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Tenpin - Bristol Reviews 

132
TrustScore 4 out of 5

4.1

Avonmeads Retail Park, St Phillips Marsh, Bristol, BS2 0SP Bristol, GB


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See what reviewers are saying

Rated 4 out of 5 stars

We went there thinking we could quickly grab some tickets over the counter, but the lovely staff member who assisted us was incredibly friendly and helpful. They directed us to the website, where... See more

Company replied

Rated 2 out of 5 stars

Had bowling booked for 5 people but because one person wouldn't eat burger we asked to swap for chicken nuggets but because they couldn't change it I asked to order an additional chicken nuggets which... See more

Company replied

Rated 5 out of 5 stars

It was good value for your money including the meal deal which went with it their bought the food out half way though playing ten pin bowling which the grandkids enjoyed

Company replied

Rated 5 out of 5 stars

Throughly enjoyed our visit as it was around 2 years since the last time, Staff were pleasant and quick when ordering food and drink ..the whole place was in a well kept condition

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin Bristol sits at Avonmeads Retail Park in St Philips Marsh, easy reach from Bristol city centre, Redcliffe, Bedminster and across South Bristol. With 26 bowling lanes and dynamic LED lighting, there’s space for laid-back daytime games and lively evening sessions alike. First timers, families, groups, students — all welcome. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms for the vocally confident, Houdini’s Escape Rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Bristol, sorted.


Contact info

  • Avonmeads Retail Park, St Phillips Marsh, Bristol, BS2 0SP, Bristol, United Kingdom

  • 0333 034 6100

4.1

Great

TrustScore 4 out of 5

132 reviews

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4.1

All reviews

(132)

11,437 reviews in the last 12 months

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Rated 5 out of 5 stars

It was very very busy but great service …

It was very very busy but got served quickly, even the drinks came out quickly. Couldn’t ask for much more.

7 February 2026
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Reply from Tenpin - Bristol

Hi Russell, thank you so much for the brilliant 5* rating and review of Tenpin Bristol. It's lovely to hear that you had a really nice time, despite us being busy and that the team were able to get your drinks out to you as quickly as possible.
Take care,
Kirsty

Rated 5 out of 5 stars

Always a good afternoon out

Always a good afternoon out, lots for kids to do after bowling! Amazing staff always happy to help

7 February 2026
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Reply from Tenpin - Bristol

Hi Laura, thanks for leaving a rating and review for Tenpin Bristol! We appreciate your fantastic 5-star rating! We are so pleased you enjoy your afternoons with us and that our team is always helpful. Thanks again and we hope to see you again soon! Best wishes - Rosie

Rated 2 out of 5 stars

Not a great experience

The staff themselves seemed lovely but they were understaffed took ages to get a drink and even then people pushed in front of me after waiting for 20 mins or so. There was 1 person on the bar 1 person on from desk to get checked in the machines kept running out of tickets and over all just abit of a hectic experience I’m not one to complain or leave reviews but I didn’t enjoy our time there and I wouldn’t go back

8 February 2026
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Reply from Tenpin - Bristol

Hello there, We appreciate you taking the time to share your experience. We're sorry to hear that the understaffing and ticket machine issues negatively impacted your visit. We will address these concerns to improve our guests' experiences. If you would like to discuss it further with us, please do reach out to us on customer.feedback@tenpin.co.uk. Many Thanks - Kimberley

Rated 3 out of 5 stars

Informed that the lane was not working…

Informed that the lane was not working due to issue with bowl in alley. No response for 15 minutes. Had to wait in queue and saw same person who my son had seen and they denied being told. Eventually moved to a free lane.

