On arrival, the guy at Customer Service Desk, efficiently booked us in. He also served us at the bar later - very pleasant and polite guy. The building was clean and tidy throughout. There was a very... See more
Company replied

Shaw Ridge Leisure Park, Whitehill Way, Swindon, SN5 7DN Swindon, GB
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On arrival, the guy at Customer Service Desk, efficiently booked us in. He also served us at the bar later - very pleasant and polite guy. The building was clean and tidy throughout. There was a very... See more
Company replied
Great time with the family. Fantastic venue, will definitely go again. My grandson knocked over a drink breaking the glass. This immediately dealt with by the staff and moved us quickly to a new lane.... See more
Company replied
Me and my son came here in the summer holidays, arrived a little early but was given a lane straight away. We booked the 2 games and meal deal package, food was lovely and hot, we came on the hottest... See more
Company replied
Visited Swindon site with young grandchildren who loved the overall energy and were thoroughly entertained. But I was struck by the experience, through many visits to the male loos with the children,... See more
Company replied
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Shaw Ridge Leisure Park, Whitehill Way, Swindon, SN5 7DN, Swindon, United Kingdom
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We took young children aged 6&5 for their first bowling experience and it was nice that we were near the end ( left hand side) which seemed quieter. It was a bit overwhelming the noise of the amusement machines when we walked in

Reply from Tenpin - Swindon
Our lane kept breaking, we could see them trying to fix it at the back but as soon as they turned the alert off to say it was fixed, it broke again. Noone around to ask. Scoring was also wrong with the machine claiming we got spares when there were still pins standing. Bumpers were also broken so had to either have them up or down for everyone.
Drinks ordered via the app took 20mins to arrive, and they didn't have what I wanted (not a huge deal but why does it take 20mins to realise that) we only had 4 drinks and all were soft drinks. We had actually finished our game of bowling just as the drinks were brought out 🙈
Arcades don't accept cash and you have to get a card loaded up, with a minimum of £5. We only wanted one game. To top it off, they then had a power cut.
Won't be returning

Reply from Tenpin - Swindon
I booked the karaoke for my daughter and 3 friends for an hour. The microphones weren’t working so they had to queue back up at the desk for them to fix them. They ended up getting them new ones, 5 minutes later, these didn’t work either, so again had to come out of the booth to ask for assistance. They ended up changing the microphones again. They lost a lot of time that I had paid for by waiting around.

Reply from Tenpin - Swindon

Reply from Tenpin - Swindon
Had a really good experience. Place was very tidy(Swindon Tenpin). Lane was ready on arrival. Good atmosphere. Staff friendly. Will go back. Much cheaper than other alley in Swindon.

Reply from Tenpin - Swindon
Bowling two games with food.
We have enjoyed the experience but the food let it down a bit. I think you should look into how to improve and provide better quality food.

Reply from Tenpin - Swindon
Great value bowling games on Tuesdays and Thursdays, lots of different games to play in the arcade. Decent food selection which was tasty.
It was very busy but abit unorganised, long wait for food and the bowling booths should be cleaned in-between customers. Overall we had fun.

Reply from Tenpin - Swindon
The staff are all very friendly and there is a great atmosphere.

Reply from Tenpin - Swindon

Reply from Tenpin - Swindon
Great experience. BUT Great revamp with glass between each cubicle… If plastic hooks could be fitted over the top of the glass frame to hand coats on it would make a difference so that you could use the seats to sit on and not be piled up with coats.

Reply from Tenpin - Swindon
Everything was great the only thing we thought was not great is putting every one close to each other on the lanes as there was only 3 other parties in at the time, and when the other parties have small kids it was a bit annoying. You could have spread them out as it was so empty, like they do in restaurants to make it look busy.

Reply from Tenpin - Swindon
I booked pizza and bowl for 6 people. The pizza came automatically which was good but we had to spend some of our hour slot typing in names etc. I think you should be able to insert the names online in advance to save time. Drinks are quite expensive but the staff were nice

Reply from Tenpin - Swindon

Reply from Tenpin - Swindon
It was great and the staff was very helpful even thought few machines were out of use the staff was always ready to help. Apologies I forgot the name of our host form my Daughters birthday party she is really great and helpful

Reply from Tenpin - Swindon

Reply from Tenpin - Swindon
Burger and chips were freezing when they came out, no one ate it.
We asked for warm food but they just gave us a silly laugh. They didn't care. A refund would have been nice if they can't keep the food warm.

Reply from Tenpin - Swindon
Although the overall experience was good, the food was awful, bland and cold, they even miscounted, we had a group of 12 but only brought out 11 meals.
I wont let the food take away from the fun and memories that were made on the day.

Reply from Tenpin - Swindon
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