I visited Tenpin for their bowling and karaoke experience. Amazing bowling alley and everyone in the party enjoyed. Even the karaoke setup is great where everyone sang their heart out. This place prov... See more
Company replied
Location
Switch locationLeisure West Complex, Browells Lane, Feltham, TW13 7EQ Feltham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Was an amazing Experience the staff are lovely the manager is great and it’s just an amazing place to be! Would really recommend if you are looking for somewhere fun and enjoyable to go! There’s a wid... See more
Company replied
The venue is absolutely perfect! My nephew's from Africa had an absolute blast! We came in for tenpin bowling & ended up participating in a lot more activities. Customer service was spot on though the... See more
Company replied
Large open space with lots of activities as well as bowling. Downside was no air conditioning and it was 30 degrees outside and with all the machines inside generating a ridiculous amount of he... See more
Company replied
Company details
Written by the company
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Contact info
Leisure West Complex, Browells Lane, Feltham, TW13 7EQ, Feltham, United Kingdom
- 0333 034 6100
4.0
Great
134 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Low Quality - Idea to improve below
It was a great singing experience but the microphones weren't loud enough to match or overpower the instrumentals and the microphones didn't have a way to adjust the reverb. Not all songs needed it, or could be less/more for some songs. Not worth the price as all it offers is a sound proof room with low quality, but nonetheless a great experience with friends. An idea to improve the quality of the experience would be to add instruments in the room for use as people may want to play along with people singing rather than being limited to the songs displayed. This'll also give a fun way for people to sing along to songs.
16 January 2026
Reply from Tenpin - Feltham
Hi Michael, thank you for leaving feedback for Tenpin Feltham. While we are glad to hear you enjoyed most of your experience with us, we really appreciate the feedback. We will be sure to pass this on to the team for future consideration regarding the option to adjust the reverb and the possibilities of instruments in the room. We hope to welcome you back again soon! Best wishes - Kaylee
Been several times before great fun for…
Been several times before great fun for my sons 8th Birthday party
16 January 2026
Reply from Tenpin - Feltham
Hi James, thank you for leaving Tenpin Feltham an excellent 5* rating. We are so pleased to hear your son had a great party with us and that everyone enjoyed themselves. We look forward to welcoming you back soon! Best wishes - Kaylee
The service was very efficient and the staff were helpful and friendly.
The service was very efficient and staff helpful and friendly. A much larger space than when I last visited and with so much more to do as well as the bowling. Our Girlguiding group had a fantastic evening!
16 January 2026
Reply from Tenpin - Feltham
Hi Caroline,
Thank you for your fantastic 5* review at Tenpin Feltham! It's great to hear you've had such a lovely time on your recent visit to us. We are delighted you found the staff to be friendly and happy and look forward to welcoming you back again very soon! Best wishes- Steph
After renovations, All good, no issues.
17 January 2026
Reply from Tenpin - Feltham
Hello, Thank you for taking your time to leave us a great 5* review. We are really pleased to hear that you had a great time at our Tenpin in Feltham. We do hope to see you again very soon. Best Wishes - Kimberley
Had a good time
Had a good time. Quite busy but to be expected. Have improved with refurbishments.
18 January 2026
Reply from Tenpin - Feltham
Hey James, thank you for the 4* rating of Tenpin Feltham. It's great to hear you had a good time during your recent visit. Please let us know how we can earn that last star in the future.
Take care,
Kirsty
Great facilities however very slow…
Great facilities however very slow check in with only one person for the 3 hours we were there
10 January 2026
Reply from Tenpin - Feltham
Hi Elizabeth
We appreciate your feedback on our facilities. We're sorry the check-in was slow due to staffing limitations, and we'll address this to improve our guest experience. Hope to see you again soon for a better experience. Best wishes - Clare
Reply from Tenpin - Feltham
Hello Hayley, thank you for taking your time to leave us an excellent 5* review for our Tenpin in Feltham. We are really pleased to hear that you had great fun and enjoyed some delicious food during your stay. We do hope to see you again very soon. Many Thanks - Kimberley
Great facilities a little expensive
Great facilities a little expensive. Would like to do it more often
3 January 2026
Reply from Tenpin - Feltham
Hi Joanne, thank you for the fab 5* review for Tenpin Feltham! We're delighted to hear that you enjoyed the facilities. We have some great deals available on different days of the week which can be found on our website here: https://www.tenpin.co.uk/deals/ . We look forward to seeing you again soon! Best wishes - Adelaide
Fantastic hour with the kids
Fantastic hour with the kids, friendly staff and great food and drink!
4 January 2026
Reply from Tenpin - Feltham
Hi Dan,
Thank you for your amazing 5* review at Tenpin Feltham! We are delighted you've had such a great time whilst on your recent visit to us! It's great to see you found the staff friendly and approachable. We look forward to welcoming you back again very soon! Best wishes- Steph
The lanes were already set up for us so…
The lanes were already set up for us so we could play straight away.
28 December 2025
Reply from Tenpin - Feltham
Hi Charlotte,
Thank you for your fantastic 5* review at Tenpin Feltham! It's wonderful to see you've had such a great time whilst on your recent visit to us. We love to hear all about your experience and hope to welcome you back again very soon! Best wishes- Steph
Unfortunately
Unfortunately, my experience at Tenpin Feltham was disappointing. The queues at customer service were extremely long, with only one staff member – sometimes two – trying to serve everyone. This caused a lot of waiting and frustration, especially during busy times.
The venue also felt quite dirty, and there were very few bins available, which made the overall environment unpleasant. With better staffing at customer service and improved cleanliness, this place could be much more enjoyable.
I hope management takes this feedback on board and makes the necessary improvements.
19 December 2025
Reply from Tenpin - Feltham
Hello Mel, thank you for taking the time to leave a review of Tenpin Feltham! We're very sorry to hear about the long queues and the venue's cleanliness on your recent visit. Your feedback is really important to us as will allow us to make improvements so please be assured all will be passed to the team. In the meantime, we do hope this will not stop you from visiting us in the future and we very much look forward to welcoming you back. Kind regards - Mel
The Xmas deal was good to have
The Xmas deal was good to have . Our lane got clogged up with balls and there was not as much staff around to deal with the issue. Same with the arcade machines not working or the ticket eater jamming - having staff to sort out was a bit hard .
17 December 2025
Reply from Tenpin - Feltham
Hi there,
Thank you for your 4* review at Tenpin Feltham! We are delighted you've took advantage of the Christmas deal whilst on your recent visit to us, however we are very sorry to hear you found the staff were not around when you needed some help, we will ensure this is passed across to the correct team to make any future improvements needed! Best wishes- Steph
Reply from Tenpin - Feltham
Hi Alicja, thank you for leaving Tenpin Feltham a wonderful 5* rating. We are thrilled to hear you had a great time with us recently and we look forward to welcoming you again soon! Best wishes - Kaylee
Tenpin Feltham!
The employees were inflexible, the place wasn’t very clean and the cues were long for the bar and service counter.
13 December 2025
Reply from Tenpin - Feltham
Hi Andy, we are really disappointed to hear your recent visit was not an enjoyable one and we very much appreciate you leaving your feedback to make the team aware so that improvements can be made for future visits. We do hope this will not put you off from visiting us in the future and we look forward to seeing you again soon! Best wishes - Mel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.