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Tenpin - Exeter Reviews 

227
TrustScore 4 out of 5

4.0

3 - 4 Havenbanks Retail Park, Water Lane, Exeter, EX2 8BY Exeter, GB


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See what reviewers are saying

Rated 5 out of 5 stars

First visit since renovations very impressed , good value with the meal deal,\ bowling ticket. Only downside the price of soft play extremely expensive as mist only want 30 mins should explore pric... See more

Company replied

Rated 4 out of 5 stars

Staffs are friendly. However, its would have been much better if you added a little bit of brightness or light in the soft play for the children so enjoy more and see the surroundings properly.

Company replied

Rated 4 out of 5 stars

New facilities, play areas are great! Toilets are 100% better than they were previously! The only thing I would say would be to offer alternative milk for tea/coffee! Not sure I could sink a cockt... See more

Company replied

Rated 3 out of 5 stars

Looks a lot better than before but the negatives are that staff are very slow and look under staffed. We turned up to play at 7pm and we didn’t get to play till 7:30 due to multiple faults. Not being... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin Exeter is easy reach from Exeter city centre, Exmouth, Tiverton and across Devon — well connected by road and rail. With modern bowling lanes and lane lighting, we’re the go-to indoor entertainment spot in Devon. And it’s not just bowling. We’ve got karaoke rooms, laser tag in our 4D arena, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Exeter, sorted.


Contact info

  • 3 - 4 Havenbanks Retail Park, Water Lane, Exeter, EX2 8BY, Exeter, United Kingdom

  • 0333 034 6100

4.0

Great

TrustScore 4 out of 5

227 reviews

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4.0

All reviews

(227)

10,741 reviews in the last 12 months

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Rated 5 out of 5 stars

Good experience - note car park

No queues and quick set up. Only downfall is the car park notices don’t state you get free parking in tenpin and it’s only when you go to the counter which is when you’ve already paid you see this.

25 March 2026
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Reply from Tenpin - Exeter

Hi Natasha
We're glad you enjoyed the quick setup and lack of queues. We appreciate your feedback regarding the parking notices and will review how this information is displayed to improve clarity for our customers. Best wishes - Clare

Rated 5 out of 5 stars

The members of staff were very friendly…

The members of staff were very friendly and helpful. The booking was easy to do online and a great evening was had by all the people I booked for, there were no complaints.

25 March 2026
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Reply from Tenpin - Exeter

Hi Joanne, thank you for leaving Tenpin Exeter a lovely 5* rating and review! We appreciate your positive feedback. It's great to hear that our team members were helpful and friendly, and that everyone had a brilliant evening. We look forward to welcoming you back again soon! Best wishes - Rosie

Rated 5 out of 5 stars

Kid's birthday party

We had 6 children attend a 9-year-old's birthday party hosted at Tenpin Exeter. Booking was done online, all straight forward. Party was excellent, staff very attentive (despite having around 5-6 other party groups running at same time). Children all had a great time. The refurb (although still in progress) has really improved the space and it's great to see the site developing further especially given how lacking Exeter tends to be on this sort of entertainment for this age group.

25 March 2026
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Reply from Tenpin - Exeter

Hi there, thank you for the brilliant 5* review for Tenpin Exeter! We're delighted to hear that you had a lovely party celebration and that you enjoyed the service from our team and the venue. We will be sure to pass on your kind feedback, and we hope to welcome you back again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Tuesday values

Good value on a Tuesday and the price of drinks...

You could keep more control though of some of the silly bowling antics of some student types. Who abuse the equipment ?

Just saying...

