Simple check in at reception. Lane was ready. Easy to play. No issues with the playing itself. Website was playing up while trying to book (kept crashing on multiple devices for multiple people), whic... See more
Company replied
Location
Switch location10 Kingfisher Square, Kingfisher Shopping Centre, Redditch, B97 4EQ Redditch, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We booked this for our daughter’s birthday. She had 2 lovely ladies with us the whole time. Interacting with the kids, playing games, dancing and making balloon animals. They even showed the girls how... See more
Company replied
A fun visit and nice staff. However, the drinks we ordered arrived bit by bit: coke first, water ten minutes later (we walked up to the counter to get them ourselves) and the hot chocolate took 25 min... See more
Company replied
Booking process was easy Quiet during the week so plenty of space Food needs improvement very basic, burger buns were dry and tasteless but grandkids enjoyed their chicken nuggets. Overall nice co... See more
Company replied
Company details
Written by the company
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Contact info
10 Kingfisher Square, Kingfisher Shopping Centre, Redditch, B97 4EQ, Redditch, United Kingdom
- 0333 034 6100
4.6
Excellent
194 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Tenpin - Redditch
Hi Bryson, thank you for the 4* review for Tenpin Redditch! We're pleased to hear that you enjoyed the atmosphere and that you had a fun visit. We look forward to seeing you again soon! Best wishes - Adelaide
Reply from Tenpin - Redditch
Hi Sam, thank you for the 5* review for Tenpin Redditch! We're so pleased to hear that you enjoyed the atmosphere and the service from our team. We hope to see you back again soon! Best wishes - Adelaide
Brilliant addition to Redditch Town…
Brilliant addition to Redditch Town Centre, with loads for kids and adults to do. Staff are always helpful and showing you where to go,
24 January 2026
Reply from Tenpin - Redditch
Hi Sarah, thank you so much for this wonderful 5* review of Tenpin Redditch! We are delighted you had such an enjoyable visit and found our fab team super helpful and we can't wait to see you again soon! Best wishes - Mel
Cane with our grandchildren for a game…
Cane with our grandchildren for a game of bowling and some lunch for them. Absolutely amazing service, speedy queue to check in for our lane. Food bought to our lane swiftly. Great and amazing fun. Staff really friendly, well mannered and welcoming. The security guy, greeted us as we entered and then said goodbye as we left. Great place. Use it or lose it and we need things like this in our town. Well done and thank you to all staff
24 January 2026
Reply from Tenpin - Redditch
Hey there, thank you so much for the lovely 5* rating and review of Tenpin Redditch. We are delighted to hear that you had an amazing time and that the team had a positive impact on your visit. Your kind words will be passed on to the team. Hope to see you again!
Take care,
Kirsty
Reply from Tenpin - Redditch
Hey Ian, thank you for taking the time to leave a 5* rating and review of Tenpin Redditch. It's lovely to hear that you enjoyed your recent experience and found it to be great value for money. Hope to see you back again soon for another fun time.
Take care,
Kirsty
9 of us booked 2 games of bowling with…
9 of us booked 2 games of bowling with a burger and fries. Only 7 of us turned up and did ask for maybe a drinks voucher as a goodwill gesture, but was declined which I suppose is understandable. The food wasn;t very nice, one chicken sent back as too hard to eat (overcooked). Probably wouldn't return to play bowling, may consider Darts if it was in a separate part of the building as found it too noisy in main area
23 January 2026
Reply from Tenpin - Redditch
Hi Zoe, thank you for reviewing Tenpin Redditch! We're sorry to hear that you didn't enjoy the food and that you had found the venue to noisy. We will ensure your feedback is passed on to be looked into. If you would like to discuss your visit further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Redditch'. Best wishes - Adelaide
Great experience aged 4-54
Great experience at Redditch aged 4-54 we had a great time bowling & at the arcade machines, clean, well organised & friendly staff. We visited on a Saturday afternoon.
17 January 2026
Reply from Tenpin - Redditch
Hello Rachael. We're happy to hear that you had a great time bowling and enjoyed the arcade machines. We appreciate your positive comments regarding our clean, well-organized environment and friendly staff. Thank you for your feedback! We do hope to see you again soon. Best Wishes - Kimberley
Bowling and arcades great as always.
Bowling and arcades great as always. Sadly this visit let down by food. Very long wait for pizza which arrived under cooked with luke warm fries. Pizza not even cut so extremely messy children tearing them apart to try and eat it, asked if could it could be cut was produced a wooden cutlery set, which quite frankly was as much use as a chocolate teapot.
18 January 2026
Reply from Tenpin - Redditch
Hello Marie. We appreciate your feedback on your recent visit. We're happy you enjoyed the bowling and arcade games. We're sorry to hear about the long wait and the unsatisfactory food quality. We'll address this with our team at Redditch to improve our service. Thank you for bringing this to our attention. - Many Thanks - Kimberley
Reply from Tenpin - Redditch
Hi Ben, thank you for the lovely 5* review for Tenpin Redditch! We're delighted to hear that you had a fantastic time and that you enjoyed the service from our team. We hope to see you again soon! Best wishes - Adelaide
Reply from Tenpin - Redditch
Hi Marie, thanks for the lovely 5* rating for Tenpin Redditch. We're happy you enjoyed your time with us and found the atmosphere and activities appealing. We appreciate your intention to return! Best wishes - Clare
Lovely clean facilities great staff…
Lovely clean facilities great staff great atmosphere
Can get busy but to be expected. Fun arcade which my son loves!!
Great food & drink options.
