First visit since renovations very impressed , good value with the meal deal,\ bowling ticket. Only downside the price of soft play extremely expensive as mist only want 30 mins should explore pric... See more
Company replied
Location
Switch location3 - 4 Havenbanks Retail Park, Water Lane, Exeter, EX2 8BY Exeter, GB
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See what reviewers are saying
Staffs are friendly. However, its would have been much better if you added a little bit of brightness or light in the soft play for the children so enjoy more and see the surroundings properly.
Company replied
New facilities, play areas are great! Toilets are 100% better than they were previously! The only thing I would say would be to offer alternative milk for tea/coffee! Not sure I could sink a cockt... See more
Company replied
Looks a lot better than before but the negatives are that staff are very slow and look under staffed. We turned up to play at 7pm and we didn’t get to play till 7:30 due to multiple faults. Not being... See more
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Company details
Written by the company
Tenpin Exeter is easy reach from Exeter city centre, Exmouth, Tiverton and across Devon — well connected by road and rail. With modern bowling lanes and lane lighting, we’re the go-to indoor entertainment spot in Devon. And it’s not just bowling. We’ve got karaoke rooms, laser tag in our 4D arena, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Exeter, sorted.
Contact info
3 - 4 Havenbanks Retail Park, Water Lane, Exeter, EX2 8BY, Exeter, United Kingdom
- 0333 034 6100
4.0
Great
224 reviews
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Poor customer service
13 May 2026
Reply from Tenpin - Exeter
Hi Scott
We are sorry to hear that your experience with our customer Service was not up to your expectations. We hope that you will visit again in the future. Best wishes - Clare
Absolutely terrible experience
Absolutely terrible experience. Ruined a 9 year olds birthday party. Gave ample opportunity at the time to resolve and gave opportunity two days later by contacting head office. No resolution and to add insult to injury today received a £100 fine for over staying in their car park which was due to their incompetence not delivering the food and drinks for the children that was paid for and after waiting so long we eventually gave up.
25 April 2026
Reply from Tenpin - Exeter
Hi Stephen, thank you for leaving Tenpin Exeter a rating and review. We're very sorry to hear about the issues at the birthday party and the parking fine. We appreciate you bringing this to our attention and will ensure that your feedback is shared with the correct teams to improve our services in the future. Please send us an email to customer.feedback@tenpin.co.uk with the details of your booking and the subject line 'Review - Exeter' where we can look into this further for you. We hope to have an opportunity to welcome you back again in the future! Best wishes - Rosie
Get your drinks & snacks well before your booking
I booked us a family of 6 & pre-booked food & soft drinks which I highly recommend as waiting time at the bar was around 20 mins . Plenty of staff just disorganised & no one knew exactly where to form a queue 😳 On a positive the bowling was good value for money : £20 pp for 2 games , burger & chips & a jug of Pepsi (enough for 6) . Great fun will definitely return soon 👍🏻
6 May 2026
Reply from Tenpin - Exeter
Hi Lorraine,
Thank you for your lovely 4* review at Tenpin Exeter! We are delighted you've had a great time whilst on your recent visit to us. However we are very sorry to hear there wasn't much organisation at the venue. We will ensure this is passed across to the correct team to make any future improvements needed and look forward to welcoming you back again very soon! Best wishes- Steph
Awesome great for people all ages
6 May 2026
Reply from Tenpin - Exeter
Hello Cier, thank you so much for the wonderful 5* review of Tenpin Exeter! It is great to see you had an awesome time and we can't wait to welcome you back again soon! Best wishes - Mel
Overall was a good experience but check…
Overall was a good experience but check in was awfully slow
6 May 2026
Reply from Tenpin - Exeter
Hi Peter, thank you for the 3* rating of Tenpin Exeter. We're glad to hear that you had an overall good experience! However, we are sorry to hear that the check in service was slow. Your feedback is important to us and we will ensure this is passed to the correct teams for future improvement. Best wishes, Jade
Need more staff and more on the tills
What you have done to the place is great! But the staff were very slow, inexperienced and was huge queues to get a drink or just to wait to be told what alley we were in. There was just one girl on the till which you could tell was very new and I felt very sorry for her as she was all alone to deal with everyone signing in.
6 May 2026
Reply from Tenpin - Exeter
Hello Becky,
Thank you for taking the time to rate Tenpin Exeter 3 stars. We appreciate you pointing out the positives of the venue. We're sorry the service was slow, and the queues were long. We'll address the staffing levels and training to improve the customer experience. Thanks for your feedback and we hope that your next visit is a 5 star experience. All the best ~ Laura
Reply from Tenpin - Exeter
Hello Mrs Sadie Dyer,
Thank you for taking the time to rate Tenpin Exeter 5 stars. We are delighted to hear that you received great service. We hope to welcome you back again soon and that your next visit is another 5 star experience. All the best ~ Laura
Better than Winderland
Clean, big for the children and a great place for adults to sit. Better than Wonderland
6 May 2026
Reply from Tenpin - Exeter
Hello Harley,
Thank you for taking the time to rate Tenpin Exeter 5 stars. We're glad you found our space clean and spacious for children, with comfortable seating for adults. Thank you for your positive feedback; we appreciate it! All the best ~ Laura
Great re-vamp
Great re-vamp. Customer service poor. Very slow on check in and at the bar.
Also when reporting an issue with the ten pin bowling lane. Many of the amusements needed tickets reloading.
