprompted review
I recently used the TensCare brand for…
I recently used the TensCare brand for pain relief (dysmenorrhoea) and experienced immediate and lasting relief. I would recommend it to any women that experiences chronic pain. The device was small and discrete so you can use it anywhere.
13 April 2021
Unprompted review
Terrible customer service and they…
Terrible customer service and they never response
7 December 2020
Unprompted review
Reply from TensCare
Dear Dolly,
Apologies for the delay in response to your review, we have only just managed to gain access to this account.
Unfortunately we cannot see any correspondence from you. Please could you either email customer.service@tenscare.co.uk or phone 01372 723434 and we will be happy to assist you.
Kind regards,
TensCare
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