FREE PARKING IN THE EVENINGS
LOCAL CINEMA AND OTHER EATERIES
FANTASTIC
17 January 2026
Reply from Tenpin - Redditch
Hi Helen,
Thank you for your amazing 5* review at Tenpin Redditch! We are delighted you've had such a great time whilst on your recent visit to us. It's great to see you found the staff so friendly and approachable. We look forward to welcoming you back again very soon! Best wishes- Steph
Messy, loud, not enough staff
Unbelievably loud.
Flights kept coming off the darts.
Didn't get full 30 minutes of play. They started the timer at 2.30 but we didn't get on at that time as we were waiting for others to finish.
Arcade games are expensive, over too quick and waste of money.
We had to wait ages for our dart board to be ready.
Mess, rubbish and bits on the floor everywhere.
10 January 2026
Reply from Tenpin - Redditch
Hi Hayley,
We appreciate you taking the time to share your experience at Tenpin Redditch. We're sorry to hear that the noise levels were disruptive and that you encountered issues with the darts and game timing. We'll address the cleanliness and arcade game value. We'll investigate the dartboard readiness delays. If you would like us to reach out to you to discuss this, please send an email to customer.feedback@tenpin.co.uk with the subject "Review - Redditch" and the detail and someone will contact you to discuss. Best wishes - Clare
Absolutely brilliant evening out! kids…
Absolutely brilliant evening out kids had a fantastic time as they always do great drinks great service great value for money lovely clean and inviting enviroment, nothing was too much trouble fir staff to ensure everyone was enjoying themselves definitely recommend visiting for a great family time .
6 January 2026
Reply from Tenpin - Redditch
Hi Don
Thanks for taking the time to leave a striking 5* rating for Tenpin Redditch. We're happy to hear that your kids had a fantastic time! We appreciate your kind words regarding our drinks, service, value, and inviting environment. It's great to know our staff ensured everyone enjoyed themselves. Thank you for recommending us! Best wishes - Clare
Was ok place
Was ok place. Nothing made it special. Drinks took a while. Done the bowling and food deal and food literally come the second our game started, would have been better maybe in between when have multiple games of even given the option. Food was very bland and tasteless aswell. No rush to return
3 January 2026
Reply from Tenpin - Redditch
Hello, thank you very much for taking the time to leave a review of Tenpin Redditch ! We're very sorry the timing of your food wasn't ideal on your recent visit and that it fell short of our usual high standard! Please be assured all feedback will be passed onto the team and we do hope you will still consider visiting us in the future! Best wishes - Mel
Reply from Tenpin - Redditch
Hello, thank you for the brilliant 5* review if Tenpin Redditch! We are so pleased you had a great time and found your whole experience easy and enjoyable and we can't wait to see you again soon! Best wishes - Mel
I am a wheelchair user and found the…
I am a wheelchair user and found the place very accessible. Nice staff also 👌
2 January 2026
Reply from Tenpin - Redditch
Hi Kimberley-Ann, thank you for leaving Tenpin Redditch a wonderful 5* rating. We are so thrilled to hear you enjoyed your visit to our venue, especially for accessibility. We hope to welcome you back again soon for another great time. Best wishes - Kaylee
Ellie who checked us was super friendly…
Ellie on the front desk who checked us in was super friendly and helpful. It’s a super fun place to go. Everything is swift and efficient. Thursday night burger & bowl for £10 is great value and the burger and chips were lovely. My son and I go as often as we can then finish off on the arcade. The arcade games are reasonably priced too ! Highly recommend!
1 January 2026
Reply from Tenpin - Redditch
Hi Carly, thank you for leaving Tenpin Redditch a wonderful 5* rating. We are thrilled to hear you had such a great time with us recently and that you enjoy our arcade games and prices! We hope to welcome you back again soon for another fun visit. Best wishes - Kaylee
Staff were absolutely amazing
Staff were absolutely amazing, great facilities for disabled guests.
2 January 2026
Reply from Tenpin - Redditch
Hi Farzana, thank you for leaving Tenpin Redditch a fabulous 5* rating. We are so thrilled to hear you enjoyed our facilities, especially for our disabled guests. We look forward to welcoming you all back again soon! Best wishes - Kaylee
15 of us went to Redditch for bowling
15 of us went to Redditch for bowling. We really enjoyed our experience.
Toilets could do with more regular cleaning checks.
Food was mediocre but came out quickly.
Great to have this entertainment venue in town.
4 January 2026
Reply from Tenpin - Redditch
Hi Gordon, thank you for taking the time to leave a review of Tenpin Redditch. We are pleased to hear your group had a lovely time. Your feedback is important to us and we will ensure this is passed onto the relevant team for future improvements. Hope to see you back again soon!
Take care,
Kirsty
Great facility, just have more spare darts and mics!!
I have done bowling, darts and the karaoke room, all in the last 10 days, in 3 visits!
So nice to go to a clean venue.
Bowling was great. No faults
Darts is great, although there was an issue with one of the stems of the dart being broken ( this happens a lot with darts), but it took staff about 15 mins to provide a replacement. We had to play for this 15 mins with 2 darts and fetch one out of the board to complete a set of 3 throws. Bizarre? why not have ample stocks of replacements - it must happen all the time.
Same story with the karaoke room, one of the mics was faulty - took a while to replace, and then the replacement was faulty. Where's the adequate back-ups?
Still, a great place and good for the area.
5 January 2026
Reply from Tenpin - Redditch
Hi Sam, thank you for taking the time to leave a review of Tenpin Redditch. We are sorry to hear about your recent visit, this is not the standard we would usually expect. If you would like to discuss this further, feel free to email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Redditch'. Once again, we are sorry for any inconvenience caused by this.
Take care,
Kirsty
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.