8 February 2026
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Reply from Tenpin - Bristol

Hello, We appreciate you taking the time to share your experience. We're sorry to hear about the lane issue and the delay you faced. We'll address this internally to improve our response times and communication. We do hope to see you again soon. Many Thanks - Kim

Rated 5 out of 5 stars

Nice place for family

Very nice and clean place:) staff is very helpful:)

26 January 2026
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Reply from Tenpin - Bristol

Hello there, Thank you for taking your time to leave us an amazing 5* review. We are really pleased to hear that you enjoyed your recent visit to our Tenpin in Bristol. We do hope to see you again very soon. Best Wishes - Kimberley

Rated 5 out of 5 stars

Friendly staff and great atmosphere

Friendly staff, clean (even the toilets!!!) and great atmosphere. The music was banging out and felt like you were ‘out out’. Massive improvement over the last few years. Well done Tenpin 👏🏻

1 February 2026
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Reply from Tenpin - Bristol

Hi Katie, thank you for the fab 5* rating and review! We're so pleased to hear that you had a great time at Tenpin Bristol and that you enjoyed the service and atmosphere. We look forward to seeing you again soon! Best wishes- Adelaide

Rated 5 out of 5 stars

great time bowling

good place for bowling staff friendly

25 January 2026
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Reply from Tenpin - Bristol

Hello SD,
Thank you for taking the time to rate Tenpin Bristol 5 stars. We are delighted that you found the venue a good place for bowling and the staff friendly. We look forward to welcoming you back again soon. All the best ~ Laura

Rated 5 out of 5 stars

Very enjoyable

Very enjoyable

23 January 2026
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Reply from Tenpin - Bristol

Hi Lydia, thank you very much for the wonderful 5* review of Tenpin Bristol! We are so pleased you had a great time with us and we very much hope to welcome you back again soon! Best wishes - Mel

Rated 5 out of 5 stars

Good

Perfect for family time

24 January 2026
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Reply from Tenpin - Bristol

Hey Kelly, thank you for the lovely 5* rating of Tenpin Bristol. We're delighted to hear that you had a fun time with family. We hope to see you again soon for another fun time.
Take care,
Kirsty

Rated 4 out of 5 stars

Father and Son time made special

I took my Son the Tenpin in Bristol for 2 games of bowling etc.
We had a great time and it was cheaper than the Hollywood Bowl in Cribs Causeway.
OK it's not as flash but the Bowiling lanes are good, so it's the other facilities and activities.

11 January 2026
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Reply from Tenpin - Bristol

Hi Paul, thank you for rating Tenpin Bristol 4*! We're so pleased to hear that you had a great time bowling with your son and that you enjoyed our other activities and pricing. We hope to see you again soon! Best wishes - Adelaide

Rated 1 out of 5 stars

Unorganised chaos

Appreciate Saturday is a busy time. However after patiently queuing (having pre booked) for 30 minutes, we were given a lane. Once we got there, we had to wait another 15 minutes for the family to finish their game. It then took us to go back to the staff to ask to set us up our match after the other family had finished, when told they would sort it immediately.

We played our first shot, only for the staff to then come and move us to another lane, as a family behind were making a fuss and being impatient and didn't want to move. We did to help the situation, however the whole experience was frustrating and a waste of time.

24 January 2026
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Reply from Tenpin - Bristol

Hi there, thank you for the review for Tenpin Bristol! We're sorry to hear that the wait time had been longer than expected to start your games, and for the confusion with the lane assignments. So that we can discuss your visit further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Bristol', and we can pass this on to be looked into. We hope to see you again soon for a better experience. Best wishes - Adelaide

Rated 1 out of 5 stars

Unacceptable wait time for pre-booked game

We arrived 15 minutes before our booked time and had to wait in the queue for 20 minutes to be seen. At the desk I was told the lane we were booked on was running 40 minutes late!!! I was not offered an alternative lane and ended up asking for a refund.

24 January 2026
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Reply from Tenpin - Bristol

Hi Tracy, thank you for taking the time to review Tenpin Bristol! We're very sorry to hear that the wait time had been longer than expected to start your games. During peak times we can sometimes encounter issues which can cause unexpected delays, however we are sorry for any inconvenience and disappointment caused. We hope to see you again in the future for a better experience. Best wishes - Adelaide

Rated 4 out of 5 stars

Great visit

Great visit, really well organised and pleasant. Nice lights. Only 4* as we had to wait about 15 minutes for help when there was technical issue on our lane.