17 March 2026
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Reply from Tenpin - Exeter

Hi Jennifer, what a great 5* review of Tenpin Exeter! We are so pleased you enjoyed your visit and got to take advantage of our fab Tenpin Tuesday deal! We also take on board your further feedback regarding other guests and we will be sure to pass this on to the relevant team! In the meantime, we do hope you will visit us again soon and we look forward welcoming you back! Best wishes - Mel

Rated 1 out of 5 stars

Cost me and friend over 100 quid in…

Cost me and friend over 100 quid in parking fines, they offered no help 👎🏻👎🏻👎🏻

4 February 2026
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Reply from Tenpin - Exeter

Hi, thank you for taking the time to leave a review of Tenpin Exeter. We are sorry to hear that a parking fine was issued. The parking is not owned by Tenpin. However, car registrations do need to be entered on arrival to get free parking. If you would like to discuss this further, please send an email over to customer.feedback@tenpin.co.uk, this will then be marked for the correct team to review and respond.
Take care,
Kirsty

Rated 4 out of 5 stars

Fabulous 10th Birthday Party!

Staff were keen to make our visit as positive as possible which was appreciated. They were approachable and helpful.
The children and adults enjoyed the party and bowling together.

28 February 2026
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Reply from Tenpin - Exeter

Hi Catherine, thank you for rating Tenpin Exeter 5*! It's lovely to hear that our team had provided a great service during your visit and that you enjoyed the party celebration and bowling. We look forward to welcoming you back again soon! Best wishes - Adelaide

Rated 3 out of 5 stars

My kids love bowling and it was one of…

My kids love bowling and it was one of my kids birthday and we enjoyed two games together but when booking on the website it said nothing about on going work which tenpin bowling is having in Exeter at the moment only at the front door! the noise was very loud and my kids have autism so abit of an issue and upset this time around but I did say to them it’s not always like this so fingers crossed in July the next time we visit it would be a lot better for them.

2 March 2026
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Reply from Tenpin - Exeter

Hi Amanda, thank you for taking the time to leave a review if Tenpin Exeter! We are so pleased to hear that your children enjoy bowling with us, however, we are sorry to hear that the noise is too loud during our refurbishment. We try our best to keep this at a minimum but we understand this is not always the case and may cause some customers to feel a little stressed. We are very sorry for any inconvenience caused and we do hope you will still consider visiting us in the future! Best wishes - Mel

Rated 5 out of 5 stars

Staff couldn’t be more helpful

Great extended venue, staff couldn’t be more helpful, lovely atmosphere.

28 February 2026
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Reply from Tenpin - Exeter

Hi there,
We appreciate you taking the time to leave us a wonderful review! We are so glad you enjoyed the atmosphere and that our staff were helpful. Best wishes - Clare

Rated 1 out of 5 stars

Food took an hour

Food took an hour

21 February 2026
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Reply from Tenpin - Exeter

Hello Ryan, Thank you for taking your time to leave us some feedback from your recent visit to us. We are sorry to hear that your food took a while to be served. We will pass your comments onto our team. Our apologies - Kimberley

Rated 5 out of 5 stars

Friendly helpful staff.

Friendly helpful staff.

22 February 2026
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Reply from Tenpin - Exeter

Hello there, Thank you for taking your time to leave us a great 5* review. We are so pleased to hear that you enjoyed your recent visit to us and found our staff helpful. We do hope to see you again soon. Many Thanks- Kimberley

Rated 4 out of 5 stars

People missing there go cause the…

People missing there go cause the machine missed them them out and went to the next person

19 February 2026
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Reply from Tenpin - Exeter

Hello Phil. We are sorry to hear that the machine skipped people. We will look into this issue to ensure a smoother process for everyone in the future. We do hope to see you again soon. Best Wishes - Kimberley

Rated 5 out of 5 stars

Was great really excited for the…

Was great really excited for the expansion coming up soon

22 February 2026
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Reply from Tenpin - Exeter

Hi RE, thank you for leaving Tenpin Exeter a rating and review! We're happy you had a great experience! We appreciate your excitement for the upcoming expansion and thank you for the positive feedback. We look forward to seeing you again soon! Best wishes - Rosie

Rated 2 out of 5 stars

Appreciate work was going on but…

Appreciate work was going on but couldn’t breathe for the dust flying around

22 February 2026
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Reply from Tenpin - Exeter

Hello Daniel,
Thank you for taking the time to rate Tenpin Exeter 2 stars. We are sorry to hear that the refurbishments made your experience a difficult one. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura

Rated 1 out of 5 stars

Building site

It wasn’t great. It was freezing cold and the place looked like a building site. I was very surprised we were charged full price for what we received.