For a venue if that size, I think the staff need to work at a better speed
4 May 2026
Reply from Tenpin - Exeter
Hello Zoe,
Thank you for taking the time to rate Tenpin Exeter 4 stars. We appreciate your feedback on the revamp. We're sorry to hear about the slow service at check-in, the bar, and the bowling lane issue, as well as the amusement ticket reloads. We will address the staff's speed to improve efficiency. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
Everything looks nice really nice but…
Everything looks nice really nice but is expensive and 10p sliding game machines cheating, when money dropped machine take it instead player.
29 April 2026
Reply from Tenpin - Exeter
Hello, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Exeter. We are pleased to hear that you enjoyed the layout at our location. We will pass your comments onto our team. Best Wishes - Kimberley
Had an amazing time 10 pin bowling
Had an amazing time 10 pin bowling . Staff are super friendly and helpful. From the moment we walked to to the last game . Great place lots to do
29 April 2026
Reply from Tenpin - Exeter
Hi Richard, thanks for leaving a rating and review for Tenpin Exeter! We're happy to hear you had an amazing time bowling! It's great to know our staff's friendliness and helpfulness enhanced your experience from start to finish. We appreciate your kind words, and we can't wait to welcome you back again soon! Best wishes - Rosie
Great prices on a Tuesday and all very…
Great prices on a Tuesday and all very well organised.
29 April 2026
Reply from Tenpin - Exeter
Hi Jon, thanks for leaving a rating and review for Tenpin Exeter! We're happy to hear that you had a great experience and found our prices on Tuesdays to be great too! Thank you for your positive feedback! We can't wait to welcome you back again soon! Best wishes - Rosie
satisfactory
29 April 2026
Reply from Tenpin - Exeter
Hello Puru,
Thank you for taking the time to rate Tenpin Exeter 5 stars. We are delighted that your visit was satisfactory. We hope to welcome you back again soon for another 5 star experience. All the best ~ Laura
Good, but room for improvement
Great prices and clean environment. Bowling facilities were great and the improvements made to the venue are genuinely fantastic.
However, staff seemed really disengaged and wait times for drinks was too long. Often had staff waiting around chatting instead of supporting customers.
29 April 2026
Reply from Tenpin - Exeter
Hi Stuart
Thank you for your feedback. We're glad you enjoyed our prices, cleanliness, and bowling facilities. We'll address the staff engagement and wait times to improve our customer service. We appreciate your comments. Best wishes - Clare
All good
All good, had a great time and the staff were very helpful.
Will definitely be back.
29 April 2026
Reply from Tenpin - Exeter
Hello Allan, Thank you for taking your time to leave us a wonderful 5* review. We are thrilled to hear that you all had a good time and found our staff helpful throughout. We can't wait to see you again very soon. Many Thanks - Kimberley
The booking was mixed up so we only had…
The booking was mixed up so we only had half hour to play 2 games and apparently its on the website how long games should take they they moved us lanes to a broken lane that kept skipping goes then when we asked for a refund and just give up on bowling the training manager got very stroppy with us so when we asked to speak to her boss who then proceed the refund (we never received).we then decided to go to the arcade and all machines are dirty sticky look like they have never been cleaned and best of all don’t work let’s just say this was the worst experience
28 April 2026
Reply from Tenpin - Exeter
Hi Ellie, thankyou very much for taking the time to leave a review of Tenpin Exeter! We are really sorry to hear that your recent visit was not as enjoyable as we would have liked. Please be assured all feedback will be sent to the team so that improvements are made. In the meantime, if you would like to discuss your visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Exeter' Best wishes - Mel
Back to the tenpin after a what looks…
Back to the tenpin after a what looks like a refurbished version. Lots of bright attractive designs and lights to draw people in. Good bowling lanes much more interesting and interactive. Fairly priced drinks including food which was bang average at best but you’re not there for the food and it’s fast so you get what you pay for I guess. Friendly, approachable staff. Laser tag was fun and face paced. Interactive darts could have been better. Overall a good experience and would come back. But probably just for the bowling.
29 April 2026
Reply from Tenpin - Exeter
Hi Chris, thank you so much for taking the time to leave a review of Tenpin Exeter! We are happy to see you enjoyed our new look and activities especially the bowling and we take on board all of your feedback which we will be certain to pass on to the relevant team! In the meantime, we hope you will visit us again soon and we look forward to welcoming you back! Best wishes - Mel
Reply from Tenpin - Exeter
Hi Steven, thank you for the brilliant 5* review of Tenpin Exeter! We are thrilled you had a great visit and felt welcome on your recent visit and we hope to welcome you back again soon! Best wishes - Mel
Great time with grandkids!
Easy parking, clean, friendly and helpful staff. We all had a great time.
21 April 2026
Reply from Tenpin - Exeter
Hi there,
Thank you for your fantastic 5* review at tenpin Exeter! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
Bowling was great fun as usual, however
Bowling was great fun as usual, however bar staff could do with improvement. Originally tried ordering directly from the bar, but service was slow so ordered on the app to the lane. Waited but my order hadn't turned up and our game had finished (over 20 minutes had passed). Staff at one point seemed to be stood doing nothing. Went over to get a refund. The manager said this should automatically go back to my account after a few days, however I'm still waiting for this to appear in my account.
15 April 2026
Reply from Tenpin - Exeter
Hi there,
Thank you for your 2* review at Tenpin Exeter! We are are very sorry to hear you've not had a great experience whilst on your recent visit to us. We will ensure this is passed across to the correct team to make any future improvements needed. If you would like this to be looked into then please email customer. feedback@tenpin.co.uk. Best wishes- Steph
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