17 January 2026
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Reply from Tenpin - Bristol

Hi Klaudia, thank you for leaving Tenpin Bristol a lovely 4* rating. We are so pleased to hear you had a great visit to us and enjoyed the lights. We are sorry to hear you had to wait so long for assistance for an issue, and we appreciate the feedback regarding this. We hope to welcome you back again soon! Best wishes - Kaylee

Rated 5 out of 5 stars

Excellent place ,loved the bowling and…

Excellent place ,loved the bowling and the food was good.

10 January 2026
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Reply from Tenpin - Bristol

Hi Joe,

Thank you for your amazing 5* review a Tenpin Bristol! We are delighted you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back again very soon! Best wishes- Steph

Rated 4 out of 5 stars

Great hours bowling but expensive

Booking online was really easy. Booked 2 games for my husband, myself and Granddaughter. I thought it was quite expensive for an hours bowling and it was freezing in the building.

5 January 2026
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Reply from Tenpin - Bristol

Hi Mollie
Thanks for the super 4* rating for Tenpin Bristol. We're glad booking was easy for you. We appreciate your feedback regarding the cost and temperature. We will share your comments with our team for review. Best wishes - Clare

Rated 1 out of 5 stars
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Reply from Tenpin - Bristol

Hi Leon
Thank you for taking the time to share your experience at Tenpin Bristol. We regret that our service and food did not meet your expectations. We'll address these issues to improve our standards. Hope you will give us another chance in the future. Best wishes - Clare

Rated 5 out of 5 stars

Great place for entertainment cannot…

Great place for entertainment cannot say anything bad really

7 January 2026
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Reply from Tenpin - Bristol

Hi Royston, thanks for leaving Tenpin Bristol a lovely 5* rating and review! We're glad you enjoyed your experience and that our entertainment met your expectations. Thank you for sharing your positive feedback with us! We hope to see you again soon. Best wishes - Rosie

Rated 5 out of 5 stars

Busy but good

Busy but good

10 January 2026
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Reply from Tenpin - Bristol

Hello Luke, Thank you for taking your time to leave us a great 5* review. We are really pleased to see that you enjoyed your visit to us. We do hope to see you again soon. Many Thanks - Kimberley

Rated 2 out of 5 stars

There was a long wait to get registered…

There was a long wait to get registered at the desk. We had friends on a lane, so I said to my son I’d see if we could get the lane next to them, so he came back and said which lane was free. The lady then gave that lane to the people in front of us.

We got to our lane and the table had been moved. We had to ask a staff member to put it back.

The children played on the arcades after. Loads of the machines stopped working. There was a claw machine so low the claw wasn’t able to reach anything. My son asked multiple times for help and was continuously told someone would be with him. They basically fobbed him off and this caused upset. The lady at the ticket bit said my son and his friend had less tickets than what the had and wouldn’t let them pick anything else.
It was clearly very understaffed that day.

5 January 2026
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Reply from Tenpin - Bristol

Hello there, thank you for taking your time to leave us some feedback for our Tenpin in Bristol. We are sorry to hear the delay on arrival. We are pleased to hear that our team managed to resolve the table issue during your stay. We will pass your comments on regarding the machines so that this can also be looked into. We do hope to see you again soon for a much more enjoyable visit. Our apologies - Kimberley

Rated 1 out of 5 stars

Food was pathetic.

Food was pathetic.
Ice cold food given the amount of money spent. Total rip off

6 January 2026
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Reply from Tenpin - Bristol

Hello , we are extremely sorry to hear this. We value all customer feedback and if you'd like to detail your concerns and clarify which site you visited, please email us on customer.feedback@tenpin.co.uk and ensure you include the site name in the email too so we can look into this further. Many Thanks - Kimberley

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