15 February 2026
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Reply from Tenpin - Exeter

Hi Katy, thank you for taking the time to review Tenpin Exeter! We're sorry to hear that the renovations had impacted your visit and for any disappointment caused. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review -Exeter' and we can pass this on to be looked into. Best wishes - Adelaide

Rated 5 out of 5 stars

We made the trip during half term

We made the trip during half term. It was welcoming and clean. We had a great time bowling and arcades. The manager explained everything going on with the refurbishment, which is looking good. We will be back soon

17 February 2026
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Reply from Tenpin - Exeter

Hi Phil, thanks for leaving a rating and review for Tenpin Exeter! We're happy to hear that you enjoyed your visit during half term! It's great to know you found the environment welcoming and clean and had fun with the bowling and arcades. We appreciate you taking the time to share your positive experience and are excited you're looking forward to returning! We look forward to seeing you again soon! Best wishes - Rosie

Rated 5 out of 5 stars

Was a brilliant day out

Was a brilliant day out , staff were brilliant 👏 😀
Sadly we visited whilst they are in the middle of their refurb so was very noisy, freezing cold 🥶 and limited availability on drinks as the bar is being done this coming week.
Staff were amazing and constantly sweeping up the dust and debris but will wait for it to be finished before returning

19 February 2026
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Reply from Tenpin - Exeter

Hi Donna, thanks for leaving a rating and review for Tenpin Exeter!
We're glad you enjoyed your day! We appreciate your kind words about our team. We're sorry the refurbishment impacted your visit with noise and limited services. We're grateful for your patience and look forward to welcoming you back once the work is complete. Best wishes - Rosie

Rated 4 out of 5 stars

The kids really enjoyed themselves

The kids really enjoyed themselves. The automated barriers on the lanes is a great addition (since my last visit) as it can be changed for each player’s preference. I found the reception desk difficult to find due to the refurb. Perhaps a couple of additional signs would be a good idea.

14 February 2026
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Reply from Tenpin - Exeter

Hello, thank you so much for the amazing 5* review of Tenpin Exeter! We are so pleased to see you had a great time with your family and we take on board your feedback regarding our reception area! In the meantime, we do hope you will visit us again soon and we look forward to welcoming you back! Best wishes - Mel

Rated 5 out of 5 stars

Mad day bowling

Great staff and was made to feel very welcome. Good entertainment and prices aren't bad. Was very busy and that's a good sign 😁😁

15 February 2026
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Reply from Tenpin - Exeter

Hi Neil,

Thank you for your fantastic 5* review at Tenpin Exeter! We are delighted you've had such a great time whilst on your recent visit to us! It's great to hear you found the staff to be approachable and friendly. We look forward to welcoming you to the venue again very soon! Best wishes-Steph

Rated 5 out of 5 stars

Went here today for my sons 6th…

Went here today for my sons 6th birthday and was great from the start of the booking to the end the staff where amazing the manager even remembers my name when I walked on was greated,

The booking from start to finish was great and im really looking forwards to the works being finished, even had spider man join us , thanks guys

15 February 2026
Unprompted review
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Reply from Tenpin - Exeter

Hey Simon, thank you so much for rating Tenpin Exeter a lovely 5 stars! We are thrilled to hear your sons 6th birthday was great and that he had a really brilliant time! Your kind words will be passed on to the team. Hope to see you back again soon for another enjoyable time!
Take care,
Kirsty

Rated 5 out of 5 stars

Friendly staff. Lanes pleasant to use.

The man in charge was very helpful and friendly. We needed him because of all the renovations and he escorted us up.

The experience will be much better when all the work is completed.

10 February 2026
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Reply from Tenpin - Exeter

Hi Elizabeth, thank you for leaving Tenpin Exeter a smashing 5* rating. We are thrilled to hear you had a great time with us recently and we look forward to welcoming you again once our renovations are completed! Best wishes - Kaylee

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